We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!
- Are you a cooperative and sympathetic listener?
- Are you comfortable dealing with repetitive routine?
- Do you enjoy working in a customer service, team-oriented environment?
- Are you people-focused and willing to give helpful service?
The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.
FUNdamental Skills
- Education: Preferred passes in Maths and English at CSEC or equivalent level
- Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
- Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
- Minimum typing speed of 25 to 35 wpm
- Must be 18 years and older
- Must possess a valid Jamaican ID (Passport, National ID or Driver's License)
YOUR TIME...OUR TIME
- This is a full-time career with growth potentials.
- Flexibility is key as this roles operates days, nights, holidays and weekends.
- This position is most easily accessible for candidates in St. James and surrounding areas.
Joining the itel family, you will experience ....
- Paid Training- Monday through Friday, 8am to 5pm daily. Training will extend two weeks.
- Excellent training and supervisory support - to help you feel comfortable servicing our customers.
- Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
- Competitive Salary
- Health and Life Insurance
- Lunch benefits
- Free transportation
- Free Wi-Fi
- Beautiful location, cafeteria onsite, Chill room, friendly staff
- A fun environment! We respect our employees and strive to make our environment exciting and fun!
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