Front Office Manager (St. Mary, Jamaica) - Couples Tower Isle (Couples Resorts)

We want you to "Grow your Career" with us.

At Couples Resorts, we offer "The Most Inclusive Vacation Experience" anywhere with the highest-level of repeat guests, because all of our decisions and actions are done with our guest in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

If you personally share these values, want to be a part of a dynamic team and you have the requisite experiences, competencies and qualifications, then we invite you to submit your application for the position of Front Office Manager. 

Job Summary

The Front Office Manager reports to the Operations Manager and fully leads the Front Office/Reservations Team to meet and exceed standards. The Front Office Manager is responsible for ensuring efficient processing of reservations check-in/check-out, excellent guests'services, safe luggage handling practices, and timely transfer arrangements. The incumbent liaises with all departments including the Central Reservations Department, to ensure the most impactful positive guest delivery. 

Job Requirements:

Some of the duties and responsibilities of the Front Office Manager are:

• Ensures that guests are welcomed and checked-in promptly upon arrival with a warm welcome complemented by the resorts choice of welcoming drink then escorted to their rooms with their luggage by a member of the Bell Team.
• Liaise constantly with the airport to confirm expected 
• Monitor the team to practice impeccable check-out operations followed by fond farewell
• Monitors and ensures that all updated guest reservations with Romance Reward Points are in the system
• Consistently does the induction and training of new team members as set out in Policy and Procedures
• Conduct performance review of Front Office Team

The successful candidate should:

• Have a minimum of three (3) years experience in a similar position
• Tertiary certification in Hospitality Management or related certification
• Possess excellent time management, interpersonal, problem-solving and communication skills
• Be knowledgeable of Guest travel and airline flight operations
• Be highly customer service oriented

Are you the right person? 

Then submit your application letter and resume online now at:

https://couples.bamboohr.com/jobs

Deadline: September 8, 2023

Pastry Chef (Lucea, Hanover, Jamaica) - Grand Palladium Hotels & Resorts

Grand Palladium Jamaica Resort & Spa

Grand Palladium Lady Hamilton Resort & Spa

Pastry Chef 

We are looking for a creative pastry chef to be responsible for crafting delicious desserts and confectionery, designing menus, and developing new recipes for the pastry section of our Kitchen, while managing a dynamic, talented team to achieve total guest satisfaction through our pastry.

Duties, Responsibilities and Expectations:

• Create and prepare dessert menu items
• Order food supplies for dessert menu items
• Prepare and submit budgets
• Supply pastry, (bread and dessert) to all food and beverage outlets
• Supervise and train the Pastry Team
• Schedule staff task per day
• Research and develop new recipes
• Plate desserts for A La Carte restaurants
• Record shortages and any other relevant issue affecting production
• Check temperature of refrigerators daily
• Check expiry dates of stock
• Conduct inventory
• Ensure maintenance of clean work area at all times
• Maintain cost control
• Extremely high quality standard oriented chef to be able to satisfy local and international traveler guests with high expectation with new exciting products/ingredients to try.
• The Pastry chef needs to be aware of the sourcing for authentic products as it will redefine the success of the restaurant.
• Pastry Chef will ensure that the menu product selection is tailored to our primary target guests, the local residents, hotel guests, international traveler guests including the local expatriate community and obviously pastry lovers.
• Must be well aware of HACCP expectations and ensure high standard of hygiene and work methods are met.
• Pastry Chef will report directly to the Executive Chef.
• Understands purchasing control systems.

Overall Cuisine Style & Approach

• Food approach/execution will be an upscale Pastry style of cuisine. Chefs will use authentic ingredients with a new technique approach with interesting twist of combinations of ingredients, texture and taste. Food will be executed/enhanced by a well seasoned, experienced skilled chef. This cuisine style will be matching with the contemporary interior design of restaurants and bars to satisfy diverse lifestyles.
• The Pastry Chef will be required to come up with his signature, home town, and nostalgia dishes including execution/gimmick in order to create the wow factor. This will provide the guest a moment of an unexpected pleasure.

Qualification and Experience:

• Degree in Culinary Studies or related field
• Must have at least ten years' of experience in creative pastry cuisine
• Must have worked at least 4 years in a 5-star international hotel in the last 10 years of employment in the Caribbean as an Executive Pastry Chef.
• Must have a deep and clear understanding of Pastry style, history, tradition, culture
• Pre-opening experience is definitely a plus

COMPETENCIES

• Leadership
• Customer Orientation
• Planning & Execution
• Innovation
• Results Orientation
• Improvement, Evolution and Development
• Good supervisory skills
• Excellent interpersonal skills
• Excellent communication skills both verbally and in writing
• Ability to work in a fast- pace, high energy and demanding work environment
• Ability to work under pressure
• Good knowledge of the hotel operations or ability to learn quickly
• Team player with an ability to motivate team members
• Dedicated, hard-working, self – motivated and solution oriented
• Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task and use initiative.
• Ability to work flexible hours and multitask
• Practice safety standards at all times

BENEFITS

• Competitive compensation package
• Management level Accommodation
• Health and Life Insurance
• Pension Plan (Optional)
• Opportunities for training and development

Persons are encouraged to submit their applications by Friday, September 1, 2023 to talent.jamaica@palladiumhotelgroup.com

We thank all applicants for their interest but only shortlisted candidates who meet the requirements will be contacted.

Executive Chef (Runaway Bay, St. Ann, Jamaica) - Bahia Principe Luxury Runaway Bay

The Executive Chef will/be:

• Direct oversight of the kitchen operations for the Luxury Hotel.
• Responsible for training and development of all staff ensuring brand standards are adhered to as well as operational standards.
• Teach preparation according to well defined recipes and follows up and discusses ways of constantly improving the cuisine at the property.
• Display exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management.
• Should be able to provide direction for all day-to-day operations in the kitchen.
• Understand employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
• Utilize interpersonal and communication skills to lead, influence, and kitchen staff.


• Advocate sound financial/business decision making, demonstrates honesty, integrity and also leads by example
• Provide and supports service behaviors that are above and beyond for customer satisfaction and retention
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Delegate as appropriate to develop supervisors and subordinates to accept responsibility and meet clearly defined goals and objectives
• Review staffing levels to ensure that guest service, operational needs and financial objectives are met
• Actively involved in menu development and maintaining updated and accurate costing of all dishes prepared and sold in the Food and Beverage operation. 
• Determine how food should be presented, and create decorative food displays.
• Recognize superior quality products, presentations and flavour
• Ensure compliance with food handling and sanitation standards.
• Follow proper handling and right temperature of all food products.
• Ensure all equipment in the kitchen is properly maintained and in working order in accordance with local Health department and hotel standards.

Skills & Experience

• At least Five (5) Years’ experience in this capacity within a five-start resort
• Extensive food and wine knowledge
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Have an eye for detail and creativity to look at things differently will be a key to developing the Food and Beverage Experience
• Strong menu planning, Inventory control and Scheduling

Qualifications Required

• Bachelor’s or master’s Degree in Culinary Arts
• Progressive training in the discipline
• HACCP certified
• Expert in various Specialty meal preparations
• Fluency in Spanish and English is Mandatory 

Email:  recruitmentbpjam@bahia-principe.com

Job Openings at Margaritaville Beach Resort (Nassau, Bahamas)

 

Work in Paradise

OUR CORE PURPOSE: CREATE AND DELIVER FUN AND ESCAPISM

Our team members are the best of the best. We hire energetic, committed people who have a genuine desire to take care of other people. Our team members approach their jobs as an opportunity to please and are dedicated to engaging with every guest, every time. We provide a fun and exciting environment to work and strive to ensure you will Love Your Job!

Join Us

Current Openings:

• Server - Pool & Beach
• Server - JWB Steakhouse
• Receiving Manager
• At Your Service Agent
• Busser/Runner - JWB Steakhouse
• Pastry Sous Chef 
• Lifeguard
• Executive Administrator
• Receiving Manager
• Director of Banquets 
• Assistant Stewarding Manager
• Kitchen Technician

APPLY NOW

Cost Control Clerk (Hanover, Jamaica) - Chukka Caribbean

 The Cost Control Clerk is responsible for monitoring the compliance of various locations with the organization's overall budget and reporting any deviations from this budget.

JOB DESCRIPTION


Job Title:

Cost Control Clerk

Department: Accounts

Location: Sandy Bay (Hanover)

Core Function
The Cost Control Clerk is responsible for monitoring the compliance of various locations with the organization's overall budget and reporting any deviations from this budget.

The Cost Control Clerk is expected to handle communications with vendors, clients, and internal locations/departments, assist with inventory, database, and record maintenance and prepare financial reports.

Education and Experience

• Minimum of an Associate Degree in Accounting
• At least two (2) years working in an Accounting department
• Prior experience in costing would be a distinct asset
• Proficient in computer skills, including Excel, Word and an Inventory Management System
• Detail-oriented and able to work flexible hours and on weekend
• Exceptionally well organized with an aptitude for data
• Outstanding communication skills, both written and verbal
• Solid networking and interpersonal skills
• Able to generate budgets and reports
• Strong presentation skills, able to explain concepts concisely and accurately
• Able to develop strong, cooperative relationships with location heads

Duties and Responsibilities:

• Working closely with relevant locations to ensure that the management of inventory is within the guidelines provided
• Review budgets and report on variances
• Conduct inventory and stock counts and determine value and quantity of stock
• Prepare inventory reconciliation for food and beverage outlets, and any other location required
• Prepare costing of recipes
• Work with the Cost Controller to monitor location expenditure
• Calculating the break-out of items and accurately posting the various components
• Identify and report stock discrepancies

Special Conditions associated with the job

• May be required to work in outdoor environment
• May be required to work beyond normal hours

Performance Criteria
The job is satisfactorily performed when:

• Inventory and reporting data are compiled accurately
• Documents are properly filed and maintained.

Email resumes to: jobs@chukka.com

Bearer - Temporary position (Montego Bay, Jamaica) - The Tryall Club

 

The Bearer is responsible for carrying out Bearer duties in and around Lucea,
Hanover and St. James.

Duties/Education:

• Secondary School Education.
• Must possess a valid General Driver’s License.
• Good driving record.
• Ability to drive standard and manual motor vehicles.
• Ability to satisfactorily communicate in standard English
• Must be able to carry out Bearer duties efficiently.

Candidates who meet the above requirements should submit their applications and résumé to:

The Human Resources Director,
The Tryall Club,
P.O. Box 1206,
Montego Bay.

Email: jobs@tryallclub.com 

We appreciate your interest in this advertisement, unfortunately only short-listed candidates will be contacted.

Executive Housekeeper (Ocho Rios, St. Ann) - Sandals Grande Ochi (Sandals Resort International)

The Caribbean’s leading Luxury-Included® chain offers an exciting opportunity for enthusiastic persons to join our team. Come share with us an exciting Caribbean journey as:

EXECUTIVE HOUSEKEEPER

The successful candidate will be responsible for directing and controlling all housekeeping activities and maintaining guest rooms and public areas in accordance with company standards.

Specific Requirements/Duties of the Position Include:

• Developing an annual budget including staffing guide and capital requirements.
• Coordinating with the Maintenance and Front Office Managers regarding projects and preventive maintenance.
• Supervising and coordinating the activities of Housekeeping staff and Quality Floor Inspectors.
• Working in close cooperation with executives, identifying problems and solutions to improve the housekeeping and hotel efficiency.
• Investigating new and improved cleaning equipment and methods and evaluating their effectiveness
• Maintaining hotel standards, policies and procedures as it relates to health and safety.

Qualifications and Experience:

• Bachelor’s Degree in Hotel/Business Management or equivalent
• Minimum three years’ work experience in a similar or comparative position
• Computer literate with working knowledge of the Microsoft Office suite of products
• Excellent written and verbal communication skills.
• International experience would be an advantage.
• The ability to analyse, resolve problems and exercise good judgment.
• Must be abreast of current trends within the hospitality industry.

If successful a clean police record will be required. Interested persons should submit their applications by August 12, 2022 with curriculum vitae via email to:

The Recruitment and Compliance Specialist
Sandals Grande Ochi
Email: recruitsgo@grp.sandals.com

NB: Please enter “Executive Housekeeper” in the subject field in the email for consideration. We thank all applicants for their interest but only shortlisted candidates will be contacted.

Pastry Chef (Montego Bay, Jamaica) - The Tryall Club

 

Requirements:

• Must have a Degree or Level 3 HEART Certificate in Culinary training specialized in Pastry Cuisine
• At least 2 years’ experience at a Five-star hotel or Restaurant.
• Create displays of decorated products and attractive designs for various events
• It would be an incentive if the candidate has training skills in Pastry and Desert Products
• All applicants are required to provide two references
• Provision of a valid Police Record and a Valid Food Handlers Permit

Candidates who meet the above requirements should submit their applications and résumé to:

The Human Resources Director,
The Tryall Club,
P.O. Box 1206,
Montego Bay.

Email: jobs@tryallclub.com 

We appreciate your interest in this advertisement, unfortunately only short-listed candidates will be contacted.

Beaches Turks & Caicos Now Hiring: Room Technician (Turks & Caicos Islands) - Sandals Resorts Int'l

 “Dream Big with Us

Opportunity, training, education, and the potential to turn dreams into a better life, that is the story of Sandals Resorts International and it can be yours too.

Join us in our mission to create Caribbean moments and memories that inspire people, their families, and our global community to dream bigger and live more prosperous, sustainable, and fulfilling lives.”

Room Technician

The successful candidate will be responsible for ensuring that furniture, fixtures and equipment in guest rooms and associated areas are properly maintained. He/she works closely with the Rooms Division to ensure that the physical appearance in and around the room is in keeping with the highest quality and standards.

Specific Requirements/Duties of the Position Include:

• Checking electrical, air conditioning and plumbing equipment and fixtures in rooms to ensure they are in optimum condition physically and operationally.
• Checking carpentry, painting, masonry and tiling in the rooms to ensure the rooms are in optimum condition.
• Inspecting internal and external structure of rooms and reporting defects.
• Assisting senior technicians and tradesmen for more complex repairs as necessary.
• Carrying out assigned duties in respect of firefighting, fire protection and safety, and familiarity with operating firefighting equipment.

Qualifications and Experience:

• Minimum of a High School Leaving Certificate/Diploma
• Certificate from recognised Tertiary and/or Vocational Training Institution
• Skill level and/or Technical Competence equivalent to at least Level III HEART Trust NTA certification
• Previous experience in a similar role or related field

If successful a clean Police Record will be required. Interested persons should submit their applications by August 8, 2023 with curriculum vitae via email to:

The Recruitment and Compliance Specialist
Beaches Turks and Caicos
Email: recruitbtc@grp.sandals.com

NB: Please enter “Room Technician” in the subject field in the email for consideration. We thank all applicants for their interest but only short listed candidates will be contacted.

Telephone Operator (Green Island, Hanover, Jamaica) - Princess Hotels & Resorts

About the job Telephone Operator

As a Telephone Operator, you will be the first point of contact for guests and callers seeking assistance or information. Your primary responsibility will be to handle incoming and outgoing calls efficiently and professionally, providing exceptional customer service and directing inquiries to the appropriate departments. Your excellent communication skills, attentiveness, and dedication to guest satisfaction will play a crucial role in creating a positive impression of our hotel and ensuring a seamless communication experience for our guests.

Responsibilities:

• Greet callers in a friendly and professional manner, identifying the hotel and introducing yourself courteously.
• Respond promptly to incoming calls, including general inquiries, reservations, room service orders, and guest requests.
• Transfer calls accurately and efficiently to the appropriate hotel departments or guest rooms as requested.
• Provide necessary information to ensure smooth transfers and assist in connecting callers as needed.
• Take accurate messages for guests and hotel staff.
• Relay messages promptly via email, voicemail, or other designated communication methods.
• Provide information to guests about hotel services, facilities, amenities, and local attractions.
• Assist guests with special requests and offer personalized assistance to enhance their stay.
• Follow established procedures for handling emergency calls and situations, remaining calm and composed under pressure.
• Alert the appropriate hotel staff and management promptly in case of emergencies.
• Familiarize yourself with the hotel's telephone system and utilize all its features effectively.
• Report any technical issues or malfunctions to the Telephone Supervisor or IT department for resolution.
• Conduct courtesy calls to guests to ensure their satisfaction and address any additional needs they may have.
• Actively seek guest feedback on the telephone interactions to identify areas for improvement and enhance service quality.

Requirements:

• High school diploma or equivalent.
• Proven experience as a telephone operator or in a customer service role is advantageous but not mandatory; on-the-job training will be provided.
• Excellent verbal communication skills and a clear, pleasant phone voice.
• Strong customer service orientation with a focus on attentiveness and problem-solving.
• Familiarity with telephone systems and call handling procedures.
• Ability to handle multiple tasks simultaneously and remain calm under pressure.
• Proficiency in using computers and basic office software.
• Flexibility to work different shifts, including evenings, weekends, and holidays, to meet operational needs.

APPLY ONLINE