Sales Representative (Portmore, Jamaica) - Alorica

Job Description

GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Do You Love The Challenge Of Sales? We are looking for Energetic, motivated and dedicated Telemarketing Representatives to join our team! The outbound Call Center Sales Representatives are responsible for growing our customer base.

KEY JOB RESPONSIBILITIES

• Calling prospective customers using automated dialing systems and other telecommunications methods
• Qualify and deliver sales presentation
• Effectively identify needs, overcome objections and close sales
• Meet monthly sales goals

JOB REQUIREMENTS

Minimum Education and Experience

• High School Diploma and/or Highest Level of Education Certification/Diploma
• Demonstrate excellent communication skills, speak articulately and persuasively
• Possess strong drive, ambition and goal orientation
• Sales Experience
• Bilingual – English/Spanish is a plus
• Advance English Level

Knowledge, Skills, and Abilities

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude

If you experience issues applying through this link, please send your resume directly to:

JamaicaRecruiting@alorica.com




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Collections Agent (Montego Bay, Jamaica) - Teleperformance Jamaica

DESCRIPTION
Call Center Collections Agent- Montego Bay

Are you a good listener? Do you enjoy solving problems?

Do you share a belief that customers should be treated with respect and be accountable for repaying their financial obligations when possible?

Check out a career with Teleperformance today!

This is a place where we believe in people where teamwork wins. This is a place where we work for people, that’s how we put commitment into practice. This is the company that inspires to learn, to teach, to grow, to get things done. This is the company that motivates, being happy to make a difference.

This is Teleperformance.

We are now hiring call center collection agents (paid training) to join one of our exciting teams.  In this role you assist customers in finding options to pay their account and set up payment arrangements and plans with them.  Accounts are typically 1 to 180 days past due.  Excellent and comprehensive paid training is provided to new team members.

Our ideal candidate should:

• Be 18 years or older, possess a valid ID, NIS and TRN
• Flexible to work up to 10pm and beyond
• Excellent verbal communication skills
• Must be self-motivated
• Negotiation skills
• The ability to problem solve creatively
• Must be proficient in time management
• Strong desire to achieve goals
• Basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Ability and openness to work with a diverse customer base
• Works well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor and Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

Our clients require us to cover a large variety of shifts to offer the best service to their customers.  We are open 24 hours daily.

This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.

Click to send application to Employer




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Customer Service/Retention & Bilingual Reps (Montego Bay, Jamaica)

DESCRIPTION
•Answer incoming calls regarding billing issues, service questions and general customer concerns. 
•Make convincing offers to retain customers who call to cancel their service.

BEST STARTING PAY RATES

IN THE FREEZONE

Radius Global Solutions, located in Freeport, Montego Bay is now hiring Customer Service/Retention and Bilingual Representatives for a new client in its 1st Party Department.

KEY RESPONSIBILITIES

• Answer incoming calls regarding billing issues, service questions and general customer concerns.
• Make convincing offers to retain customers who call to cancel their service.
• Maintain a high level of professionalism with customers and work to establish a positive rapport.
• Must have excellent attendance and adhere to company policies. 

Skills Needed:

• Customer Service experience preferred.
• Spanish Speaking a plus (8 to 10 positions)
• Clear speaking voice.
• Excellent written and verbal communication skills.
• Proficient at working on a PC.
• Willing to accept coaching and developmental feedback
• Position is contingent upon passing a criminal background check.
• Must be able to work between the these hours –7am to 9pm Monday to Friday
• Applicants must reside in Westmoreland, Hanover, St. James or Trelawny

Benefits:

• Great Starting Salaries     
• Paid Training at Offered Rate
• Monthly Bonus Potential
• Free Shuttle Bus               
• Fully Paid Medical Insurance/ Life Insurance
• Job Security

Click to send application to Employer




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Customer Service Representative (Montego Bay, Jamaica) - 24-7 Intouch Jamaica Inc.

DESCRIPTION

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? Welcome to 24-7 Intouch!

ABOUT OUR COMPANY

24-7 Intouch is one of the most innovative and fastest growing outsourcing companies in the world. With over 16 years of experience and facilities around the globe, we’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands.

ABOUT THE JOB

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? Welcome to 24-7 Intouch!

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition, who want a career, not just a job. Punctuality, performance, and positivity will set you up for success. Our culture fosters personal and professional growth, and our innovative training programs are designed to take you to the top.

JOB REQUIREMENTS:

• High school diploma / school leaving certificate or CXC/CSEC/SSC passes in English and Math
• Amazing people skills. You’re a great listener and communicator.
• One year of customer service experience is preferred.
• Calm under pressure. You can make smart decisions in a fast-paced work environment.
• Stellar phone presence. People can hear you smiling!
• A performance mindset. You’re motivated by results and self-improvement.

BENEFITS: Competitive Salary, plus Health/Medical, Dental and Vision Benefits (if applicable)

TERM OF CONTRACT: Full-time

Click to send application to Employer

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Travel Agents (Montego Bay, Jamaica) - Conduent

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

EXCITING OPPORTUNITIES AVAILABLE NOW WITH THE BEST CARIBBEAN CRUISE LINE SHIFT TIMES 5PM TO 5AM

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free shuttle service
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Free internet access
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
• positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

Job Description

The Associate will be responsible for handling in-bound telephone calls from travel partners and/or direct guests requiring information about products, services, pricing and company website assistance.

Responsibilities

• Assists travel partners and/or guests with navigating the company’s website.
• Enters required information into company systems and maintains an accurate history of each reservation and any associated transactions.
• Services existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences.
• Researches and provides information in order to accommodate guests’ special needs.
• Complies with established industry and company protocols and procedures.
• Attends training classes, completes required on-line training courses and satisfies completion standards.
• May be assigned to special projects and may serve on employee committees.
• Performs other duties as required. 

Ideal Candidates should possess the following skills/experience:

• High School Diploma/Heart Level II Certificate.
• Must be at least 18 years of age.
• Must be able to work between 5p.m. to 5a.m.including weekends and holidays
• Excellent customer service and communication skills (verbal and written)
• Ability to accurately perform data entry of both text and numeric information at a rate of at least 35 wpm from both spoken and printed sources.
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills
• Experience working in a Call Center environment would be preferred.

*** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email applications to: conduentjobsja@conduent.com


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Job Fair in Kingston, Jamaica: Sutherland Global Services

Job fair in Kingston by Sutherland Global Services on October 22, 2018.

Please join us on Monday, October 22, 2018 from 9:00 am to 2:00 pm at the Knutsford Court Hotel, Blue Mountain Suite, 16 Chelsea Avenue, Kingston 5.

Requirements:

• Must be 18 years or older and have a valid government issued ID, NIS and TRN.
• Must have a minimum of four (4) CXC subjects inclusive of English Language
• Strong written and verbal communication skills
• Prior customer service experience is an advantage
• Flexibility to work any shift given up to 40 hours per week, including weekends and public holidays

Interested applicants should kindly complete your application prior to attending job fair at: bit.ly/sutherland-kingston

You must possess a valid Jamaican photo ID (passport, driver's license, National ID), TRN, NIS, passport sized photo, proof of qualifications and a hardcopy of your resume.




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CONDUENT OPEN HOUSE! IMMEDIATE OPENINGS! (KINGSTON, JAMAICA)

ATTEND OUR OPEN HOUSE TUESDAY - THURSDAY 

OCTOBER 16-18, 2018 FROM 1 PM TO 6 PM 

AT OUR HAINING ROAD LOCATION IN NEW KINGSTON (7 HAINING ROAD)

IMMEDIATE OPENINGS CUSTOMER CARE ASSOCIATES !!!

A SECONDARY SCHOOL LEAVING CERTIFICATEOR HEART LEVEL II CERTIFICATE QUALIFIES YOU TO APPLY!

*** Applicants must be at least 18 years of age,
present Valid Photo ID, TRN, NIS, Original and Photocopy of Proof of
Qualifications, Birth Certificate. **

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free shuttle service
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Free internet access
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
• positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant interdepartmental and business house competitions 

Responsibilities- Customer Care Associate

Working in a call center environment, you will  assist multiple customers with technical issues and other inquiries through chat /call scenarios.  Your responsibilities will include, but are not limited to the following:

• Ability to navigate  through multiple computer applications with speed and accuracy.
• Ability to work simultaneously with multiple customers via chat or telephone  to resolve technical and procedural inquiries.
• Maintaining  a high level of world-class customer service/professionalism to a wide range of customers. 
• Ability to adjust work schedules as needed considering open flexibility
• Customer Care Associates perform the following duties:
• Gathers information, researches/resolves  inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Prepares standard reports to track workload, response time and quality of input

Ideal Candidates should possess the following skills/experience:

• At least a Secondary School Leaving Certificate or Heart Certificate level II 
• Flexibility to work any shift 8 hour within a 24 hour period including weekends and holidays
• Basic computer and internet knowledge and be able to type 30 wpm
• Excellent customer service and communication skills (verbal and written)
• Excellent listening skills
• Excellent time management and prioritization skills
• Adaptable and able to manage change while maintaining a positive attitude

*** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate. Applicants must have a clean Police record(company-paid) and may be subject to drug screen***


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Collections Officer (Call Centre) - Kingston, Jamaica

A leading debt collection company is seeking to identify Representatives to join its Call Centre team.

Required Education And Experience:

• Three (3) CXC/CSEC subjects including English Language
• Two (2) years experience as an in-house collector 
• Working knowledge of Microsoft Office Suite especially Word and Excel

Competencies:

• Excellent oral and written communication skills
• Time management, planning and organization skills
• Excellent negotiating skills
• Professional demeanour
• Highly self motivated

Please email your resume by October 15, 2018.

We thank you for your interest, however only shortlisted applicants will be contacted. 

Click to send application to Employer

Customer Service Advocate (Montego Bay, Jamaica) - Advanced Call Centre Technologies LLC

Advanced Call Center Technologies is seeking Customer Service Advocates to join their team. Do you love helping others? If so, apply now for an instant interview.

They offer Customer Service Advocates:

• PAID TRAINING! You can be successful even without experience
• Opportunities to advance within
• Hourly, overtime, and tremendous bonus opportunities
• Flexible full time schedules
• Fantastic Supervisors and a Positive environment
• Paid time off and paid holidays

Position Summary:

Customer Service Advocates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service. 

Essential Duties and Responsibilities:

• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
• Multi tasks to document while speaking with the consumer.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients' specific quality standards.
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Is consistently at work and on time
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Other duties as requested by management

Qualifications:

• Education: CXC or Heart Trust
• Must be able to successfully pass criminal background check
• Data entry and basic computer skills

Please email your cover letter and resume to: careerwisechoicejobs@gmail.com with "Customer Service Advocate - Your name" in the email subject line, state in relation to the vacancy advertised the qualifications/skills and experience you possess that would make you the right fit for the position.

Quality Assurance Analyst (Montego Bay, Jamaica) - Itelbpo

We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Quality Assurance Analyst!

The Quality Assurance Analyst is responsible for assessing the quality performance of the telephone department when interacting with existing and potential customers verbally and non-verbally to identify areas of improvement in an effort to improve overall quality of customer's experience.

Responsibilities

• Monitor inbound and outbound calls and emails for compliance, process improvements and accuracy and make recommendations for correcting
• Lead calibrations with Clients and Operations to analyze problems and optimize processes
• Use customer service expertise to assess existing practices and procedures for process improvement opportunities
• Notify respective Operations and Trainers of any persistent problems associated with individual performance or procedures that require enhancement
• Prepare and analyze internal and external quality reports
• Provide coaching and feedback associated with performance as requested
• Perform other duties as assigned

FUNdamental Skills,  Experience and Qualifications Required

• Minimum of 5 CSEC passes in Mathematics and English having  a grade 1 or 2 or equivalent level
• Minimum of  6 months experience as QA in a call center environment; specifically, call monitoring and recording systems
• Excellent written and verbal communication skills
• Excellent problem analysis and problem-solving skills
• Strong organizational and multitasking skills
• Experience in coaching and training individuals or groups would be an asset
• Highly goal oriented and results driven to ensure meeting department goals
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in Montego Bay and surrounding areas.

Joining the itel family, you will experience ....

• Excellent supervisory support - to help both you and us achieve excellent results
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free Transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting.

#FunBeginsHere

CLICK TO APPLY ONLINE

EXECUTIVE ASSISTANT (Montego Bay, Jamaica) - Itelbpo

We are looking for persons who want to experience a full-time career to join our itelbpo Smart Solutions Family as Executive Assistant!

As the Executive Assistant you will be responsible for providing high-level administrative support to the Executive Offices in personal and business affairs - covering multiple companies, in multiple industries across multiple geographies.

Responsibilities

• Maintain executives' calendar by planning and scheduling meetings, conferences and teleconferences
• Recording minutes of meetings and distributing in a timely manner
• Receiving all incoming correspondences (phone, electronic and post), responding promptly and in a professional and courteous manner
• Organizing travel, hotel accommodations and other related services while ensuring an accurate record is kept to enable reconciliation of credit card by Finance
• Knowledge of Microsoft Office and Google suites in preparation of all documentation required.
• Responding directly to all general enquiries and forwarding appropriate correspondence to appropriate team member for action
• Be the liaison between the executive offices and internal and external customers in a professional and friendly manner
• Assist the Company's transition to a paperless office through the scanning and proper filing of all documents as per the established procedures for each system
• Support in event coordination and execution, including liaising with vendors, managing budgets, collecting RSVPs, and event planning
• Maintains confidence and protects the integrity of the operations by keeping information confidential.
• Coordinate the international shipping of goods

Experience Required

• Minimum 2 years' experience in a fast-paced environment
• Bookkeeping and expense Management
• Prepare purchase orders, sales orders, invoices, expense reports and other financial payment documents
• Strong team building skills
• Code and file all material according to established records management procedures

 Compliance

• Manage compliance activities for proper internal corporate governance including board
• Meeting minutes, board resolutions, etc.
• Manage compliance schedule to ensure required filings are done accurately and on time

 Research and Special Projects

• Conduct research and analysis on areas of interest to the Company
• Create or edit summary reports
• Provide property management support
• Ensure executive offices are stocked

   FUNdamental Skills

• High level of competence in MS Office and Google Suite
• Strong organizational and analytical skills
• Project management experience would be an asset
• Excellent Interpersonal skills
• Problem analysis and problem-solving
• High standards of quality and accuracy
• Adaptability
• Ability to work independently on assigned tasks
• Ability to manage multiple assignments

Joining the itel family, you will experience ....

• Excellent supervisory support - to help both you and us achieve excellent results
• Opportunity for advancement
• Paid Training
• Competitive Salary 
•  Health and Life Insurance
• Lunch benefits
• Free Wi-Fi 
•  Beautiful location, cafeteria onsite, Chill room, friendly staff 
• A fun environment! We respect our employees and strive to make our environment exciting.

#FunBeginsHere

CLICK TO APPLY ONLINE