Tech Support Representative (Kingston, Jamaica) - Alorica

JOB SUMMARY

Your mission (should you choose to accept it) is to assist customers, by phone, in solving both technical and non-technical problems related to the products and services of the client.  You will also help increase their confidence in the brand and help them become more familiar with the specific products and services offered.  As a Tech Support professional, you’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply!  

GET TO KNOW US                                                      

Who Is Alorica?

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day!  We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Why should you join our awesome team?

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy additional benefits.

Benefits

• Full-time job (instead of short-term contracts)
• Transportation
• Performance bonuses
• Health Insurance
• Life Insurance
• Educational scholarships
• Professional Development opportunities
• Discounts on local products and services
• Sports leagues
• Fun cultural and community outreach activities

KEY JOB RESPONSIBILITIES

• Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
• Walk customers through troubleshooting technical issues and concerns including technology support and provide suggested solutions and resolutions to questions and problems.
• Field billing inquiries from customers, activate new service provisions, provide plan upgrade information, and cross sell when applicable.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems; track daily calls.
• Follow up in a timely manner to ensure customer satisfaction.
• Maintain diplomacy when addressing escalated matters.

JOB REQUIREMENTS

• Minimum Age: 18+
• Documentation: NIS & TRN
• Education: High School Diploma and/or Highest Level of Education Certification/Diploma
• Language: Strong oral communication skills
• Demonstrated problem-solving skills.
• Tech-savviness; Prior technical exposure or demonstrated interest
• Excellent data entry skills in accuracy
• Typing Speed of 35 words per minute
• Ability to maintain the highest level of confidentiality

Preferred

• Customer Service experience is a plus (soft skills training is provided if necessary) 
• Able to navigate different Internet tabs at the same time
• Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and Apple/Mac operating systems; including both hardware and software configuration at a Consumer-grade
• Ability to work in a team-fostered environment

Walk-ins for on-site interviews are welcome at 58 Half Way Tree Road location.

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Customer Service Associate - Chat and Email (Kingston, Jamaica) - Sutherland Global Services

Job ID / Title: Customer Service Associate - Chat and Email
Job Category: Customer Service Internet
City: Kingston
State: Kingston
Work Location: South Camp Road

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

At Sutherland you will get:

• Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
• The chance to work with people who will become your second family
• A workplace that’s never boring
• The opportunity to make someone’s day, every day
• Rewards and recognition as you blaze your own trail and ignite your career
• Customer Consultant in this role get to:
• Answering inbound calls to provide exceptional customer service to consumers
• Respond to inquiries about products and services, processing payments, or performing general account maintenance
• Up-selling customers to new products or services may be encouraged

Qualifications
Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

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Senior Payroll Officer (St. Catherine, Jamaica) - Wisynco Group

Wisynco Group Limited is seeking to hire an analytical, self-motivated individual in the capacity of Senior Payroll Officer. This individual will perform all duties necessary to the payroll process to include, meeting all payroll deadlines, timely and accurate salary deductions and generating special reports.

Skills and Knowledge Requirements:

• Advanced computer skills including knowedge of MS Office applications and pyroll software
• Knowledge of key accounting principles, taxation and relevant labour laws
• Numeric with excellent analytical skills
• Ability to identify and solve problems in an efficient and timely manner
• Ability to multitask while paying attention to details
• Excellent written and verbal communication skills

Educational Requirements:

• Tertiary level qualification in Accounting, Business Administration, level II or above ACCA or any other related field
• Minimum of three (3) years of relevant working experience

Interested persons are invited to send their applications and resumes by October 12, 2018.

Please note that only those candidates who meet the required criteria will be contacted.

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Human Resource Officer (Mandeville, Jamaica) - National People's Cooperative Bank of Jamaica

National People's Cooperative Bank of Jamaica Limited with its head office in Mandeville, Manchester is seeking applications from suitably qualified persons to fill the position of Human Resource Officer. The successful candidate will be required to exercise direct accountability and responsibility for the achievement of the duties assigned.

Core Functions:

Under the direction of the Human Resource Manager, the successful candidate will be required to:

• Support the development and implementation of HR initiatives and systems
• Provide guidance and interpretation on the policies and procedures
• Prepare and update job descriptions
• Assist with the development, coordination, delivery and evaluation of training and development programmes
• Assist with the implementation of Occupational Safety anmd Health Programme
• Participate in the implementation of an effective reward and recognition programme
• Assist the Recruitment, Selection and Placement of employees
• Assist with the administration of the Grievance Process
• Assist with the administarion and improve the Performance Management System
• Assist with the Administartion of the Benefits and Welfare Programme

Required Qualification, Experience and Key Competencies
The successful candidate should have:

• An undergraduate degree in Human Resource Management or equivalent qualification from an accredited tertiary institution
• A minimum of three (3) years continuous experience in a similar capacity in a medium or large organization
• Experience in a financial institution will be an asset
• Working knowledge of Microsoft Office Suite and Human Resource Management Systems
• Knowledge of Jamaica Labour Laws and relevant legislation
• Excellent knowledge of human resource planning and administration
• Excellent analytical, critical thinking, problem solving and decision maing skills
• Ability to compile and interpret statistical data and communicate it in a professional and understandable manner
• Excellent communciation skills
• Proficient interpersonal skilsl, including conflict resolution, facilitation, negotiation and team building
• High level of confidentiality and professionalism
• Ability to work on own initiative
• Good negotiation and counselling skills
• Good leadership skills
• Excellent time management skills
• A reliable motor vehicle and the ability to travel island-wide

If you meet these requirements, then submit your application with a detailed resume no later than Wednesday, October 10, 2018.

Only shortlisted candidates will be contacted.

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Air Condition Technician (Kingston, Jamaica) - Aerotel

Aeronautical Telecommunications Ltd. invites suitably qualified persons to apply for the position of:

Air Condition Technician

Job Summary:

Contribute to the continued existence of an environment which is conductive to work and doing business by installing and maintaining an efficient and reliable system for cooling the offices of AEROTEL and KOOL.

Principal duties and responsibilities:

Technical

• Installs and repairs air conditioning units for AEROTEL and KOOL 94 FM and JCAA
• Installs peripheral equipment and systems such as transfer fans in collaboration with Electrician
• Carries out air conditioning related electrical tasks such as the inspection of electrical wiring and the upgrading of electrical circuits which are capacity
• Collaborates with Electrician in identifying electrical defects which affect the efficient operations of the air conditioning units
• Dismantles and inspects air conditioning units to carry out scheduled maintenance activities
• Responds to complaints and requests from staff and makes adjustments or repairs where necessary
• Handles aspects of the process for the purchasing of replacement parts and new units including, preparing the requisition, defining the technical requirements and securing competitive quotes
• Provides the technical support to projects undertaken by external contractors
• Maintains a log of activites and prepares report for the attention of the Assistant Operations Manager or the Regional Operations Manager
• Gives technical advice to the Operations team on matters relating to acquisition of units or the evaluation of tenders submitted by external contractors

Key Outputs

• Air conditioning units installed
• Air conditioning units repaired/maintained
• Parts and units procured
• User complaints managed
• Technical advice provided

Key Performance Measures

• Time taken to respond to equipment failure
• time taken to complete installation and repairs
• Conformance to maintenance and servicing schedule
• Conformance to the procurement procedures
• Time taken to complete and submit reports

Minimum education and experience:

• NVQ-J level 2 in air conditioning or equivalent
• Four (4) years experience in a similar field

Key Technical Competencies:

The job holder should possess the appopriate knowledge and skills in the following areas:

• Air conditioning systems
• Installation and maintenance techniques
• Electrical wiring and circuitry

Application accompanied by resume should be submitted no later than October 16, 2018.

Only shortlisted candidates will be contacted.

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Customer Service Representative (Kingston, Jamaica) - Advantage Communications

Job title: FLOW Customer Service Representative Q118

 THE ADVANTAGE

When you're an employee of Advantage Communications, you're home. Located at the Towers in downtown Kingston, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble and fun to work with, we'd very much like you to become a member of our FLOW team!

CAREER SUMMARY

A Technical Service Representative assists existing FLOW subscribers by helping them troubleshoot and resolve technical issues with their products and services within a contact center environment. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for tomorrow's leaders and will give you the tools and support you need to get there.

 HOW TO MAKE A DIFFERENCE

• Go the extra mile to delight our customers!
• The ability to meet and exceed set goals.
• Build sustainable relationships of trust through open and interactive communication.
• Accurately document and update records in required systems.
• Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.
• Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
• Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable.

 BENEFITS

• Paid time off
• FLOW service discounts
• Medical, dental and vision
• Performance pay incentives
• Career growth opportunities

 QUALIFICATIONS

• Applicants must be 18 years of age or older.
• Requires 5 subjects of CSEC exam certification, diploma or equivalent.
• 24-hour availability with the ability to work full-time hours.
• Excellent communication and presentation skills.
• Prior customer service or call center experience is preferred.

 COMPENSATION

• $309.00 per hour (Training and probationary period)
• $370.00 per hour (Post probationary period)

CLICK TO APPLY ONLINE

Receptionist/Telephone Operator, etc. (Kingston, Jamaica)

Great opportunities exist for the following suitable candidates, in a well established medium sized and expanding retail based company.

• Receptionist/Telephone Operator
• Retail Store Manager
• Accounts Receivables Clerk
• Payroll Clerk
• Warehouse Supervisors
• Warehouse Attendants
• Forklift Operators
• Sales Representatives (In-house)
• Sales Representative (mobile)

The successful applcants must have at least:

• Three (3) years experience in a relevant field
• Must be a strong leader
• Must have strong customer service skills
• Must possess good communication and interpersonal skills
• High level of proficiency in computers (where applicable)
• Must possess excellent time management skills
• Must be assertive
• Ability to prepare reports and maintain accurate records (where applicable)
• Ability to meet deadlines
• Ability to follow company's standards of professionalism
• Engage in ongoing training and upgrade of skills
• Ability to accept accountability for action
• Possess sound judgement and initiative skills
• Be an excellent team player

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Occupational Health Nurse (Kingston, Jamaica) - SEPROD

The role:

The incumbent will be responsible for planning, co-ordinating and implementing occupational health programme designed to provide a high standard of professional health care and advice to employees.

Specific Responsibilities:

• Monitor and maintain the Company's occupational health care programmes
• Ensure the implementationof the Company's occupational health care programme by counselling employees on health related matters and consulting with external medical personnel and services as necessary
• Manage and evaluate sick leaves and absenteeism for the detection and follow-up of occupation related illness, post-sick leave as well as accident fitness evaluation
• Investigate and recommend systems for improved health care 
• Monitor, maitain and control the supply of drugs and other materials used by subsidiaries
• Co-ordinate the visitation programme for sick and disabled employees
• Inspect plant facilities, identify and report occupational health hazards
• Monitor the incidence and frequency of occupational ailments of individual employees on the job and take the necessary corrective measures
• Monitor investigation of injuries sustained by employees on the job and ensure the completionof necessary insurance and other claims
• Monitor and ensure provision of valid Food Handler's Permit for the relevant employees
• Collaborate with the Ministry of Health and other agencies on medical advisoroes of national importance and communicate with employees as required
• Assist with Safety, GMP and other halth related educational programmes and activities
• Coordinate the scheduling and implementation of periodic First Aid training

Qualifications and Experience:

• BSc in Nursing from an accredited institution

or

• Diploma or equivalent in Industrial Nursing Administration
• Registered General Certificate in Nursing Practice
• Training in midwifery and First Aid are distinct assets
• Training in Occupational Health and Safety
• Four (4) years nursing experience in an industrial environment

Deadline for receipt of applications is Friday, October 5, 2018. 

We thank all our applicants for this role. Previous applicants need not re-apply.

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Credit Officer (Mandeville, Jamaica) - National People's Cooperative Bank of Jamaica

National People's Cooperative Bank of Jamaica Limited with its head office located in Mandeville, Manchester, is seeking applications from suitably qualified persons to fill the position of Credit Officer. The successful candidate will be required to exercise direct accountability and responsibility for the achievement of the duties assigned.

Key Responsibilities:

• Ensure that loans comply with the Credit Policy and Procedures
• Review loan applications using modern credit analysis criteria
• Periodically review loan performance against targets and report to the Manager
• Supervise loan processes  within the branches
• Supervise the disbursement of loans at all levels

Qualifications and Skills:

The Credit Officer must have:

• At least a BSC in Business Administration or its equivalent
• At least two (2) years work related experience

Applications accompanied by an up-to-date resume and must be submitted no later than October 10, 2018.

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Accountant - General Ledger (Kingston, Jamaica) - UTECH

The ACCOUNTANT - GENERAL LEDGER will be responsible for ensuring timely and accurate recording of accounting information in the General Ledger.

REQUIREMENTS:
The preferred applicant must possess:

• A first (1st) degree in Acvcounting, ACCA level 2 or equivalent
• At least three (3) years experience in a similar post
• Knowledge of accounting policies and procedures
• Knowledge of the University's financial policies and procedures
• Training in the use of relevant accounting and spreadsheet applications
• Excellent supervisory, time management, communication and interpersonal skills
• Detail-oriented and have the ability to work under pressure

Interested persons seeking a career opportunity and who meet the specified requiremnts are invited to submit applications, with subject line Finance and Business Services - Accountant (General Ledger), for consideration no later than October 5, 2018.

Chief Human Resource Officer

University of Technology, Jamaica

237 Old Hope Road,

Kingston 6.

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"Excellence through knowledge"