Employee Relations Officer (St. Ann, Jamaica) - Moon Palace Jamaica

Are you an experienced Labour Relations or Employee Relations Officer? We would like to have you join our team.

Job Brief

We are seeking to employ a qualified and experienced Employee Relations Officer to join our Human Resources team. The incumbent is responsible for facilitating employee relations and resolving any human resource issues by promoting a positive work environment.

Responsibilities of Employee Relations Officer

Your main responsibilities will include:

• Fostering strong relationships between employees and ensuring fair treatment and compliance with labor laws and regulations.
• Contribute to employee satisfaction, engagement, and retention, ultimately enhancing productivity and organizational success by maintaining a harmonious and productive workforceEnsuring the Company's treatment of employees is consistent with its core business values and objectives.
• Partnering with Executive Management and HR teams to develop and implement Employee Relations best practices and programs.
• Handling employee complaints, managing grievance procedures, and facilitating counseling with other departments.
• Investigating and resolving complex or critical employee relations issues in a timely and effective manner.
• Collating and analyzing employee feedback across all levels on a regular basis and revising people programs and policies to generate more positive outcomes.
• Participating in and/or leading projects focused on continuous improvement and development.

Education & Requirements

• A Degree in Human Resources or a related field.
• Prior experience in employee relations or industrial relations.
• A minimum of 3-4 years experience in Human Resources at a senior level
• Knowledge of the Jamaican Labour Law
• Strong knowledge of HR policies & procedures.
• In-depth knowledge of employment legislation.
• Possess strong communication and great customer service skills & detail oriented
• Strong problem-solving, negotiation & influencing skills.

NB: We thank all applicants for their interest, however, only short listed candidates will be contacted.

To apply send your resumes to: recruitmentmpj@palaceresorts.com 

We thank all interested applicants, however, only shortlisted candidates will be contacted. 

Electricians (Hanover, Jamaica) - Princess Hotel & Resorts

About the job Electricians

The Electrician for a hotel is responsible for maintaining, repairing, and installing electrical systems, equipment, and fixtures throughout the hotel premises. They ensure that all electrical components are in proper working order to support the hotel's operations and provide a safe and comfortable environment for guests and staff.

Key Responsibilities:

• Perform routine inspections and maintenance on electrical systems, including lighting, power distribution, and equipment.
• Diagnose and troubleshoot electrical issues, identifying the root causes and implementing necessary repairs promptly.
• Repair or replace faulty wiring, switches, outlets, and fixtures as needed.
• Install new electrical systems, components, and fixtures according to hotel standards and safety regulations. Upgrade existing electrical systems to meet modern energy efficiency and safety standards.
• Respond to emergency electrical issues promptly, assessing the situation and taking corrective actions to minimize disruptions and hazards.
• Ensure all electrical work adheres to local electrical codes, regulations, and safety standards. Identify potential safety hazards and recommend solutions to mitigate risks.
• Maintain accurate records of electrical maintenance activities, repairs, and installations.
• Coordinate with other departments, such as housekeeping and engineering, to schedule maintenance and repairs without disrupting guest experiences.
• Stay updated on industry trends, new technologies, and best practices in electrical systems and equipment.

Qualifications and Requirements:

• High school diploma or equivalent; completion of an apprenticeship program or trade school is preferred.
• Relevant electrician's license or certification in compliance with local regulations.
• Proven experience as an electrician, preferably in a hospitality or commercial setting.
• Strong knowledge of electrical systems, circuits, and troubleshooting techniques.
• Familiarity with electrical codes, regulations, and safety standards.
• Ability to read and interpret electrical blueprints and diagrams.
• Proficiency in using electrical tools, meters, and testing equipment.
• Strong problem-solving skills and attention to detail.
• Effective communication and teamwork abilities.
• Physical fitness and ability to perform tasks that require bending, lifting, and climbing.

APPLY ONLINE

Front Office Agent (Hanover, Jamaica) - Princess Hotel & Resorts

 About the job Front Office Agent

As a Front Office Agent, you will be the first point of contact for guests visiting our hotel. You will be responsible for providing exceptional customer service, handling guest inquiries and requests, managing reservations, and ensuring a seamless check-in and check-out process. Your role is vital in creating a positive first impression and ensuring guest satisfaction during their stay.

Key Responsibilities:

• Greet guests warmly upon arrival and assist them with the check-in process.
• Verify guest information, process payments, and issue room keys.
• Provide information about the hotel's services, facilities, and policies.
• Handle check-out procedures, including settling bills and obtaining feedback.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Ensure that special requests and preferences are noted and accommodated.
• Communicate with other hotel departments to fulfill guest needs and requests.
• Handle cash, credit card transactions, and maintain a secure cash drawer.

Qualifications and Skills:

• High school diploma or equivalent; additional education or training in hospitality is a plus.
• Previous experience in a front desk or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using hotel management software and basic computer applications.
• Ability to handle stressful situations with composure and professionalism.
• Flexibility to work shifts, including evenings, weekends, and holidays.

APPLY ONLINE

Guest Support Administrator (Mandeville, Manchester, Jamaica) - Jamgolia Place

Jamgolia Place is seeking to engage a Guest Support Administrator who is customer service and target oriented to join the team in delivering high quality service to its guests.

Key Responsibilities:

• Provide guests with a positive experience
• Coordinate matters relating to guest accommodation
• Provide support in managing meetings and events to meet the needs of clients
• Manage (prepare, review and disseminate) documentation relating to events and vendors

Minimum required qualifications and experience:

• Associate degree in Hospitality and Tourism Management
• Two (2) years experience in front desk and other guest support areas
• Strong written and oral communication skills
• Competent in using Microsoft Office Suite applications

Send your CV and cover letter to: admin@jamgoliaplace.com 

Application deadline is September 10, 2023. 

Location: Mandeville, Manchester, Jamaica.

Couples Resorts Jamaica Now Hiring! (St. Mary, Negril & Montego Bay)

WE ARE RECRUITING HOSPITALITY PROFESSIONALS!

We want you to "Grow your Career" with us.

At Couples Resorts, we offer "The Most Inclusive Vacation Experience" anywhere with the highest-level of repeat guests, because all of our decisions and actions are done with our guest in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

If you personally share these values, want to be a part of a dynamic team and you have the requisite experiences, competencies and qualifications, then we invite you to submit your application for any of the following positions:

COUPLES RESORTS CORPORATE/MONTEGO BAY

• Reservationist
• Group Photoshop Manager

COUPLES SWEPT AWAY

• Executive Housekeeper
• Human Resources Manager
• Driver

COUPLES NEGRIL

• Assistant Executive Housekeeper
• Kitchen Team Leader
• Front Office Agent
• Electrician
• Plumber 
• Cook
• Housekeeping Attendant
• Watersports Attendant

COUPLES SAN SOUCI

• Photoshop Team Leader
• Dining Room Team Leader
• Grounds and Environment Manager
• Duty Manger
• Restaurant Team Leader 
• Cooks 
• Stewards
• Driver

COUPLES TOWER ISLE

• Front Office Manager
• Assistant Maintenance Manager
• Air Condition Technician

Are you the right person?

Then, kindly submit your application and resume online:

https://couples.bamboohr.com/jobs

by Friday, September 15, 2023.

Don't forget to select the position for the resort to which you would like to be employed:

• Montego Bay: Couples Resorts Corporate Office
• St. Mary: Couples Tower Isle and Couples Sans Souci
• Negril: Coules Swept Away and Couples Negril

Housekeeper/Houseman (Montego Bay, Jamaica) - The Tryall Club

Applications are invited for experienced and well trained persons to fill the following position:

Housekeeper/Houseman

Qualifications and Requirements:

• At least two (2) years hands-on experience in the delivery of meticulous housekeeping service.
• Certified in Laundry maintenance or Housekeeping.
• Experience working in a five (5) star or five (5) diamond properties.
• Knowledge of hospitality practices and procedures for excellent service.
• Ability to work well and maintain professionalism under pressure.
• Ability to operate industry grade washing machines and laundry equipment.
• Ability to lift a minimum of 20 pounds.
• Excellent oral, written communication and interpersonal skills
• Effective organizing and time management skills.
• All applicants are required to provide two (2) references and a valid Police Record

ALL candidates will be interviewed using one of the following mediums (Zoom or WhatsApp Video Call)

Candidates who meet the above requirements should submit their applications with résumés no later than September 27, 2023 to:

The Human Resources Director,
The Tryall Club,
P.O. Box 1206,
Montego Bay.

Email: jobs@tryallclub.com 

Fax: (876) 956-5820.

We appreciate your interest in this advertisement; unfortunately only short-listed candidates will be contacted.

Front Office Manager (St. Mary, Jamaica) - Couples Tower Isle (Couples Resorts)

We want you to "Grow your Career" with us.

At Couples Resorts, we offer "The Most Inclusive Vacation Experience" anywhere with the highest-level of repeat guests, because all of our decisions and actions are done with our guest in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

If you personally share these values, want to be a part of a dynamic team and you have the requisite experiences, competencies and qualifications, then we invite you to submit your application for the position of Front Office Manager. 

Job Summary

The Front Office Manager reports to the Operations Manager and fully leads the Front Office/Reservations Team to meet and exceed standards. The Front Office Manager is responsible for ensuring efficient processing of reservations check-in/check-out, excellent guests'services, safe luggage handling practices, and timely transfer arrangements. The incumbent liaises with all departments including the Central Reservations Department, to ensure the most impactful positive guest delivery. 

Job Requirements:

Some of the duties and responsibilities of the Front Office Manager are:

• Ensures that guests are welcomed and checked-in promptly upon arrival with a warm welcome complemented by the resorts choice of welcoming drink then escorted to their rooms with their luggage by a member of the Bell Team.
• Liaise constantly with the airport to confirm expected 
• Monitor the team to practice impeccable check-out operations followed by fond farewell
• Monitors and ensures that all updated guest reservations with Romance Reward Points are in the system
• Consistently does the induction and training of new team members as set out in Policy and Procedures
• Conduct performance review of Front Office Team

The successful candidate should:

• Have a minimum of three (3) years experience in a similar position
• Tertiary certification in Hospitality Management or related certification
• Possess excellent time management, interpersonal, problem-solving and communication skills
• Be knowledgeable of Guest travel and airline flight operations
• Be highly customer service oriented

Are you the right person? 

Then submit your application letter and resume online now at:

https://couples.bamboohr.com/jobs

Deadline: September 8, 2023

Pastry Chef (Lucea, Hanover, Jamaica) - Grand Palladium Hotels & Resorts

Grand Palladium Jamaica Resort & Spa

Grand Palladium Lady Hamilton Resort & Spa

Pastry Chef 

We are looking for a creative pastry chef to be responsible for crafting delicious desserts and confectionery, designing menus, and developing new recipes for the pastry section of our Kitchen, while managing a dynamic, talented team to achieve total guest satisfaction through our pastry.

Duties, Responsibilities and Expectations:

• Create and prepare dessert menu items
• Order food supplies for dessert menu items
• Prepare and submit budgets
• Supply pastry, (bread and dessert) to all food and beverage outlets
• Supervise and train the Pastry Team
• Schedule staff task per day
• Research and develop new recipes
• Plate desserts for A La Carte restaurants
• Record shortages and any other relevant issue affecting production
• Check temperature of refrigerators daily
• Check expiry dates of stock
• Conduct inventory
• Ensure maintenance of clean work area at all times
• Maintain cost control
• Extremely high quality standard oriented chef to be able to satisfy local and international traveler guests with high expectation with new exciting products/ingredients to try.
• The Pastry chef needs to be aware of the sourcing for authentic products as it will redefine the success of the restaurant.
• Pastry Chef will ensure that the menu product selection is tailored to our primary target guests, the local residents, hotel guests, international traveler guests including the local expatriate community and obviously pastry lovers.
• Must be well aware of HACCP expectations and ensure high standard of hygiene and work methods are met.
• Pastry Chef will report directly to the Executive Chef.
• Understands purchasing control systems.

Overall Cuisine Style & Approach

• Food approach/execution will be an upscale Pastry style of cuisine. Chefs will use authentic ingredients with a new technique approach with interesting twist of combinations of ingredients, texture and taste. Food will be executed/enhanced by a well seasoned, experienced skilled chef. This cuisine style will be matching with the contemporary interior design of restaurants and bars to satisfy diverse lifestyles.
• The Pastry Chef will be required to come up with his signature, home town, and nostalgia dishes including execution/gimmick in order to create the wow factor. This will provide the guest a moment of an unexpected pleasure.

Qualification and Experience:

• Degree in Culinary Studies or related field
• Must have at least ten years' of experience in creative pastry cuisine
• Must have worked at least 4 years in a 5-star international hotel in the last 10 years of employment in the Caribbean as an Executive Pastry Chef.
• Must have a deep and clear understanding of Pastry style, history, tradition, culture
• Pre-opening experience is definitely a plus

COMPETENCIES

• Leadership
• Customer Orientation
• Planning & Execution
• Innovation
• Results Orientation
• Improvement, Evolution and Development
• Good supervisory skills
• Excellent interpersonal skills
• Excellent communication skills both verbally and in writing
• Ability to work in a fast- pace, high energy and demanding work environment
• Ability to work under pressure
• Good knowledge of the hotel operations or ability to learn quickly
• Team player with an ability to motivate team members
• Dedicated, hard-working, self – motivated and solution oriented
• Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task and use initiative.
• Ability to work flexible hours and multitask
• Practice safety standards at all times

BENEFITS

• Competitive compensation package
• Management level Accommodation
• Health and Life Insurance
• Pension Plan (Optional)
• Opportunities for training and development

Persons are encouraged to submit their applications by Friday, September 1, 2023 to talent.jamaica@palladiumhotelgroup.com

We thank all applicants for their interest but only shortlisted candidates who meet the requirements will be contacted.

Executive Chef (Runaway Bay, St. Ann, Jamaica) - Bahia Principe Luxury Runaway Bay

The Executive Chef will/be:

• Direct oversight of the kitchen operations for the Luxury Hotel.
• Responsible for training and development of all staff ensuring brand standards are adhered to as well as operational standards.
• Teach preparation according to well defined recipes and follows up and discusses ways of constantly improving the cuisine at the property.
• Display exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management.
• Should be able to provide direction for all day-to-day operations in the kitchen.
• Understand employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
• Utilize interpersonal and communication skills to lead, influence, and kitchen staff.


• Advocate sound financial/business decision making, demonstrates honesty, integrity and also leads by example
• Provide and supports service behaviors that are above and beyond for customer satisfaction and retention
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Delegate as appropriate to develop supervisors and subordinates to accept responsibility and meet clearly defined goals and objectives
• Review staffing levels to ensure that guest service, operational needs and financial objectives are met
• Actively involved in menu development and maintaining updated and accurate costing of all dishes prepared and sold in the Food and Beverage operation. 
• Determine how food should be presented, and create decorative food displays.
• Recognize superior quality products, presentations and flavour
• Ensure compliance with food handling and sanitation standards.
• Follow proper handling and right temperature of all food products.
• Ensure all equipment in the kitchen is properly maintained and in working order in accordance with local Health department and hotel standards.

Skills & Experience

• At least Five (5) Years’ experience in this capacity within a five-start resort
• Extensive food and wine knowledge
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Have an eye for detail and creativity to look at things differently will be a key to developing the Food and Beverage Experience
• Strong menu planning, Inventory control and Scheduling

Qualifications Required

• Bachelor’s or master’s Degree in Culinary Arts
• Progressive training in the discipline
• HACCP certified
• Expert in various Specialty meal preparations
• Fluency in Spanish and English is Mandatory 

Email:  recruitmentbpjam@bahia-principe.com

Job Openings at Margaritaville Beach Resort (Nassau, Bahamas)

 

Work in Paradise

OUR CORE PURPOSE: CREATE AND DELIVER FUN AND ESCAPISM

Our team members are the best of the best. We hire energetic, committed people who have a genuine desire to take care of other people. Our team members approach their jobs as an opportunity to please and are dedicated to engaging with every guest, every time. We provide a fun and exciting environment to work and strive to ensure you will Love Your Job!

Join Us

Current Openings:

• Server - Pool & Beach
• Server - JWB Steakhouse
• Receiving Manager
• At Your Service Agent
• Busser/Runner - JWB Steakhouse
• Pastry Sous Chef 
• Lifeguard
• Executive Administrator
• Receiving Manager
• Director of Banquets 
• Assistant Stewarding Manager
• Kitchen Technician

APPLY NOW