Friday, October 5, 2018

EXECUTIVE ASSISTANT (Montego Bay, Jamaica) - Itelbpo

We are looking for persons who want to experience a full-time career to join our itelbpo Smart Solutions Family as Executive Assistant!
As the Executive Assistant you will be responsible for providing high-level administrative support to the Executive Offices in personal and business affairs - covering multiple companies, in multiple industries across multiple geographies.
Responsibilities
  • Maintain executives' calendar by planning and scheduling meetings, conferences and teleconferences
  • Recording minutes of meetings and distributing in a timely manner
  • Receiving all incoming correspondences (phone, electronic and post), responding promptly and in a professional and courteous manner
  • Organizing travel, hotel accommodations and other related services while ensuring an accurate record is kept to enable reconciliation of credit card by Finance
  • Knowledge of Microsoft Office and Google suites in preparation of all documentation required.
  • Responding directly to all general enquiries and forwarding appropriate correspondence to appropriate team member for action
  • Be the liaison between the executive offices and internal and external customers in a professional and friendly manner
  • Assist the Company's transition to a paperless office through the scanning and proper filing of all documents as per the established procedures for each system
  • Support in event coordination and execution, including liaising with vendors, managing budgets, collecting RSVPs, and event planning
  • Maintains confidence and protects the integrity of the operations by keeping information confidential.
  • Coordinate the international shipping of goods
Experience Required
  • Minimum 2 years' experience in a fast-paced environment
  • Bookkeeping and expense Management
  • Prepare purchase orders, sales orders, invoices, expense reports and other financial payment documents
  • Strong team building skills
  • Code and file all material according to established records management procedures
 Compliance
  • Manage compliance activities for proper internal corporate governance including board
  • Meeting minutes, board resolutions, etc.
  • Manage compliance schedule to ensure required filings are done accurately and on time
 Research and Special Projects
  • Conduct research and analysis on areas of interest to the Company
  • Create or edit summary reports
  • Provide property management support
  • Ensure executive offices are stocked


   FUNdamental Skills
  • High level of competence in MS Office and Google Suite
  • Strong organizational and analytical skills
  • Project management experience would be an asset
  • Excellent Interpersonal skills
  • Problem analysis and problem-solving
  • High standards of quality and accuracy
  • Adaptability
  • Ability to work independently on assigned tasks
  • Ability to manage multiple assignments
Joining the itel family, you will experience ....
    • Excellent supervisory support - to help both you and us achieve excellent results
    • Opportunity for advancement
    • Paid Training
    • Competitive Salary 
    •  Health and Life Insurance
    • Lunch benefits
    • Free Wi-Fi 
    •  Beautiful location, cafeteria onsite, Chill room, friendly staff 
    • A fun environment! We respect our employees and strive to make our environment exciting.
#FunBeginsHere






Customer Service Representatives (Kingston, Jamaica) - Itelbpo


We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!
  • Are you a cooperative and sympathetic listener?
  • Are you comfortable dealing with repetitive routine?
  • Do you enjoy working in a customer service, team-oriented environment?
  • Are you people-focused and willing to give helpful service?
The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.
FUNdamental Skills
  • Education: Preferred passes in Maths and English  at CSEC or equivalent level
  • Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
  • Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
  • Minimum typing speed of 25 to 35 wpm
  • Must be 18 years and older
  • Must possess a valid Jamaican ID (Passport, National ID or Driver's License)


YOUR TIME...OUR TIME
  • This is a full-time career with growth potentials.
  • Flexibility is key as this roles operates days, nights, holidays and weekends.
  • This position is most easily accessible for candidates in St. James and surrounding areas.
Joining the itel family, you will experience ....
  • Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
  • Excellent training and supervisory support - to help you feel comfortable servicing our customers.
  • Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
  • Competitive Salary
  • Health and Life Insurance
  • Lunch benefits
  • Free transportation
  • Free Wi-Fi
  • Beautiful location, cafeteria onsite, Chill room, friendly staff
  • A fun environment! We respect our employees and strive to make our environment exciting and fun!
#FunBeginsHere

CLICK TO APPLY ONLINE











Hilton Reservations Sales Specialist (Kingston, Jamaica) - Itelbpo


We are looking for persons to join our itelbpo Smart Solutions Family at our New Kingston location as Reservations Sales Specialists!
  • Do you enjoy detailed precise work?
  • Do you enjoy working at a steady consistent pace?
  • Are you comfortable with communication that  is factual, polite, and professional in nature?
  • Are you able to speak with great specificity and knowledgeable detail.
  • Are you people-focused and willing to give helpful service?
The Reservations Sales Specialist will be responsible for selling Hilton hotels worldwide to prospective customers by answering incoming calls, utilizing excellent communication, persuasive sales ability and world class customer service, to consult with them in reaching customized solutions to their travel needs.
FUNdamental Skills
  • Education: Preferred passes in Maths and English  at CSEC or equivalent level
  • Some work experience in a customer oriented and/or sales role and knowledge of the hospitality industry would be an asset  
  • Be able to work well with people, have strong negotiation skills, can overcome objections, and can upsell/cross sell
  • Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
  • Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
  • Minimum typing speed of 25 to 35 wpm
  • Must be 18 years and older
  • Must possess a valid Jamaican ID (Passport, National ID or Driver's License)
YOUR TIME...OUR TIME
  • This is a full-time career with growth potentials.
  • Flexibility is key as this roles operates days, nights, holidays and weekends.
  • This position is most easily accessible for candidates in Kingston and surrounding areas.


Joining the itel family, you will experience ....
  • Paid Training - Training will extend 5 weeks.
  • Excellent training and supervisory support - to help you feel comfortable servicing our customers.
  • Opportunity for advancement -75% of our leaders, managers and operational personnel started their careers in an entry level position
  • Competitive Salary
  • Health and Life Insurance
  • Lunch benefits
  • Free transportation
  • Free Wi-Fi
  • Beautiful location, cafeteria onsite, Chill room, friendly staff
  • A fun environment! We respect our employees and strive to make our environment exciting.
#FunBeginsHere







Customer Service Representatives (Montego Bay, Jamaica) - Itelbpo


We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Customer Service Representatives!
  • Are you a cooperative and sympathetic listener?
  • Are you comfortable dealing with repetitive routine?
  • Do you enjoy working in a customer service, team-oriented environment?
  • Are you people-focused and willing to give helpful service?
The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.
FUNdamental Skills
  • Education: Preferred passes in Maths and English  at CSEC or equivalent level
  • Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
  • Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
  • Minimum typing speed of 25 to 35 wpm
  • Must be 18 years and older
  • Must possess a valid Jamaican ID (Passport, National ID or Driver's License)


YOUR TIME...OUR TIME
  • This is a full-time career with growth potentials.
  • Flexibility is key as this roles operates days, nights, holidays and weekends.
  • This position is most easily accessible for candidates in St. James and surrounding areas.
Joining the itel family, you will experience ....
  • Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
  • Excellent training and supervisory support - to help you feel comfortable servicing our customers.
  • Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
  • Competitive Salary
  • Health and Life Insurance
  • Lunch benefits
  • Free transportation
  • Free Wi-Fi
  • Beautiful location, cafeteria onsite, Chill room, friendly staff
  • A fun environment! We respect our employees and strive to make our environment exciting and fun!
#FunBeginsHere






Tech Support Representative (Kingston, Jamaica) - Alorica

JOB SUMMARY

Your mission (should you choose to accept it) is to assist customers, by phone, in solving both technical and non-technical problems related to the products and services of the client.  You will also help increase their confidence in the brand and help them become more familiar with the specific products and services offered.  As a Tech Support professional, you’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply!  

GET TO KNOW US                                                      

Who Is Alorica?

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day!  We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Why should you join our awesome team?

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy additional benefits.

Benefits

  • Full-time job (instead of short-term contracts)
  • Transportation
  • Performance bonuses
  • Health Insurance
  • Life Insurance
  • Educational scholarships
  • Professional Development opportunities
  • Discounts on local products and services
  • Sports leagues
  • Fun cultural and community outreach activities

KEY JOB RESPONSIBILITIES

  • Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
  • Walk customers through troubleshooting technical issues and concerns including technology support and provide suggested solutions and resolutions to questions and problems.
  • Field billing inquiries from customers, activate new service provisions, provide plan upgrade information, and cross sell when applicable.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Accurately document and update records in required systems; track daily calls.
  • Follow up in a timely manner to ensure customer satisfaction.
  • Maintain diplomacy when addressing escalated matters.
JOB REQUIREMENTS

  • Minimum Age: 18+
  • Documentation: NIS & TRN
  • Education: High School Diploma and/or Highest Level of Education Certification/Diploma
  • Language: Strong oral communication skills
  • Demonstrated problem-solving skills.
  • Tech-savviness; Prior technical exposure or demonstrated interest
  • Excellent data entry skills in accuracy
  • Typing Speed of 35 words per minute
  • Ability to maintain the highest level of confidentiality
Preferred
  • Customer Service experience is a plus (soft skills training is provided if necessary) 
  • Able to navigate different Internet tabs at the same time
  • Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and Apple/Mac operating systems; including both hardware and software configuration at a Consumer-grade
  • Ability to work in a team-fostered environment
Walk-ins for on-site interviews are welcome at 58 Half Way Tree Road location.

Customer Service Associate - Chat and Email (Kingston, Jamaica) - Sutherland Global Services

Job ID / Title: Customer Service Associate - Chat and Email
Job Category: Customer Service Internet
City: Kingston
State: Kingston
Work Location: South Camp Road


Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

At Sutherland you will get:

  • Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
  • The chance to work with people who will become your second family
  • A workplace that’s never boring
  • The opportunity to make someone’s day, every day
  • Rewards and recognition as you blaze your own trail and ignite your career
  • Customer Consultant in this role get to:
  • Answering inbound calls to provide exceptional customer service to consumers
  • Respond to inquiries about products and services, processing payments, or performing general account maintenance
  • Up-selling customers to new products or services may be encouraged

Qualifications
Our most successful candidates will have:

  • High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred







Thursday, October 4, 2018

Senior Payroll Officer (St. Catherine, Jamaica) - Wisynco Group

Wisynco Group Limited is seeking to hire an analytical, self-motivated individual in the capacity of Senior Payroll Officer. This individual will perform all duties necessary to the payroll process to include, meeting all payroll deadlines, timely and accurate salary deductions and generating special reports.

Skills and Knowledge Requirements:
  • Advanced computer skills including knowedge of MS Office applications and pyroll software
  • Knowledge of key accounting principles, taxation and relevant labour laws
  • Numeric with excellent analytical skills
  • Ability to identify and solve problems in an efficient and timely manner
  • Ability to multitask while paying attention to details
  • Excellent written and verbal communication skills


Educational Requirements:
  • Tertiary level qualification in Accounting, Business Administration, level II or above ACCA or any other related field
  • Minimum of three (3) years of relevant working experience
Interested persons are invited to send their applications and resumes by October 12, 2018.

Please note that only those candidates who meet the required criteria will be contacted.








Human Resource Officer (Mandeville, Jamaica) - National People's Cooperative Bank of Jamaica

National People's Cooperative Bank of Jamaica Limited with its head office in Mandeville, Manchester is seeking applications from suitably qualified persons to fill the position of Human Resource Officer. The successful candidate will be required to exercise direct accountability and responsibility for the achievement of the duties assigned.

Core Functions:
Under the direction of the Human Resource Manager, the successful candidate will be required to:
  • Support the development and implementation of HR initiatives and systems
  • Provide guidance and interpretation on the policies and procedures
  • Prepare and update job descriptions
  • Assist with the development, coordination, delivery and evaluation of training and development programmes
  • Assist with the implementation of Occupational Safety anmd Health Programme
  • Participate in the implementation of an effective reward and recognition programme
  • Assist the Recruitment, Selection and Placement of employees
  • Assist with the administration of the Grievance Process
  • Assist with the administarion and improve the Performance Management System
  • Assist with the Administartion of the Benefits and Welfare Programme

Required Qualification, Experience and Key Competencies
The successful candidate should have:
  • An undergraduate degree in Human Resource Management or equivalent qualification from an accredited tertiary institution
  • A minimum of three (3) years continuous experience in a similar capacity in a medium or large organization
  • Experience in a financial institution will be an asset
  • Working knowledge of Microsoft Office Suite and Human Resource Management Systems
  • Knowledge of Jamaica Labour Laws and relevant legislation
  • Excellent knowledge of human resource planning and administration
  • Excellent analytical, critical thinking, problem solving and decision maing skills
  • Ability to compile and interpret statistical data and communicate it in a professional and understandable manner
  • Excellent communciation skills
  • Proficient interpersonal skilsl, including conflict resolution, facilitation, negotiation and team building
  • High level of confidentiality and professionalism
  • Ability to work on own initiative
  • Good negotiation and counselling skills
  • Good leadership skills
  • Excellent time management skills
  • A reliable motor vehicle and the ability to travel island-wide
If you meet these requirements, then submit your application with a detailed resume no later than Wednesday, October 10, 2018.

Only shortlisted candidates will be contacted.








Air Condition Technician (Kingston, Jamaica) - Aerotel

Aeronautical Telecommunications Ltd. invites suitably qualified persons to apply for the position of:

Air Condition Technician
Job Summary:
Contribute to the continued existence of an environment which is conductive to work and doing business by installing and maintaining an efficient and reliable system for cooling the offices of AEROTEL and KOOL.

Principal duties and responsibilities:

Technical
  • Installs and repairs air conditioning units for AEROTEL and KOOL 94 FM and JCAA
  • Installs peripheral equipment and systems such as transfer fans in collaboration with Electrician
  • Carries out air conditioning related electrical tasks such as the inspection of electrical wiring and the upgrading of electrical circuits which are capacity
  • Collaborates with Electrician in identifying electrical defects which affect the efficient operations of the air conditioning units
  • Dismantles and inspects air conditioning units to carry out scheduled maintenance activities
  • Responds to complaints and requests from staff and makes adjustments or repairs where necessary
  • Handles aspects of the process for the purchasing of replacement parts and new units including, preparing the requisition, defining the technical requirements and securing competitive quotes
  • Provides the technical support to projects undertaken by external contractors
  • Maintains a log of activites and prepares report for the attention of the Assistant Operations Manager or the Regional Operations Manager
  • Gives technical advice to the Operations team on matters relating to acquisition of units or the evaluation of tenders submitted by external contractors
Key Outputs
  • Air conditioning units installed
  • Air conditioning units repaired/maintained
  • Parts and units procured
  • User complaints managed
  • Technical advice provided


Key Performance Measures
  • Time taken to respond to equipment failure
  • time taken to complete installation and repairs
  • Conformance to maintenance and servicing schedule
  • Conformance to the procurement procedures
  • Time taken to complete and submit reports
Minimum education and experience:
  • NVQ-J level 2 in air conditioning or equivalent
  • Four (4) years experience in a similar field
Key Technical Competencies:

The job holder should possess the appopriate knowledge and skills in the following areas:
  • Air conditioning systems
  • Installation and maintenance techniques
  • Electrical wiring and circuitry
Application accompanied by resume should be submitted no later than October 16, 2018.

Only shortlisted candidates will be contacted.










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