Secretary 2 (Kingston, Jamaica) - Ministry of Health

Applications are invited from suitably qualified persons to fill the following position in the Ministry of Health. (National Public Health Laboratory (NPHL) and the National Blood Transfusion Services (NBTS).

 Secretary 2 (OPS/SS2)

 JOB PURPOSE
Under the direction of the Chief Medical Technologist II the incumbent is responsible for general secretarial duties.

 KEY OUTPUTS

• Patient reports computerized
• Reports and other correspondences typed
• Client’s queries attended to
• Postmortem and surgical reports dispatched
• Reports issued
• Paper and electronic filing systems for reference maintained

 KEY RESPONSIBILITY AREAS
Management/Administrative Responsibilities

• Type letters, prepare and retain copies of correspondences, reports and other documents
• Take and transcribe minutes and prepare agenda for monthly meetings
• Greet clients and handle their enquiries
• Answer telephone and give information to callers, take messages or transfer to relevant personnel
• Operate office equipment such as copiers, fax machines and phone systems, use computer systems for spreadsheets, word processing, and database management
• Communication with Police Officer, Doctors, Medical records officers re processing of results

Technical/Professional Responsibilities

• Dispatches postmortem reports to Hospitals and other medical facilities
• Types and issue surgical/postmortem reports for patients upon request
• Conducts search of patients reports when they cannot be found on the LIS system
• Consults with Head of Department to discuss problems in the area and make recommendation to correct short fall.
• Other Responsibilities
• Any other related duties delegated for the smooth functioning of the department

  REQUIRED COMPETENCIES
  Core:

• Written/oral communication skills
• Interpersonal skills, time management skills
• Good customer relations skills
• Excellent skills in teamwork and cooperation
• Ability to work harmoniously with a diverse group of people at various levels
• Excellent integrity/ethics in performance of duties

  Technical Skills:

• Working knowledge of computer applications
• Good typewriting skills
• Sound knowledge of Microsoft Office
• Proficiency in reading doctors handwritten reports and attention to details
• Knowledge of Medical Terminologies and jargons (optional/desirable)
• Knowledge of coding medical reports (Optional/desirable)
• Knowledge of policies and procedures of the Laboratory

  MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE

• Four (4) CXC subjects including English Language
• Secretarial certification from a reputable institution
• Certificate in Administrative Management (CAM 1 ) from MIND
• Minimum of three (3) years secretarial experience.

Interested persons may apply in writing, accompanied by resumes. Applications must be submitted no later than Friday, January 11, 2019 to:
  Director
 Human Resource Management & Development
 Ministry of Health
 10A Chelsea Avenue
 Kingston 10

Email:  jobs@moh.gov.jm

Please note that responses will be sent to short-listed applicants only

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Guidance Counsellor (St. Andrew, Jamaica) - Hall's Delight Primary & Junior High

A Methodist educational institution established since 1890; the Board of Management invites applications for the position of Guidance Counsellor effective February 1, 2019.

Minimum Education and Experience:

Requirements:

• Diploma in Primary Education
• Bachelor's degree in Guidance and Counselling
• Three (3) years continuous experience in one area and at least two (2) years in the other
• Sound interpersonal skills
• Computer literate 
• Conversant with laws and regulations applicable to schools

Qualified and interested persons are invited to submit detailed application letter and CV no later than December 31, 2019 and addressed to: 

The Chairman

c/o The Principal

Hall's Delight Primary School

P.O. Box 8,

Mavis Bank P.O.,

St. Andrew.

Telephone: 876-420-3563

Email: hallsdelightpjh@yahoo.com

Please note only short-listed candidates will be invited for an interview.

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Branch Manager (Montego Bay, Jamaica) - Automotive Art

Automotive Art, the Caribbean’s number 1 retailer of aftermarket automotive products, is looking for suitable candidates to fill the role of Branch Manager.

Are you up to the challenge?

The successful applicants will be responsible for managing day-to-day operations of one of our superstores, which include meeting sales and profitability targets, controlling expenses, inventory control and ensuring that superior customer service is provided at all times. The individual will also be responsible for the developing and maintaining of a highly motivated retail, wholesale and service centre team, and should ber enthusiastic about selling and capable of working in a fast paced team environment.

Requirements:

• Business degree in Sales, Management or a related discipline
• Minimum of five (5) years experience in a similar position
• Proven track record of achieving sales targets
• Experience in the automotive industry would be an asset
• Be a self starter and a team player
• Excellent communication and reporting skills
• Presonal transportation is a requirement

Only suitable applications will be acknowledged. Deadline for receipt of applications is December 31, 2018. Kindly email your resumes to:  info@autoartja.com



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Teachers (St. Andrew, Jamaica) - Hall's Delight Primary School

The Board of Management invites applicants for the following:

• One (1) Primary trained teacher (4 months)
• One (1) Primary trained teacher

Minimum Education and Experience:

• Diploma in Primary Education
• Minimum of two (2) years full-time teaching experience in similar institutions
• Conversant with use of computer aided materials and props
• Conversant with developments in the education sector, generally and specifically exposure to the new curriculum (PEP)

Qualified and interested persons are invited to submit application and detailed CV immediately addressed to:

The Chairman

c/o The Principal

Hall's Delight Primary School

P.O. Box 8

Mavis Bank P.O. 

St. Andrew

Telephone: (876) 420-3563

Email: hallsdelightpjh@yahoo.com

Please note only shortlisted candidates will be invited for an interview.

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Customer Service Representative (Montego Bay, Jamaica) - ItelBPO Smart Solutions

DESCRIPTION
The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues. To remain motivated and enthused about the service you provide.


We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Customer Service Representatives!

Are you a cooperative and sympathetic listener?
Do you enjoy working in a customer service, team-oriented environment?
Are you people-focused and willing to give helpful service?


FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 40 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.
Flexibility is key as this roles operates days, nights, holidays and weekends.
This position is most easily accessible for candidates in St. James and surrounding areas.


Joining the itel family, you will experience ….

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff

A fun environment! We respect our employees and strive to make our environment exciting and fun!

Submit applications to:  jobs@itelbpo.com




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Executive Admin Assistant (Kingston, Jamaica) - Sagicor Bank

Sagicor Bank Jamaica is looking for the ideal candidate to join our Executive Banking team in the capacity of:  Executive Administrative Assistant

The selected candidate will provide efficient administrative and secretarial assistance to the Chief Executive Officer, Sagicor Bank Jamaica Limited
  Key Duties and Responsibilities:

•  Manage and coordinate an extremely active calendar of appointments.
•  Managing the CEOs incoming and outgoing correspondence, emails and faxes by evaluating enquiries and requests from internal and external stakeholders, determine and take appropriate action on behalf of the CEO, including the redirection of enquiries to appropriate personnel, and flag high priority items for her attention.
• Receive screen and direct incoming calls and visitors.
• Coordinate meetings, appointments and conference calls for the CEO.
• Create and maintain an accurate filing system for easy retrieval of documents.
• Maintains office supplies inventory. 
• Provides information for reports and records through research, data retrieval, compiling and/or tabulating statistics, and organizing and presenting the information in a format that is understandable.
• Establish and maintain a system to track and report vacation leave for Leadership Team and their Direct Reports.
• Ensure that Board and Committee meeting papers are submitted five (5) days prior to meetings.
• Ensure all action items are responded to on a timely basis.

  Academic Qualifications/Specialized Skills/Competencies:

• Bachelor's in Business Administration or equivalent qualification from a recognised tertiary institution.
• Four (4) years’ working experience as a senior secretary.
• Excellent oral and written communication skills.
• Sound knowledge of the operations within the Banking/Financial Sector and the ability to maintain confidentiality.
• Good analytical and team skills.
• Expert knowledge of computer software applications including word processing and Microsoft PowerPoint and/or Prezi, Microsoft Excel, Microsoft Word spreadsheet packages for the creative presentation of reports.

 Should this position be of interest to you, kindly submit an application by Wednesday, December 31, 2018

CLICK TO APPLY ONLINE

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Sales & Reservations Rep. (Kingston, Jamaica) - Alorica

DESCRIPTION
Responsible for receiving and processing incoming/Outgoing phone calls for dedicated clients in accordance with policies, procedures, quality standards, and federal laws and regulations.


JOB SUMMARY

Working at Alorica, your mission will be to provide quality services to Customers via phone, make effective recommendations in order for customers to make informed decisions. You will be charged to market & sell products and services of the client.  You will be helping to increase customers' confidence in the brand and helping them become more familiar with the specific products and services offered.   So only the awesome need apply!

GET TO KNOW US                                                     

Who Is Alorica?

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day!  We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Why should you join our awesome team?

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy additional benefits...

Benefits:

• Full-time jobs (instead of short-term contracts)
• Performance bonuses
• Health Insurance
• Life Insurance
• Educational scholarships
• Professional Development opportunities
• Discounts on local products and services
• Fun cultural and community outreach activities

KEY JOB RESPONSIBILITIES 

• Marketing and sales of products of the client and companys brand.
• Maintain a high level of professionalism.
• Field billing inquiries from customers, provide plan upgrade information.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Maintain diplomacy when addressing escalated matters.

JOB REQUIREMENTS

Minimum

• Education: Minimum 2 CXC subjects including English Language
• Language: Strong oral communication skills
• Demonstrated problem-solving skills.
• Demonstrated strong familiarity (and aptitude for learning); Critical Thinking ablility, conversational and persuasive.
• Excellent data entry skills in accuracy
• Typing Speed of 25 words per minute
• Ability to maintain the highest level of confidentiality 

Preferred

• Sales/Marketing experience is a plus (soft skills training is provided if necessary).
• Able to navigate different Internet tabs at the same time(ablility to multi-task).
• Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and browner applications.
• Ability to deal with stress and work pressure in fast pace environment.
• Ability to work in a team-fostered environment.

Please complete our online application form at http://hireiq.ly/go/f75IByfo0JDP




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Customer Service Representative (Kingston, Jamaica) - ItelBPO Smart Solutions

DESCRIPTION


The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues. To remain motivated and enthused about the service you provide.

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!

Are you a cooperative and sympathetic listener?
Do you enjoy working in a customer service, team-oriented environment?
Are you people-focused and willing to give helpful service?


FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.
Flexibility is key as this roles operates days, nights, holidays and weekends.
This position is most easily accessible for candidates in Kingston, St Andrew and surrounding areas.


Joining the itel family, you will experience ….

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

Submit applications to:  jobs@itelbpo.com




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Customer Service Representative (Kingston, Jamaica) - Hinduja Global Solutions (HGS)

Location: 12-14 Worthington Terrace, 
                  Kingston 5, Jamaica W.I.

DESCRIPTION
Respond to customers by providing product and service information; resolving product and service problems.

Position Summary                                         

• Should be responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.  
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.

Roles and Responsibilities

• Handles inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Resolves customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
• Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
• Manipulate systems and escalate issues to the appropriate personnel for final resolution.
• Participates in ongoing training in keeping with Client’s request and changing business strategies.
• Maintains call performance goals (i.e. AHT, quality and schedule adherence)
• Adheres to HGS’ policies and procedures.
• Maintains a positive attitude and support HGS’ Commitment to Excellence.
• Performs other duties as assigned.

Essential Knowledge, Skills and Training

• Must possess strong interpersonal techniques:  is positive, pleasant, respectful and customer focused
• Must possess a good command of the English language, including excellent enunciation and grammar
• Ability to retain detailed important information and/or instruction
• Ability to solve complex problems in a Customer Service oriented environment
• Competence in the use of Microsoft Office Suite
• Ability to comprehend, capture and interpret basic customer information
• Demonstrated ability to communicate effectively, both written and oral
• Ability to exercise emotional sensitivity to customer needs and challenges
• Professional attitude, enthusiastic and reliable.
• Sound knowledge of telephone etiquette

Qualifications and Experience

• Successful completion of 5 CXC subjects including English and a numeric subject
• College and/or professional training in Technology, an asset
• Proficient with PCs
• Professional attitude, enthusiastic and reliable
• Excellent oral and written communication skills
• Technical aptitude
• Experience working in a performance based customer service entity

Click to send application to Employer





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Call Center Agents (Montego Bay, Jamaica) - Teleperformance

Your future depends on what you do today.

Start the New Year with a new career at Teleperformance! We have exciting opportunities in customer service, sales, reservations, technical support and collections!

This is Teleperformance

A company that inspires to learn, to teach, to grow, to get things done. A company that motivates because being happy to make a difference. A company where we believe in people, where teamwork wins!

Our ideal candidate should:

• Be Flexible to work up to midnight and beyond including weekends
• Be 18 years of age or older
• Possess a valid Jamaican ID, NIS and TRN 
• Have excellent verbal communication skills
• Be self-motivated
• Have the ability to problem solve creatively
• Be proficient in time management
• Have a strong desire to achieve goals
• Possess basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Have the ability and openness to work with a diverse customer base
• Be able to work well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly pay plus incentives
• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Nurse, Doctor and Counselor on site
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  

Secure your position today and relax throughout the holidays!

Email applications (cover letter and resume) to:  mbjrecruiting@teleperformance.com



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