Assistant Front Office Manager (Hanover, Jamaica) - Grand Palladium Resorts

 

The primary goal of the Assistant Front Office Manager is to assist in ensuring the smooth operation of the department in regards to supervising the department personnel, staffing, training, report preparation, reservation management and resolving customer complaints while providing excellent customer service.

Summary of Duties & Responsibilities:

• Assists in interviewing, hiring, orientation and training new front office staff and newly promoted staff.
• Assists in organizing the staff scheduling for the department
• Supervise the fulfillment of all functions of the Reception Desk according to company standards
• Prepares staff adjustments for payroll
• Generate front office reports as required/ assigned
• Assist in the training of front desk staff
• Conduct/ participate in departmental staff meetings
• Conduct inspections on hotel accommodations
• Implement and maintain quality control measures
• To coordinate the daily fulfillment of rooms with the Executive Housekeeper, according to the priorities of the operation
• To ensure and control rooms blocked for preventative maintenance or special repairs, hospitality use and room changes.
• Liase with other departments as it relates to ensuring exceptional guest experience
• Address guest complaints and follow up on corrective measures taken
• To provide information as required to guests relating to facilities and services offered at the resort- promotions, rates, room upgrades and day passes
• To ensure that all clients are issued with the correct arm band as an indication of them being authorized house guests
• To ensure that all check in procedure is carried out according to established standards
• To control and supervise the end of shifts of cashiers at the reception desk
• To check and follow up on no shows and over bookings while ensuring rooms are assigned in family trips, groups and special requests
• Conduct evaluations and disciplinary actions as deemed necessary
• Perform other duties as assigned

COMPETENCIES

• Good management skills
• Excellent interpersonal skills
• Excellent communication skills both verbally and in writing
• Ability to work in a fast-pace, high energy and demanding work environment
• Ability to work under pressure
• Good knowledge of the hotel operations or ability to learn quickly
• Team player with an ability to motivate team members
• Dedicated, hard-working, self – motivated and solution oriented
• Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task and use initiative.
• Ability to work flexible hours and multitask
• Practice safety standards at all times

QUALIFICATIONS & EXPERIENCE

• A Bachelors Degree in Hospitality and Tourism Management
• Training in management and/ supervisory skills
• At least two (2) years’ experience as a Front Office Assistant Manager within a large hotel.

BENEFITS

• Competitive Compensation Package
• Health & Life Insurance
• Pension Plan

Persons are encouraged to submit their applications by Sunday, November 26, 2023 to: talent.jamaica@palladiumhotelgroup.com

We thank all applicants for their interest but only shortlisted candidates who meet the requirements will be contacted.

Telephone Operator (Montego Bay, Jamaica) - The Tryall Club

Join Our Team!

Telephone Operator Vacancy (Seasonal)

Are you a communication enthusiast with a passion for hospitality?

We are seeking a dynamic Telephone Operator to join our thriving team!

Responsibilities:

• Answer and direct incoming calls with a warm and professional demeanor.
• Assist guests with inquiries, reservations, and requests.
• Maintain accurate records of guest interactions and transactions.
• Coordinate with other departments to ensure seamless guest experiences.
• Uphold high standards of customer service and hospitality.

Requirements:

• Must have strong administrative skills.
• Must have a minimum of 2 years experience in hospitality / relevant field.

All Applicants must provide two references and a valid police record.

Deadline: November 25, 2023.

Please apply to:

The Human Resources Director

Human Resource Department

The Tryall Club

P.O. Box 1206

Montego Bay

Fax: 956-5820

Email: jobs@tryallclub.com 

Please indicate the desired position in the subject line of your email along with your name.

We appreciate your interest in this advertisement; unfortunately only short-listed candidates will be contacted.

 

Reservations Agent (Green Island, Hanover, Jamaica) - Princess Hotels & Resorts

 Job Summary

The successful candidate will be responsible for providing excellent customer service to our guests, ensuring all reservations are handled efficiently and accurately.

Duties and Responsibilities:

• Respond to customer inquiries via telephone, email, and in-person regarding reservations and booking requests.
• Process customer reservations and bookings in the reservations system.
• Monitor and update customer information in the reservations system.
• Ensure all customer requests are met in a timely and courteous manner.
• Assist with the preparation of reports and other administrative duties as required.
• Provide assistance with other customer service related duties as needed.
• Ensure all policies and procedures are adhered to.

Minimum Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or reservations role.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office.
• Knowledge of reservation systems is an asset.
• Ability to work flexible hours, including evenings and weekends.

APPLY TO PRINCESS HOTELS & RESORTS

Italian Specialty Chef (Green Island, Hanover, Jamaica) - Princess Hotels & Resorts

The successful candidate will be responsible for creating and preparing high-quality Italian cuisine for our customers.

Responsibilities:

• Create and prepare Italian-style dishes, including pastas, sauces, antipasti, and desserts.
• Prepare and cook dishes according to recipes and presentation specifications.
• Monitor food stock and place orders as needed.
• Ensure all food is prepared in a safe and sanitary manner.
• Maintain a clean and organized kitchen.
• Supervise and train other kitchen staff members.
• Monitor food costs and portion control.
• Ensure compliance with health and safety regulations.
• Develop and implement new menu items while keeping abreast of current trends

Minimum Requirements:

• At least 5 years of experience as an Italian chef, preferably in the Caribbean
• Knowledge of Italian cuisine and cooking techniques.
• Ability to work in a fast-paced environment.
• Experience in large all-inclusive property
• Excellent organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of food safety and sanitation regulations.
• Culinary degree or certification is preferred.

This is a full-time, position with competitive compensation and benefits. If you are an experienced Italian Specialty Chef looking for an exciting new opportunity, we want to hear from you!

APPLY TO PRINCESS HOTELS AND RESORTS

Minibar Stocker (Green Island, Hanover, Jamaica) - Princess Hotels & Resorts

Job Responsibilities:

• Inventorying each room where there is activity everyday
• Maintain the cleanliness of bars
• Stock mini bar carts according to daily fill requirements
• Keep mini bar storeroom neat and organized
• Replenish used items in mini bars
• Cleanliness of mini bars
• Accurate reporting of mistakenly charged items on guest folio
• Inspect and restock guest room ServiBars according to established standards
• Ensure that all in-room accessories and promotional materials are in place

Skills and Qualifications:

• Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers
• Must be able to work in a fast paced environment providing courteous service
• Previous experience working in hospitality preferred

Education and Experience Requirements:

• The flexibility to work shifts, nights, weekends, and holidays.
• Strong communication and organizational skills.
• A high school diploma or equivalent.

APPLY TO PRINCESS HOTELS & RESORTS

Housekeeping Manager (Montego Bay, Jamaica) - The Tryall Club

Applications are invited from qualified persons to fill the following position: Housekeeping Manager

SUMMARY

The incumbent for this position has the responsibility to ensure all assets of the villa are protected and cared for. Following through on proper supervision of the team to ensure policies and rules are adhered to. Supports and integrates the link between Homeowners, Villa staff and the Club. Very attentive to detail with the goal of ensuring high levels guest service and satisfaction. Demonstrates adaptability and flexibility.

REQUIREMENTS/QUALIFICATIONS

• B.Sc. in hospitality management or related field (Special emphasis on Housekeeping) or NCTVET Certification in Housekeeping or Hospitality Management
• Have a minimum of five (5) years’ experience as Housekeeping Supervisor with Working experience in the Hospitality industry
• Excellent interpersonal, customer service and Supervisory skills
• Have excellent communication skills in oral and written forms
• Is dedicated to maintaining impeccable levels of service
• Ability to work in a team environment
• Excellent organization and time management skills
• Be highly competent in MS Office Suite
• Ability to manage and lead a team
• Have positive work ethics and attitude

DUTIES & REQUIREMENTS

• Conduct routine inspections of villas in their zones and follow up with reports
• Follow through on guests/homeowner requests at the villa/s
• Handle staff and process
• Assist in coordinating training for staff
• Ensure Villa Certifications
• Provide monthly feedback to Superior
• Attend to welcome and farewell visits to guests

All applicants are required to provide two references and a valid Police Record.

ALL candidates should be able to be interviewed using one of the following mediums (Zoom or WhatsApp Video Call)

Candidates who meet the above requirements should submit their applications with resumes no later than November 28, 2023 to:

The Human Resources Director

Human Resource Department

The Tryall Club

P.O. Box 1206

Montego Bay

Fax: 956-5820

Email: jobs@tryallclub.com 

Please indicate the desired position in the subject line of your email along with your name.

We appreciate your interest in this advertisement; unfortunately only short-listed candidates will be contacted.

Lifeguard (St. Ann, Jamaica) - Bahia Principe Hotels & Resorts

The lifeguard is responsible for all the swimmers on the beach or in the swimming pool:

• Observes and patrols pool and enforces safety regulations.
• Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
• Should be excellent swimmers and should also be able to swim underwater
• Greet all guests upon arrival, distribute towels, aid with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
• Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
• Must be able to teach children safety practices and create awareness
• Knowledgeable of hotel facilities and services to answer guest inquiries.
• Check and maintain the Colour, Chemistry, and Clarity of the pool water.
• Complete the opening, mid-day, and closing duties checklist.
• Clean and maintain the pool deck and beach area throughout your shift.
• Identify and report defects, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Ensure the beach area and pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
• Lifeguards should be on extra alert when there are children swimming around as they are more prone to accidents
• Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.
• Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.

Skills & Experience

• At least 1-year experience
• Ability to react calmly and effectively in emergency situations.
• Skill in the application of lifeguarding surveillance and rescue techniques.
• Ability to pass a pre-employment physical skills evaluation as stipulated by the department.
• Ability to prepare routine administrative paperwork.
• Knowledge of CPR and emergency medical procedures.
• Ability to follow routine verbal and written instructions.

Qualifications Required

• Royal Lifesaving certification
• NEPA Lifeguard License

Email resumes to:  recruitmentbpjam@bahia-principe.com

Thank you for your interest in this position, however only shortlisted candidates will be contacted. 

Videographer (St. Ann, Jamaica) - Moon Palace Jamaica

Moon Palace Jamaica is seeking to engage a qualified and experienced Videographer to join our dynamic Memories Team.

The suitable candidate should possess 2-3 years’ experience and the following:

• Proven experience in videography with portfolio showcasing video.
• Editing skills
• Talented and Passionate Content Creator
• Able to Plan, Direct, Shoot
• Knowledge of lighting, composition, audio capture, storytelling and drone.
• Proven experience with guest relations and/or the public
• Creative problem solving

Required Skills:

• Customer service
• Patience and concentration
• Creativity & Vision
• Suite Adobe (Premiere, Light room, Photoshop, Audition)
• Recording
• Video file formats, codecs
• After Effects
• Use of PC/MAC software
• Camera DSRL, Mirrorless
• Musicalized videos
• Post-production
• Time Management

Please provide a link to your Videography Portfolio showcasing your work

We thank all interested applicants, however, only shortlisted candidates will be contacted for an interview.

To apply send your resumes to: recruitmentmpj@palaceresorts.com 

Photographer (St. Ann, Jamaica) - Moon Palace Jamaica

 

Moon Palace Jamaica is seeking to engage a qualified and experienced Photographer to join our dynamic Memories Team.

The suitable candidate should possess 2-3 years’ experience and the following:

Basic Skills:

• Creativity & Vision
• Care of equipment
• Interpersonal skills
• Patience & Concentration
• Ability to work under pressure
• Time Management

Technical Skills:

• Suite Adobe (Premiere, light room, Photoshop, Audition)
• Use of PC/MAC software
• Camera DSLR, Mirrorless
• Recording formats
• Post-production/Processing

Responsibilities and Duties include:

• Follow the agenda assigned by the Manager, either for recording or editing.
• Market or advertise services to attract customer.
• Archive and manage imagery
• Deliver editions on time according to schedule.
• Stick to the style book as it relates to the shooting and edition.
• Generate material approved by Management for social networks.
• Take care and clean the camera and equipment after every use.

Please provide a link to your Photography Portfolio; showcasing your work

We thank all interested applicants, however, only shortlisted candidates will be contacted for an interview.

To apply send your resumes to: recruitmentmpj@palaceresorts.com 

New Jobs!! Playa Resorts: Hyatt Ziva, Zilara, Hilton Rose Hall, etc (Runaway Bay, St. Ann & Montego Bay (Jamaica)

Are you a passionate, loving and caring individual who is motivated to serve both guests and colleagues?  If you are, can you –

• Imagine working for an international company that encourages employees to strive for personal and professional development.

• Imagine a work environment where humility, respect, integrity, diversity, responsibility and love abide.

• Imagine an environment that offers service that’s smart, thoughtful, spirited, complete and from the heart.

Playa Hotels & Resorts is the leading owner, operator, and developer of prime beach front locations in Mexico and the Caribbean.

Our Jamaica resorts include Hyatt Ziva and Zilara Rose Hall, Hilton Rose Hall, Jewel Grande Montego Bay, and Jewel Paradise Cove.

Hospitality Vacancies Montego Bay and Runaway Bay.

We are seeking passionate and qualified individuals to join our leadership and sales teams:

• Executive Housekeeper
• Restaurant Manager
• Banquet Manager
• Sous Chef
• Chef de Partie
• Restaurant Supervisor
• Housekeeping Supervisor
• Human Resource Generalist
• Quality Coordinator
• Entertainment Coordinator
• Front Office Agent
• IT Technician
• Room Attendant
• Houseman
• Lifeguard
• AC Technician
• Kitchen Technician
• Room Technician
• Plant Room Technician
• Electrician
• Landscaper
• Pastry Cook
• Cook
• Baker
• Server
• Steward

Experience and Educational Requirement:

• Tertiary level education and supporting certification required for leadership positions.
• 2-4 years’ experience in similar position required for leadership positions.
• At least 1 year experience in a similar position desired for line level position.

Critical Competencies Required:

• Stress Tolerance
• Adaptability/Flexibility
• Initiative
• Multi-Tasking
• Detail Oriented
• Time Management
• Planning and Organizing
• Conflict Resolution

All applicants must be able to communicate clearly in English and be flexible to cover a variety of shifts including nights, weekends, and public holidays.

All Playa Hotels & Resorts associates enjoy a competitive salary with great benefits in a fun, family-oriented work environment.

General requirements (when called for the interview)

NIS, TRN, Valid ID (passport, driver's license, voters ID), Valid Food Handlers Permit, Valid Police Record (up to 6 months), Two (2) recent passport size photographs (certified by a JP), Proof of Education/Qualification, Two (2) written references (JP, Min. of Religion, Senior Police Officer, or School Principal).

All applicants must be able to communicate clearly in English and be flexible to cover a variety of shifts including nights, weekends, and public holidays.

If you meet the above criteria, then apply to work in a drug free, safe and secure environment where background checks, police records and proof of COVID-19 vaccination is required for all new hires.

Join our team of professionals who currently enjoy:

• A competitive compensation package
• Full insurance - health, life and personal accident insurance
• Staff transportation pension

Email applications to: jamaicajobs@playaresorts.com

Telephone: (876) 618-3452.

Kindly note that only shortlisted candidates will be contacted.