Reservations Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

 Job Overview:

As the Reservations Manager, you will be the driving force behind a seamless and efficient booking experience for both individuals and groups, managing direct bookings as well as those from Tour Operators. Your role extends to overseeing the operations on our internal networks, ensuring all special requests and VVIP guest arrivals are handled with the highest standard of care.

Qualifications:

Essential:

• College Degree or Equivalent
• At least 2-3 years experience as a Reservations Manager/Supervisor in the hospitality industry.
• Familiarity with reservations requirements, activities, procedures and processes and pricing structure.
• Possess a strong knowledge of the hospitality industry and its operations..
• Ability to verbally communicate clearly
• Ability to provide legible written communication
• Knowledge of the local area facilities
• Proficient knowledge of computer applications
• Ability to work in an organised and methodical manner to ensure the highest possible level of customer service.
• Have a creative approach to Reservations management and be able to set clear examples to your team and colleagues

Skills:

• Ability to maintain hotel’s standards, policies and procedures
• Ability to prioritize and organize work assignments
• Ability to motivate, supervise and direct staff
• Ability to focus attention to details
• Ability to interact successfully with guests and clients
• Refined verbal and written communication skill
• A true desire to satisfy the needs of others in a fast paced environment
• Microsoft office suite applications
• Ability to handle multiple tasks of varying priority and deadlines simultaneously, in a heavily demanded/pressured environment

ESSENTIAL JOB FUNCTIONS:

• Establishes guest reservations by obtaining guest requirements, information and proof of payment
• Evaluates and screens guest requirements by answering inquiries, responding to or interviewing potential guests.
• Providing information regarding rooms, accommodations, rates, amenities, packages, and guest services
• Sells services by providing information regarding upgraded rooms, or optional accommodations, packages, amenities, and services
• Confirms reservations by reviewing information.
• Maintaining the reservations system and database.
• Trains reservation agents proficiently to make reservations for customers.
• Ensures accommodations are not overbooked and that guests receive requested accommodations, amenities and packages
• Handles any accommodations disputes/queries.
• Maximize the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests.
• Work closely with the hotel’s preferred accounts and group reservations.
• Manage customer relationships.
• Conducts one-on-one review with all Reservation Agents to build more effective communications, to understand training and development needs, and to provide insight for the improvement of the Agents reservations and activity performance

SECONDARY FUNCTIONS:

• Enhances reservations and hotel reputation by accepting ownership for accomplishing new and different requests.
• Exploring new/ existing opportunities to add value to job accomplishments.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new features and amenities and participating in educational opportunities.
• Maintaining and updating customer databases.
• Contribute to developing marketing plans and strategies.
• Manage the reservations budget.
• Support sales and marketing and other colleagues.

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will employment relationship.”

Email applications and resumes to: jobs.sesmb@secretsresorts.com

Records Management Officer (Kingston, Jamaica) - Tourism Enhancement Fund

 

Under direction of the Administrative Officer, the Records Management Officer is responsible for the maintenance and coordination of an efficient Records and Information Management System for TEF.

Salary Range: $2,873,866.00 - $3,865,030.00

CORE FUNCTIONS

Technical/Professional

• Develops and maintains procedures for processing incoming and outgoing correspondences and documents;
• Maintains the physical organization and structure of the filing system and records room;
• Organizes, scans, indexes and classifies active and inactive records or electronic documents and data for operational and administrative files;
• Composes new files for new matters received by the TEF;
• Processes incoming requests, conducts research and provides information in an appropriate format;
• Secures and maintains confidential files and monitors adherence to security procedures;
• Maintains a log of activities concerning the movement of operational and administrative files and submits Monthly/Quarterly Reports;
• Coordinates the development of a records retention and disposition schedule in partnership with Divisional Heads/Directors;
• Liaises with the Divisional Heads/Directors to foster efficiency in storage, archiving and disposal;
• Coordinates records and files selected for archiving and disposal in keeping with the retention and disposal schedules and protocols;
• Conducts audits and inventories to prevent discrepancies in the TEF’s Records & Information Management systems;
• Collates information from records inventory conducted;
• Identifies files and records in keeping with the retention schedules; and coordinates the transfer to the Government Record Centre – Jamaica Archives & Records Dept;
• Collaborates with the Office Administrator in developing and maintain a disaster preparedness plan for the TEF’s records;
• Assists in the processing of Access to Information requests;
• Makes recommendations regarding the disposal of records;
• Provides guidance to internal users of records management systems;
• Develops and conducts Records and Information Management training and sensitization sessions as required.

PERFORMANCE STANDARDS

• Record Retention and Disposal Schedules developed and maintained in conformity with the GOJ RIM policies and agreed timeframes;
• Procedures for the processing of incoming and outgoing correspondence developed and maintained according to agreed standards and timeframes;
• Active and inactive records scanned, indexed and organized in keeping with the GOJ RIM policies and agreed timeframes;
• Records and Information Management Training and Sensitization sessions conducted accords with the GOJ RIM policies and delivered in agreed timeframes;
• Disaster Preparedness Plan developed in accordance with established practices and timeframes;
• Technical advice and recommendations provided are sound and supported by qualitative/quantitative data;
• Individual work plans conform to established procedures and implemented accorded to establish rules;
• Reports are evidence-based and submitted in a timely manner;
• Confidentiality, integrity and professionalism displayed in the delivery of duties and interaction with staff.

SPECIAL REQUIREMENT/WORKING CONDITIONS

• Normal office environment, with degree of irregular hours for the completion of assignment.

AUTHORITY

• Recommends Records and Information Management strategies.

MINIMUM EDUCATIONAL REQUIREMENTS AND EXPERIENCE

• Associate Degree in Library and Information Science or a related discipline;
• Two (2) years related experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of Records and Information Management principles and practices;
• Knowledge of the GOJ RIM Policies and Access to Information Act;
• Knowledge of Information Technology Infrastructure;
• Demonstrates sound personal and professional integrity, reflecting high ethical and moral values;
• Advanced IT skills in relation to Word, PowerPoint, Excel and MS Project or other project tool.

Applications accompanied by resume stating the position in the subject line should be submitted no later than January 3, 2023 to:

Manager, Human Resource & Administration,

Tourism Enhancement Fund,
60 Knutsford Boulevard,
Kingston 5.

Email: hr@tef.gov.jm

Part-time Receptionist, Chefs, etc (St. Mary, Jamaica) - Morgan's Cliff

 

Part-time Receptionist needed at Morgans Cliff Hotel, Boscobel, St. Mary for two days weekly.

Must have prior experience and have basic knowledge of the booking System,
Accountant needed,

• Must have Experience and References,

Servers Needed,

• Must-Have Experience

Chefs Needed,

• Must have 3 or more Years of Experience working as a chef,

Send all Applications to morganscliff@gmail.com

Chukka Caribbean Adventures Now Hiring: Guides, Lifeguards, etc (St. Ann, Montego Bay, Trelawny, Hanover)

Currently hiring:

• Human Resource Business Partner
• Photographers - Sandy Bay & Island Village
• Cost Control Clerk - Corporate Office
• Internal Auditor (At least level 2 ACCA) - Corporate Office
• Management Accountant (At least level 2 ACCA) - Corporate Office
• Admin Assistant to the CFO - Corporate Office
• Mechanics
• Pool Attendant - Sandy Bay& Tryall
• Horseback Guide - Seville
• River Tubing Guides - White River
• Driver - Ocho Rios Location
• Tour Dispatchers - Falmouth and Montego Bay
• Retail Sales Agent - Island Village
• Resort Sales Representatives - Montego Bay
• Experience Representatives - Island Village
• Resort Sales Representatives - Grand Palladium, Tryall, Secrets
• Dive Master - Grand Palladium
• Boat Captains - Grand Palladium, Tryall, Round Hill
• Lifeguards - Grand Palladium, Tryall, Round Hill

Requirements upon joining: 

• TRN
• NIS
• Valid ID
• Passport sized photo
• Proof of qualifications
• Recommendation Letter

 Benefits:

• Health Insurance
• Uniforms and Meals
• Training & Development

Locations: St. Ann, Montego Bay, Trelawny, Hanover (Jamaica, W.I.)

Email applications to: jobs@chukka.com

Landscape Manager (Montego Bay, Jamaica) - Secrets/Breathless Resorts & Spa

Strong enough with the responsibility of directing and monitoring of all landscaping operation within the hotel, these include all gardens designs, and overall maintenance of the grounds landscape.

PLACE OF WORK:

Grounds areas.

JOB OVERVIEW:

Strong enough with the responsibility of directing and monitoring of all landscaping operation within the hotel, these include all gardens designs, and overall maintenance of the grounds landscape.

REPORTS TO:

Engineering Director, Asst. Engineering Director & Chief Engineer.

KEY RELATIONSHIPS:

Internal: All Departments

External: Suppliers

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and/or safety of themselves, other employees or guests.

QUALIFICATIONS:

Essential:

• High School Graduate.
• Minimum of 2 years leadership experience in a similar position.
• Ability to satisfactorily communicate in English with guests, management, staff, and co-workers to their understanding.
• Ability to provide legible communications.
• Ability to compute basic mathematical calculations.
• Knowledge of effective office organizational practices.
• Highly organized, goal and results oriented person.

Desirable:

• Minimum 5 years’ experience or equivalent in similar responsibilities at a five star hotel property.
• Degree holder, preferably in Landscaping and ornamental gardening – Horticulture or Agriculture.
• Fluent in a foreign language.
• Ability to drive all vehicle types.

SKILLS:

Essential:

• Ability to ensure compliance with hotel standards, policies, and procedures with self and staff.
• Good problem-solving skills.
• Good organizational skills.
• Ability to prioritize and organize work assignments.
• Ability to be a clear thinker, analyze and resolve problems, and exercise good judgment.
• Ability to direct the performance of assigned staff and follow up with coaching and guidance to praise or make corrections.
• Ability to motivate assigned staff and maintain a cohesive team.
• Ability to ascertain staff training needs and provide such training.
• Ability to focus attention on details.
• Ability to develop strong, productive, professional relationships with internal and external guests.
• Knowledge of safety procedures.
• Goal orientated and flexible.
• Ability to work in a fast paced and stressful work environment.
• Ability to endure abundant physical movements in carrying out job duties.
• Ability to work without direct supervision and provide immediate follow-up.

Desirable:
Previous Staff Development Training.

ESSENTIAL JOB FUNCTIONS:

• Preparing, supervising mowing and irrigation schedules.
• Keeping inventory and maintenance of grounds / landscaping machinery.
• Preparing the landscaping for nature walk.
• Motivating, Training and Evaluation of grounds team staff.
• Implementing fertilizing and pesticide programs with sound agronomics practices.
• Preparing all budget provisions for the team.
• Sound Irrigation management and insect fumigation technique.
• Professional enough to display or provide exceptional guest service standard training for the grounds personnel to provide efficient and quality service to our guests and fellow employees.
• Will be able to complete guest room repairs as needed.
• Work closely with other heads to assure guest satisfaction.
• Maintains all maintenance records for the landscaping department.
• Should be environmentally sound in terms of protecting the ecosystem using eco-friendly chemicals for pest control.
• Will coordinate the process for annual maintenance purchasing of tools and equipment.
• Will obtain price quotations for plants and tools.
• Will be able to assist in the receiving process of all plants and tools for the grounds team.
• Basic English language communication skills to fully comprehend the job assignment read and understand manufacturers, instructions to adhere to safety warning.
• Ability to speak clearly, with good English communication skills.
• Basic mathematical and calculator skills to prepare mathematical calculations without error.
• Requires working knowledge of Microsoft outlook, Microsoft word 2000 and Microsoft excel programs.
• Planning, scheduling, and supervising of lawns construction, focal points, green house management and vegetative propagation.

Note:

A review of this job description has excluded the marginal functions of the position that are incidental to the performance of the job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Email applications and resumes to: jobs.sesmb@secretsresorts.com

Weddings Manager (Negril, Westmoreland, Jamaica) - Sandals Negril

 “Dream Big with Us

Opportunity, training, education, and the potential to turn dreams into a better life, that is the story of Sandals Resorts International and it can be yours too.

Join us in our mission to create Caribbean moments and memories that inspire people, their families, and our global community to dream bigger and live more prosperous, sustainable, and fulfilling lives.”

WEDDINGS MANAGER

The successful candidate will be responsible for the achievement of customer satisfaction and financial objectives of the Wedding and Romance department. He/she will facilitate the flawless execution of each phase of the wedding cycle from sales & pre-event planning to event execution & post-event deliverables.

Specific Requirements/duties of the position include:

• Meeting prospective clients, conducting site inspections and finalizing sales arrangements
• Hosting travel trade and wedding-planner trips
• Participating in wedding expos, trade fairs, workshops, seminars
• Conducting post-wedding assessments for continuous improvement
• Ensuring adequate, consistent and accurate documentation, submission and delivery of marriage licenses.
• Maintaining an organized filing systems for departmental records and reports.

Qualifications and Experience

• BSc. Hospitality Management or Business Management
• Minimum two (2) years’ wedding or social-event service management in a full service, luxury hotel or resort operation
• Proven experience in event and menu planning
• Knowledge of government requirements, documentation, procedures & standards for weddings
• Knowledge of wedding requirements, décor, styles, customs and traditions
• Ability to work independently as well as part of a team

BENEFITS INCLUDE:

• HEALTHCARE
• EDUCATION AND TRAINING
• PENSION STAFF TRANSPORTATION
• COMPETITIVE SALARY PACKAGES
• ENDLESS OPPORTUNITIES FOR GROWTH AND DEVELOPMENT

Interested persons should submit their applications by December 22, 2023 with curriculum vitae via email to: recruitsng@grp.sandals.com

The Recruitment and Compliance Specialist

Sandals Negril

NB: Please enter “Weddings Manager” in the subject field in the email for consideration. We thank all applicants for their interest but only short listed candidates will be contacted.

Rooms on the Beach now hiring: Room Attendants, etc (Negril, Westmoreland)

Do you have a positive attitude? Do you have a passion for providing excellent customer service? Are you a team player? If your answer is yes to all, we invite you to join our TEAM in one of the following positions:

To provide the highest level of guest satisfaction with a positive energy and ability to execute tasks well.

LINEN ROOM ATTENDANT

CORE FUNCTION

• Responsible for the department’s linen control measures and housekeeping supplies.

DUTIES AND RESPONSIBILITIES

• Check off the linen received from the laundry.
• Report and resolve all linen discrepancy with the laundry supervisor.
• Maintain an organized and clean linen room.
• Pack the Room Attendant trolley according to the set par by 8:30 am daily.
• Maintain proper daily record of all linen issued and returned
• Complete the daily linen control comparison worksheets at the end of each day.
• Package the linen to be collected by the laundry truck.
• Monitor the housekeeping supplies and ensure adequate stock is available at all times.
• Follow up with maintenance on all items sent for repair.
• Relief room attendants when necessary.
• Keep an accurate and current record of the lost and found items.

ROOM ATTENDANT

CORE FUNCTION

• Responsible for cleaning and servicing a maximum of 14 guest rooms daily.

HOUSEMAN

CORE FUNCTION
Ensure room blocks, walkways and food and beverage areas are kept clean and sanitary at all times.

DUTIES AND RESPONSIBILITIES

• Collect linen supplies and take them to assigned areas.
• Ensure that blocks, corridors, staircase, gym are cleaned daily using brooms and mop.
• Remove rubbish from the blocks to the garbage disposal area.
• Collect soiled linen from the blocks and take it to the laundry room.
• Take mini fridges and furniture to and from the guest rooms.
• Clean the top of : the TV, mirrors, drapes and ceilings with mildew or spots in check out rooms.
• Sanitize the checkout rooms with electronic sanitizer according to protocol.
• Use cleaning agents, materials and machinery in accordance with housekeeping procedures.
• Scrub public areas as scheduled.

Housekeeping - Work Pressure
WORK PRESSURE

• Required to work six (6) days per week including Public Holidays
• Lifting heavy items
• On feet for the entire shift
• Going up and down stairs

Interested candidates should submit resumes and applications to: hm.rnn@superclubs.com

Thank you for your interest but only shortlisted applicants will be contacted. Please put the position applied for in the email subject line.

Sandals Emerald Bay Now Hiring the following staff... (Exuma, The Bahamas)

 Come share an amazing Caribbean journey with us in Exuma.

• HR Coordinator
• Operations Manager
• Assistant Spa Manager 
• Guest Experience Manager
• Chief Engineer
• Butlers 

A Life at Sandals is your perfect match!

Please type the position you are applying for in the subject line of the email. Submit applications with curriculum vitae via email to: 

The Recruitment and Compliance Specialist,

Sandals Emerald Bay.

Apply Today!

Email: recruitseb@grp.sandals.com

Deadline: December 16, 2023.

Bartender/Server (Port Antonio, Portland, Jamaica) - Geejam Hotel Group

 

As our Bartender/Server, you will greet customers, learn about their preferences, recommend menu items, and prepare and serve beverages and food. To succeed in this position, you should have an engaging and friendly personality, be efficient, observant, and knowledgeable.

DUTIES

• Serve drinks to customer in a friendly and helpful manner and with a smile bearing reference to service policies and procedures.
• Communicate with colleagues/guests with regards to food/beverage orders.
• Has full knowledge of the menu offerings to the guests and up sells where possible.
• Be responsive and helpful with regard to off menu items such as classic cocktails and expand personal knowledge in this area as much as possible.
• Wash glassware and utensils as required and ensure items are correctly organized at all times.
• Ensure all products are served according to the hotel’s standards.
• Ensure the bar areas are maintained in a clean and orderly manner at all times with regards to standards and hygiene.
• Keep track of wines, beers, liquors, and other supplies.
• Maintaining the product quality, by checking beer pipes, cordials, juices etc.

KEY SKILLS & COMPETENCIES

• High level of professionalism and excellent customer service skills
• Providing exceptional service with a smile
• Skilled in garnishing and serving meals and drinks.
• Excellent communication and interpersonal skills
• Strong numeracy and observation skills
• Good ability to multi-tasks and perform duties with a high level of accuracy
• Good ability to work in fast-paced work environment
• Extensive knowledge restaurant service.
• Good knowledge of operating a computer

QUALIFICATION AND EXPERIENCE

• NVQ J Level 1 or 2 Certificate in Food and Beverage
• Three (3) CXC subjects including English Language
• One to three years experience as a server or waiter/waitress.

SPECIALS CONDITIONS ASSOCIATED WITH THE JOB

• Possess the capacity to stand for extended periods
• Be punctual and properly dressed in uniform and wearing name tag
• Flexibility to work on a shift systems including nights, weekends and public holidays

Email: hr@geejam.com

Concierge Agent (Port Antonio, Portland, Jamaica) - Geejam Hotel & Villas

The ideal candidate will possess a positive attitude, collaborative leadership style and be focused on delivering exceptional customer service. You’re a problem solver who takes can take both direction and initiative and just gets it done.

This person will pro-actively anticipate the needs of the guests so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each guest, and reminding the guest of scheduled events and appointments. Your function is to provide the guest with an experience that will always be remembered and with the highest level of responsiveness.

Duties include, but are not limited to:

• Ability to multi-task: telephones, computers and guests that are in front of you.
• Quick thinking, ability to give clear, concise directions , refer/recommend activities and services as well as information on the local area and all of its many facets.
• Provide personal services of the highest level that may include, but not limited, to restaurant reservations, bespoke recreational requests, floral orders, excursions, etc.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Be knowledgeable of all in-house and arriving guests
• Assist in taking reservations, tours, and greeting and checking-in guests
• Reconciliation of guest accounts
• Maintain a work environment of cleanliness and organization.
• Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.
• Responsible for: providing, maintaining and promoting hospitality at the highest level at all times
• Welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
• As part of this job, this individual is required to demonstrate good computer skills, accurately handle cash and charges, and stand for long periods of time.

Qualifications and Experience:

• Diploma, Associate and Bachelor’s Degree a plus
• Two (2) to three (3) years’ experience in a similar role
• Experience using Property Management Software (Opera, Room Master, etc.) 

Email applications to: hr@geejam.com