This person will pro-actively anticipate the needs of the guests so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each guest, and reminding the guest of scheduled events and appointments. Your function is to provide the guest with an experience that will always be remembered and with the highest level of responsiveness.
Duties include, but are not limited to:
- Ability to multi-task: telephones, computers and guests that are in front of you.
- Quick thinking, ability to give clear, concise directions , refer/recommend activities and services as well as information on the local area and all of its many facets.
- Provide personal services of the highest level that may include, but not limited, to restaurant reservations, bespoke recreational requests, floral orders, excursions, etc.
- Project an approachable and professional image in personal appearance, manner, and demeanor.
- Be knowledgeable of all in-house and arriving guests
- Assist in taking reservations, tours, and greeting and checking-in guests
- Reconciliation of guest accounts
- Maintain a work environment of cleanliness and organization.
- Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.
- Responsible for: providing, maintaining and promoting hospitality at the highest level at all times
- Welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
- As part of this job, this individual is required to demonstrate good computer skills, accurately handle cash and charges, and stand for long periods of time.
Qualifications and Experience:
- Diploma, Associate and Bachelor’s Degree a plus
- Two (2) to three (3) years’ experience in a similar role
- Experience using Property Management Software (Opera, Room Master, etc.)
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