Secrets Resorts Jobs: Managerial positions! (Montego Bay, Jamaica)

We are looking for dynamic individuals with a passion for service and a desire for growth, who possess the aptitude and attitudes which will allow them to excel in the following positions:

Food and Beverage Manager 

This individual would be responsible for ensuring that Food and Beverage outlets function efficiently and effectively, delivering first-class service to guests.  In addition to a proven track record in a similar capacity, the Food and Beverage Manager must possess excellent interpersonal skills and the ability to lead, coach, train and motivate employees. Candidate must have at least a degree in Business Administration, Hotel and Restaurant Management, or related major; five (5) years experience in a 4/5-star hotel in a similar capacity.

Housekeeping Manager 

This astute professional would be responsible for overseeing and directing the activities of the Housekeeping department. S/he must operate strategically to ensure proper budget and inventory control and in planning and organizing work assignments to achieve cleanliness and a high level of guest satisfaction. The candidate must possess a degree in Business Administration, Hotel and Tourism Management, or related major; five (5) years experience in a 4/5-star hotel in a similar capacity.

We are also interested in designing suitable individuals to fill mission-critical, non-management roles. 

• Group Sales Auditor
• Human Resources Coordinator 
• Concierge Agent
• Housekeeping Coordinators
• Entertainment Coordinators
• Cooks I, II, III

If you feel you are the best candidate for any of these positions, please tell us why in your application letter which should be accompanied by your résumé.

Application letters and résumés should be sent to: jobs.sesmb@secretsresorts.com

A copy of applications for the management positions should also be sent to workpermit@mot.gov.jm by November 18, 2019.

We appreciate all expressions of interest, however, only shortlisted applicants will be contacted.

Agent, Airport Operations (Montego Bay, Jamaica) - American Airlines

Location: Montego Bay, Jamaica
Requisition ID: 34366

Intro
Are you ready to explore a world of possibilities, both at work and during your time off?

Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What you'll do

• In charge of security screening and passenger service procedures at check-in and in the gate area
• Provides assistance to passengers as requested or required
• Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
• Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
• Able to lift and carry bags and boxes weighing up to 70 lbs
• Ability to stand for prolonged periods of time

All you'll need for success
Minimum Qualifications- Education and Prior Job Experience

• High school diploma
• Must have working knowledge of sabre
• Ability to work a variety of shifts, according to operational needs
• Willing to work weekends and shifts
• Excellent customer service, communication, and organizational skills
• Excellent personal grooming established by company standards
• Proactive team player
• Must have the ability to work under pressure
• Must be able to read, write, fluently speak and understand English and the native language

Feel Free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

ALL APPLICANTS MUST HAVE LEGAL RIGHT TO LIVE AND WORK IN JAMAICA AT TIME OF APPLYING.
Requisition ID: 34366
Job Segment: Operations

APPLY ONLIN

Executive Assistant (Media Industry) - Cayman Islands

About the opportunity

US$54,000 - $83,000

Who will I be working for?

You will be working with an established media firm, bringing your own excellent, can-do attitude to an already enigmatic team.

Who will be working with me?

You will assist the executive media team in streamlining strategic initiatives, overseeing project management, and supporting the executive media team in communicating objectives between departments and the media team as a whole.

How will I make a difference?

As executive assistant, you will drive teams forward, while also acting as the glue to ease communications and unite the media team as a whole. You will support the publisher in the strategy, operations, culture and growth plan of the business through functions including an array of administrative tasks from coordinating calendars to managing staff morale and collaborating with external HR support.

What do I need?

Do you possess a demonstrated passion for journalism, writing, media, and great storytelling? This is an incredible opportunity for a natural born organizer to bring stability, productivity and ingenuity to the business. If you have a background in media, previous executive support and are a skilled project manager who loves to see things through to completion, we want to hear from you!

To apply for this position please send the most up-to-date version of your resume to info@nova.ky and reference this position!

Contact: Louise Reed, Recruitment Department Manager, +1 345 623 1029

Tweet

Receptionist (Cayman Islands)

About the opportunity

Who will I be working for?

You will join a well-known law firm here in Cayman, gaining incredible industry experience and exposure that will set you up for a lucrative career. This firm acts on behalf of many of the world’s largest corporations, banks, insurance companies, asset management groups and HNW families and individuals.

Who will be working with me?

This is a challenging and dynamic role where you will provide administrative support to the entire firm and ensure clients are dealt with in a timely and professional manner

How will I make a difference?

In this role, you will be responsible for providing assistance with the on-boarding of new staff members, answering all incoming calls and taking messages as necessary. The primary responsibilities will include preparation of board rooms, managing company-wide meeting schedules and ensuring the seamless flow of client experience.

What do I need?

To be considered for this exciting position you must have at least two years’ experience working in the legal or financial services industry, ideally working on the front line in an administrative or reception role. This post requires a high level of attention to detail, professionalism, and excellent oral and written communications skills, with strong phone etiquette.

To be considered for this position, please send your most up-to-date resume to info@nova.ky and reference this ad. 

Contact: Emily Murphy +1 345 623 1029

Tweet

Assistant Food & Beverage Director (St. George, St. Kitts & Nevis) - Park Hyatt St. Kitts

Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Assistant Director of Food and Beverage is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Lounges and any other Food or Beverage related areas operated by Hyatt.

Duties include:

• Responsible for short and long term planning and the management of the Food and Beverage operations in the front and back of the house
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
• Implement and maintain F and B sales/marketing programs
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
• Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Exercise quality control for both food and beverage
• Maintaining Hyatt standards of service and ensure their implementation
• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Staff
• Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
You're more than welcome.

Qualifications

• 4 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear and concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience implementing new F and B concepts

Guest Service Representative (British Colonial Hilton Nassau) - Nassau, Bahamas

Description
A Guest Service Representative provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Representative, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

A Guest Service Representative truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Requirements
Guest Service Representative serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in cash handling
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Administrative Assistant (Port of Spain, Trinidad) - Santa Rosa West Limited (SRWL)

Deadline: October 17, 2019

Santa Rosa West Limited (SRWL)

Job Description:

Santa Rosa West Limited (SRWL) seeks the services of an energetic, dedicated, committed and customer focused individual. The successful candidate will be responsible for providing administrative support to the organization.

Essential duties include, but not limited to:

• Acts as company contact for all community relations enquires from residents.
• Maintain contact databases for all homeowners/landowners.
• Provide support for all community social activities.
• Update company website/social media communication as required.
• Issue communications bulletin to all homeowners/landowners.
• Update access control permissions in relations to arrears status.
• Assist Accountant with basic accounting tasks.
• Schedule meetings and prepare minutes.
• Provide administrative support to the board of directors.
• Liaise with external vendors/contractors as required.

Core Competencies:

• Excellent Communication (Verbal and Written), attention to detail, results-oriented, ability to multi-task, customer focused, high degree of confidentiality and adaptability, team player.
• Required Education and Work 

Experience:

• A minimum of 5 years working experience in a similar capacity.
• Five (5) Ordinary Level passes including Mathematics and English.
• Working knowledge of Microsoft Office, Office 365 Cloud services.
• Knowledge of Zendesk Service Desk and Xero Accounting software would be an asset.

Unsuitable applications will not be acknowledged.

Office Administrator (Cayman Islands)

Office Administrator earns
US$40,000 - $50,000 plus benefits

About the opportunity

Who will I be working for?

Our client is a leading financial services firm specializing in financial advice and fiduciary services; they are an established, professional, results-driven team, committed to their clients and staff.

Who will be working with me?

You will be joining a well-established team of professionals here in Cayman, as well as a larger global team with offices in many of the world’s leading offshore financial centres. This is a fantastic opportunity to really grow within the industry by getting key exposure with stakeholders, partners and clients alike.

How will I make a difference?

You’ll be the go-to person for office needs, supporting the management team in ensuring the office runs smoothly and efficiently. As the lead Office Assistant, you will support every aspect of the office and focus on enabling employee productivity and happiness.


What do I need?

You must have a passion for supporting others, possess an innate sense of urgency, and care deeply about fostering an inclusive work environment where all employees can be successful. If operational excellence and providing outstanding internal customer service is second nature to you, then we want to hear from you!

Does this unique opportunity sound like the dream job you’ve been waiting for?

If so, please send your resume and cover letter directly to info@nova.ky and one of our dedicated consultants will get back to you to discuss further.

Contact: Rosie Ryan at +1 (345) 949-1345.

Social Media Coordinator (Kingston, Jamaica) - Office of Utilities Regulation

The Office of Utilities Regulation (OUR) invites applications from suitably qualified individuals to fill the following contract position of:

Social Media Coordinator 

Core Functions:

• Conceptualise and develop an annual social media strategy and programme for the OUR, which should include S. M. A. R. T. communication deliverables 
• Coordinate,  implement and maintain the organization's presence across various new media platforms including but limited to: Facebook,  Instagram, Twitter, LinkedIn
• Use these social media tools to support the delivery of the O. U. R's various public education  campaigns and consumer awareness activities designed to enhance stakeholder confidence in the OUR 
• develop strategies to identify and create consumer conversations around matters related to the OUR's mandate; engage followers and channel contacts to the Consumer Affairs Unit; and
• Use Adobe InDesign or other graphics software to design and create innovative and captivating content for OUR's social media platforms that will connect with consumers and other stakeholders, as well as fulfil the graphics needs of the Department and other internal stakeholders 

Required Qualifications, Experience and Critical Competencies:

• An undergraduate degree in Marketing, Mass Communication, Integrated Marketing Communication, or other related disciplines from a recognized tertiary institution 
• Proven knowledge, experience and certification in Graphic Design and the use of software including Adobe InDesign,  Adobe Audition, CorelDRAW Office Suite, etc
• A minimum of at least five (5) years experience performing similar functions preferably at a supervisory level; and
• Experience working in a utility or regulatory environment would be a distinct advantage 

Applications should be submitted no later than September 20, 2019 to:

Director, Administration and Human Resource 

Office of Utilities Regulation 

3rd Floor, PCJ Resource Centre

36 Trafalgar Road, Kingston 10,

Jamaica 

Email: employment@our.org.jm

Only shortlisted applicants will be contacted. 

Chef (Abaco, Bahamas) - Bluff House Beach Resort & Marina

Bluff House Beach Resort and Marina is accepting resumes for the position of Chef.  Bluff House is a boutique resort located on the island of Green Turtle Cay, Abaco, The Bahamas.  Bluff House’s 12 tropical acres span across the width of Green Turtle from the Sea of Abaco to White Sound consisting of a waterfront bar and restaurant, beach bar and grill overlooking our white sand beach, full-service marina, gift shop, and eight luxury, waterfront hotel suites.

Bluff House has been honored with TripAdvisor’s Certificate of Excellence five years in a row.

This is a working Chef position, managing and overseeing the line during breakfast, lunch and dinner services and special events at the Ballyhoo Bar and Grill and the Tranquil Turtle Beach Bar.

3 – 5 years previous experience as a Chef is preferred. Prior experience as a Chef in the Bahamas is a plus. Your primary duty is the continued efficiency of the kitchen and production of consistent, quality food.

Please visit our website at www.bluffhouse.com to learn more about us.


Requirements:

• Determine production schedules and staff requirements necessary to ensure timely delivery of services.
• Supervise/coordinate all culinary activities: Oversee all areas of food production; select and develop recipes; excellent working knowledge of food cost control; oversee requisitions for food purchases and supplies.
• Supervise kitchen personnel.  Be responsible for hiring, training and disciplining the kitchen staff.
• Accurate and timely monthly inventory counts.
• Standardize production recipes to ensure consistent quality.
• Establish presentation techniques and quality standards.
• Plan menus, price menus, and review with the General Manager.
• Ensure proper equipment operation/maintenance.
• Plan and oversee special catering events at Ballyhoo Bar & Restaurant and the Tranquil Turtle Beach Bar.
• Ensure proper safety and sanitation in the kitchen.

Salary requirements are negotiable depending on experience

Reports To:  General Manager

How to Apply
Please send your resume to jan@bluffhouse.com