Concierge Agent (Port Antonio, Portland, Jamaica) - Geejam Hotel & Villas

The ideal candidate will possess a positive attitude, collaborative leadership style and be focused on delivering exceptional customer service. You’re a problem solver who takes can take both direction and initiative and just gets it done.

This person will pro-actively anticipate the needs of the guests so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each guest, and reminding the guest of scheduled events and appointments. Your function is to provide the guest with an experience that will always be remembered and with the highest level of responsiveness.

Duties include, but are not limited to:

• Ability to multi-task: telephones, computers and guests that are in front of you.
• Quick thinking, ability to give clear, concise directions , refer/recommend activities and services as well as information on the local area and all of its many facets.
• Provide personal services of the highest level that may include, but not limited, to restaurant reservations, bespoke recreational requests, floral orders, excursions, etc.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Be knowledgeable of all in-house and arriving guests
• Assist in taking reservations, tours, and greeting and checking-in guests
• Reconciliation of guest accounts
• Maintain a work environment of cleanliness and organization.
• Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.
• Responsible for: providing, maintaining and promoting hospitality at the highest level at all times
• Welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
• As part of this job, this individual is required to demonstrate good computer skills, accurately handle cash and charges, and stand for long periods of time.

Qualifications and Experience:

• Diploma, Associate and Bachelor’s Degree a plus
• Two (2) to three (3) years’ experience in a similar role
• Experience using Property Management Software (Opera, Room Master, etc.) 

Email applications to: hr@geejam.com

Stewards & Storeroom Clerks (Montego Bay, Jamaica) - The Tryall Club

Stewards and Storeroom Clerks

JOB SUMMARY:

To ensure that optimum stock levels are maintained, that all goods, perishable and non-perishable items are stored under ideal conditions and that maximum security applies at all times, particularly when receiving or issuing goods.

REQUIREMENTS/QUALIFICATIONS:

• Five (5) CXC subjects
• Minimum of two (2) years of experience in related field.
• Good Oral and Written Communication Skills
• Valid Food Handlers Permit.
• Have excellent interpersonal and customer service skills.
• Must have strong time management and organizational skills.
• Good physical condition in order to lift, carry, set down heavy objects also frequent standing, bending and stooping will be required.

Please apply to:

The Human Resources Director

Human Resource Department

The Tryall Club

P.O. Box 1206

Montego Bay

Fax: 956-5820

Email: jobs@tryallclub.com 

Please indicate the desired position in the subject line of your email along with your name.

We appreciate your interest in this advertisement; unfortunately only short-listed candidates will be contacted.

Front Office, Cook, etc (Negril, Westmoreland, Jamaica) - Tensing Pen Hotel

 

Tensing Pen Hotel, an intimate boutique hotel in west end Negril, is looking for great team players to join its family.

We're hiring:

• Hotel Front Office Agent (with experience)
• Senior Cook
• Events Coordinator

Requirements:

• Previous experience is an asset
• References requested

Apply now!

Send cover letters and resumes to: info@tensingpen.com

Laundry Attendants, Banquet Supervisors, etc (Ocho Rios, Negril & Montego Bay, Jamaica) - Tai Flora Luxe

 

We're hiring in Montego Bay, Ocho Rios and Negril: 

• Banquet Supervisors
• Set up/Tent Attendants 
• Laundry Attendants

Applicants must present their resume, valid identification, NIS and TRN

If successful, a clean police record will be required

Candidates must be professionally attired and groomed accordingly to attend the interview session.

 

Walk-in interviews will be conducted on Thursday, December 7, 2023 from 9:00 am to 12:00 noon at Freeport, Montego Bay. You may send your resume to hr@taiflora.com. Please indicate in the subject heading which position you are applying for.

Cooks 1, 2, 3 (Hanover, Jamaica) - Grand Palladium Hotels & Resorts

Food & Beverage Vacancies

We're hiring!!!

COOKS (1, 2, 3)

Vacancies: Temporary and full-time positions available*

We offer competitive rates and benefits*

Staff Transportation available*

Apply Now!

Email: talent.jamaica@palladiumhotelgroup.com

Telephone: (876) 551-8133

Candidates are required to have a valid ID, NIS, TRN, food handler's permit and resume.

Please place the position applied for in the subject of the email.

Servers, etc - Kingston, Jamaica - Usain Bolt's Tracks & Records

 Are you passionate about delivering top-notch service and being part of a dynamic team? Usain Bolt’s Tracks and Records is currently seeking dedicated and enthusiastic individuals to join our team. If you have a passion for hospitality and a commitment to excellence, we want to hear from you.

Restaurant Staff:

• Runners
• Servers
• Hostess

Location: Kingston
Application Deadline: December 5, 2023

Qualifications:

• Previous experience in hospitality is preferred.
• Strong attention to detail and organizational skills.
• Ability to work well in a team and communicate effectively.
• Excellent problem-solving skills.

If you are a dedicated, hardworking, and passionate individual looking to join a dynamic team, we encourage you to apply for one of these exciting positions at Usain Bolt’s Tracks and Records.

To apply, please submit your resume and a cover letter highlighting your relevant experience by stated deadline. Be sure to specify the position you are applying for in the subject line of your email or application.

We look forward to welcoming new members to our team and delivering exceptional service together.

Join us in our commitment to providing outstanding hospitality and service!

Send resumes and cover letters to: jobskingston@tracksandrecords.com 

Waiter/Waitress (Bridgetown, St. James, Barbados) - Apes Hill Barbados (Golf Resort)

 

The Waiter will be required to provide guests with an excellent dining experience.

The successful candidate will be required to:

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Present menus to guests.
• Serve food and drinks to guests and serve specialty dishes as required.
• Answer questions about menu items and make recommendations.
• Clear tables after guests have finished dining and prepare for next guests.
• Work shifts, weekends and public holidays.

The preferred candidate should possess:

• Four (4) CXC or GCE “O” level subjects, including Food and Nutrition, English Language and Mathematics.
• A minimum of two (2) years’ experience in a similar position.
• Sound knowledge of food safety management.
• Excellent customer service, time management and interpersonal skills.
• Basic knowledge of Point of Sales (POS) systems.
• A valid Food Handlers' Certificate.
• A valid Police Certificate of Character.

Please forward your Cover Letter, and your Curriculum Vitae on or before Friday, 1st December 2023 jobs@apeshill.com.

Please note that at this time we are only taking applicants residing in Barbados.

Assistant Front Office Manager (Hanover, Jamaica) - Grand Palladium Resorts

 

The primary goal of the Assistant Front Office Manager is to assist in ensuring the smooth operation of the department in regards to supervising the department personnel, staffing, training, report preparation, reservation management and resolving customer complaints while providing excellent customer service.

Summary of Duties & Responsibilities:

• Assists in interviewing, hiring, orientation and training new front office staff and newly promoted staff.
• Assists in organizing the staff scheduling for the department
• Supervise the fulfillment of all functions of the Reception Desk according to company standards
• Prepares staff adjustments for payroll
• Generate front office reports as required/ assigned
• Assist in the training of front desk staff
• Conduct/ participate in departmental staff meetings
• Conduct inspections on hotel accommodations
• Implement and maintain quality control measures
• To coordinate the daily fulfillment of rooms with the Executive Housekeeper, according to the priorities of the operation
• To ensure and control rooms blocked for preventative maintenance or special repairs, hospitality use and room changes.
• Liase with other departments as it relates to ensuring exceptional guest experience
• Address guest complaints and follow up on corrective measures taken
• To provide information as required to guests relating to facilities and services offered at the resort- promotions, rates, room upgrades and day passes
• To ensure that all clients are issued with the correct arm band as an indication of them being authorized house guests
• To ensure that all check in procedure is carried out according to established standards
• To control and supervise the end of shifts of cashiers at the reception desk
• To check and follow up on no shows and over bookings while ensuring rooms are assigned in family trips, groups and special requests
• Conduct evaluations and disciplinary actions as deemed necessary
• Perform other duties as assigned

COMPETENCIES

• Good management skills
• Excellent interpersonal skills
• Excellent communication skills both verbally and in writing
• Ability to work in a fast-pace, high energy and demanding work environment
• Ability to work under pressure
• Good knowledge of the hotel operations or ability to learn quickly
• Team player with an ability to motivate team members
• Dedicated, hard-working, self – motivated and solution oriented
• Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task and use initiative.
• Ability to work flexible hours and multitask
• Practice safety standards at all times

QUALIFICATIONS & EXPERIENCE

• A Bachelors Degree in Hospitality and Tourism Management
• Training in management and/ supervisory skills
• At least two (2) years’ experience as a Front Office Assistant Manager within a large hotel.

BENEFITS

• Competitive Compensation Package
• Health & Life Insurance
• Pension Plan

Persons are encouraged to submit their applications by Sunday, November 26, 2023 to: talent.jamaica@palladiumhotelgroup.com

We thank all applicants for their interest but only shortlisted candidates who meet the requirements will be contacted.

Telephone Operator (Montego Bay, Jamaica) - The Tryall Club

Join Our Team!

Telephone Operator Vacancy (Seasonal)

Are you a communication enthusiast with a passion for hospitality?

We are seeking a dynamic Telephone Operator to join our thriving team!

Responsibilities:

• Answer and direct incoming calls with a warm and professional demeanor.
• Assist guests with inquiries, reservations, and requests.
• Maintain accurate records of guest interactions and transactions.
• Coordinate with other departments to ensure seamless guest experiences.
• Uphold high standards of customer service and hospitality.

Requirements:

• Must have strong administrative skills.
• Must have a minimum of 2 years experience in hospitality / relevant field.

All Applicants must provide two references and a valid police record.

Deadline: November 25, 2023.

Please apply to:

The Human Resources Director

Human Resource Department

The Tryall Club

P.O. Box 1206

Montego Bay

Fax: 956-5820

Email: jobs@tryallclub.com 

Please indicate the desired position in the subject line of your email along with your name.

We appreciate your interest in this advertisement; unfortunately only short-listed candidates will be contacted.

 

Reservations Agent (Green Island, Hanover, Jamaica) - Princess Hotels & Resorts

 Job Summary

The successful candidate will be responsible for providing excellent customer service to our guests, ensuring all reservations are handled efficiently and accurately.

Duties and Responsibilities:

• Respond to customer inquiries via telephone, email, and in-person regarding reservations and booking requests.
• Process customer reservations and bookings in the reservations system.
• Monitor and update customer information in the reservations system.
• Ensure all customer requests are met in a timely and courteous manner.
• Assist with the preparation of reports and other administrative duties as required.
• Provide assistance with other customer service related duties as needed.
• Ensure all policies and procedures are adhered to.

Minimum Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or reservations role.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office.
• Knowledge of reservation systems is an asset.
• Ability to work flexible hours, including evenings and weekends.

APPLY TO PRINCESS HOTELS & RESORTS