Personal Banking Officer (Sav-La-Mar, Westmoreland, Jamaica) - SAGICOR BANK

Sagicor Bank Jamaica is looking for the ideal team member to join our Sav-La-Mar Branch team in the position of:
Personal Banking Officer (Sav-La-Mar) 

Key Duties and Responsibilities:

•  Develop relationships with current and potential customers to secure new business and participate in promotional campaigns with a view to achieving assigned sales targets.
• Facilitate the application process by interfacing with customer in taking completed Loan applications and ensuring that proper due diligence is observed and all security checks are completed
• Prepare and present credit approval requests to the credit department
• Develop relationships with providers of debt and equity with a view to matching these with client needs
• Work with the branch and credit teams in the achievement of growth targets and the achievement of the Bank’s Business and Strategic Plan related to retail sales
• Monitor payment on client’s accounts to ensure compliance with agreed terms
• Accurately post transactions to the general ledger and customer accounts.
• Ensure collection of all fees and charges on deposit accounts and transactions as per the banks’ guidelines
• Initiate relevant documentation for opening accounts in accordance with the company’s guidelines and perform all customer verifications as appropriate for each product
• Process requests and issuance of cheque books to clients
• Process stop payments, address update and additions and other actions on accounts
• Represent the bank at various community functions to further enhance its image and develop additional business
• Assist in new product and service development
• Assist in conducting surveys of competitors and recommend appropriate competitive strategies
• Prepare and submit new business reports on a timely basis

 Qualifications/ Specialized Skills/ Competencies

•  A minimum of a Bachelor’s Degree in an area such as Finance, Management Studies, Accounting, or Economics, or equivalent qualifications, from a recognized tertiary institution
• At least two (2) years working in the area of credit or security in a financial institution
• Knowledge and training in Credit and Security is an asset
• Knowledge of banking credit policies and procedures
• Proficiency in the use of personal computing productivity applications, particularly the Microsoft Office Suite
• Effective Communication skills

 Interested persons are invited to submit their applications via Sagicor Success by Friday, November 30, 2018

CLICK TO APPLY ONLINE search for Personal Banking Officer (Sav-La-Mar)


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Customer Service Representatives (George Town, Cayman Islands) - Advance Automotive Ltd.

Advance Automotive, the authorized General Motors Chevrolet dealership in the Cayman Islands, is recruiting for the position of: CUSTOMER SERVICE REPRESENTATIVE.

Professional experience required:

• Serves as a liaison between the dealershop and its customers with good negotiation skills and the ability to persuade customers
• Experience in dealing with customers' complaints and increasing customer satisfactionb and loyalty
• Knowledge of developing and monitoring a dealership's Customer Satisfaction Index (CSI)
• Minimum of seven (7) years customer service experience
• Knowledge of the automobile industry preferred

Compensation: Base salary CI $2,000 - $3,000 per month

Benefits: Health and Pension, paid Vacation

If you want to be a part pf a growing organization, this could be your next long-term role. Please email your resumes to:  manager@advancechevrolet.com

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Customer Service Rep. (Kingston, Jamaica)

Upwardly moving medical centre is seeking a highly motivated customer service representative.

Requirements:

• Computer literate 
• Cashier skills and experience would be an asset
• Minimum of five (5) CXC subjects (English and Mathematics) or university degree

If you have the ability to take over this critical position, send in your resume to 5starservicejamaica@gmail.com

Please include a separate write up (cover letter) describing thge most significant impact you've had in your current job or previous job.

We realize that a compensation package needs to be very aggressive in order to continue to build our team of winners.



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Customer Service Reps (Kingston, Jamaica)

New hardware needs Customer Service Representatives

• Electrical and hardware knowledge would be an asset

Apply by sending applications to: newhardware01@gmail.com


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Administrative Clerks, Customer Service Agents, etc (Kingston, Ocho Rios, etc) Jamaica

A leading financial company with branches island-wide invites applications from Kingston, Ocho Rios and Savanna-La-Mar for the following positions:

• Accountant
• Manager
• Customer Service Agent
• Administrative Clerk

Ideally, the Accountant should have:

• A minimum ACCA level 2
• Experience withMicrosoft Great Plains preferred

Managers should have:

• A Bachelor's degree
• Minimum of two (2) years experience in a similar capacity or financial institution

Customer Service Agents and Admin Clerks should have:

• Secondary education with at least three (3) CXC subjects including English Language, Mathematic or Principles of Accounts
• A minimum of two (2) years experience

Special Requirements:

• Excellent oral and written communication skills
• Ability to work on own initiative
• Highly developed organizational and planning skills
• Excellent interpersonal skills with the ability to work with persons at all levels and of varying personalities

Interested persons who meet the specified requirements are invited to submit applications no later than October 31, 2018. In the subject line of email pleaseput position and location for which you are applying.

Click to send application to Employer

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Customer Service Supervisor (Kingston, Jamaica)

A dynamic organization seeks to fill the position of a Customer Service Supervisor who possesses the following qualifications:

• Certificate(s) in customer service
• Minimum of five (5) CXCs
• Minimum of three (3) years experience in supervisory or similar position
• Excellent written and oral communication skills
• Must be 25 years or older
• Able to work on shifts, holidays and weekends (when assigned
• Applicants are invited from Kingston and St. Catherine.

Please send resumes to: pdzrecruitment@gmail.com before Monday, October 29, 2018.

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Store Clerk (Kingston, Jamaica) - Fashion Geenie

NOW HIRING!

WE ARE NOW HIRING A STORE CLERK

REQUIREMENTS:

• Must be social media savvy: Instagram, Facebook and Snapchat
• Possess good customer service skills; polite, friendly
• Must be willing to work long hours
• CXC passes in Mathematics and English
• Applicants must reside in Kingston

How to apply:

Send a copy of your resumes along wioth a full body picture, your Instagram and Facebook userename to: fashiongeenie@gmail.com

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Customer Service Reps, Admin Clerk (Kingston, Jamaica)

Insurance broker seeks suitable individual for the following positions:

Two (2) Customer Service Reps/Underwriters

One (1) Permanent and one (1) Temporary for approximately 4 months 

- Kingston

The successful candidate will be required to participate in the daily operations of the branch and customer service activities in compliance with established policies and procedures. The candidate should possess the following:

Minimum Qualifications:

• Five (5) CXC/CSEC subjects including Mathematics and English
• Certification in motor vehicle and property insurance
• Certificate /diploma in insurance would be an asset
• Minimum of one (1) year experience in a similar capacity
• Must be suitable to be licensed as a Sales Representative

Skills:

• Sound knowledge of insurance priciples and practices
• Excellent interpersonal skills
• Excellent written and oral communication skills
• Good time management 
• Highly motivated and results oriented
• Ability to work in a dynamic environment and multi-task
• Ability to deal with the public courteously, effectively, respectfully 
• Understands that the customer is our business

Required competence:

• Competence in keyboard dexterity; computer applications and spreadsheets
• Ability to direct completion of activities within established dfeadlines
• Good judgement and decision making abilities

Admin Clerk

Temporary - 4 months

Kingston

Minimum Qualifications:

• Five (5) CXC/CSEC subjects including Mathematics and English
• Associate degree/diploma/professional qualifications in Business Administration or related field
• Minimum of two (2) years related experience 

Skills:

• Proficient in Microsoft Office Suite
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Ability to work in a dynamic environment and multi-task
• Ability to work under pressure efficiently 
• Ability to work at maximum effort
• Ability to meet output standards/quality standards
• Ability to accept responsibility and discretion
• Willing to work beyond usual hours, if necessary
• Able to get the job done/to get results
• Understands how to work smarter

Required Competencies:

• Competence in keyboard dexterity; computer applications and spreadsheets
• Ability to direct completion of activities within established deadlines
• Good judgement and decision making abilities
• Cost benefit assessment as a basis for capital/recurrent expenditure

Applications ahould be submitted no later than Friday, October 26, 2018

Only shortlisted candidates will be contacted.

Click to send application to Employer

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Job Fair in Kingston, Jamaica: Sutherland Global Services

Job fair in Kingston by Sutherland Global Services on October 22, 2018.

Please join us on Monday, October 22, 2018 from 9:00 am to 2:00 pm at the Knutsford Court Hotel, Blue Mountain Suite, 16 Chelsea Avenue, Kingston 5.

Requirements:

• Must be 18 years or older and have a valid government issued ID, NIS and TRN.
• Must have a minimum of four (4) CXC subjects inclusive of English Language
• Strong written and verbal communication skills
• Prior customer service experience is an advantage
• Flexibility to work any shift given up to 40 hours per week, including weekends and public holidays

Interested applicants should kindly complete your application prior to attending job fair at: bit.ly/sutherland-kingston

You must possess a valid Jamaican photo ID (passport, driver's license, National ID), TRN, NIS, passport sized photo, proof of qualifications and a hardcopy of your resume.




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Customer Service Representative (Ocho Rios, etc, Jamaica)

Applications are invited from suitably qualified candidates for the position of Customer Service Representative in the following locations:

• Brown's Town
• Ocho Rios
• Santa Cruz 
• Savanna-La-Mar

This career position entails doing various administrative tasks including but not limited to, answering phone calls, distributing mail, signing for packages, answering product and service questions, fulfilling customer needs to ensure customer satisfaction among other tasks. Ideal candidates will possess the minimum qualifications outlined below:

• Diploma or Associates degree in Business Administration from a recognised institution
• Minimum of five (5) CXC/GCE O' level subjects including English and a numeric subject
• Two (2) years related working experience
• Enthusiasm, high energy and passion for sales and marketing
• Excellent oral and written communication skills
• Working knowledge of Microsoft Office tools
• Ability to work on own initiative
• Professional values and attitudes suitable for a financial institution
• Assertive and persevering attitudes

Send application and resume no later than October 26, 2018. Only shortlisted applicants will be contacted.

Click to send application to Employer

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Customer Service Advocate (Montego Bay, Jamaica) - Advanced Call Centre Technologies LLC

Advanced Call Center Technologies is seeking Customer Service Advocates to join their team. Do you love helping others? If so, apply now for an instant interview.

They offer Customer Service Advocates:

• PAID TRAINING! You can be successful even without experience
• Opportunities to advance within
• Hourly, overtime, and tremendous bonus opportunities
• Flexible full time schedules
• Fantastic Supervisors and a Positive environment
• Paid time off and paid holidays

Position Summary:

Customer Service Advocates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service. 

Essential Duties and Responsibilities:

• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
• Multi tasks to document while speaking with the consumer.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients' specific quality standards.
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Is consistently at work and on time
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Other duties as requested by management

Qualifications:

• Education: CXC or Heart Trust
• Must be able to successfully pass criminal background check
• Data entry and basic computer skills

Please email your cover letter and resume to: careerwisechoicejobs@gmail.com with "Customer Service Advocate - Your name" in the email subject line, state in relation to the vacancy advertised the qualifications/skills and experience you possess that would make you the right fit for the position.

Customer Service Rep (Kingston, Jamaica)

Customer Service Representative needed:

The ideal candidate must have:

• Strong communication skills both written and oral
• Strong customer service background
• Have experience in building customer relationships
• The ability to work both on your own initiative and as a team player
• Strong sales and negotiation skills
• Be computer literate and able to generate reports

Experience:

• Minimum of three (3) years experience in a similar capacity with a high levelof achievement
• Ability and flexibility to travel island-wide
• Technical knowledge of industrial retail would be an asset (Diploma/certificate level)
• Sound business judgement

Click to send application to Employer

Customer Service Representative (Kingston, Jamaica)

Customer Service Rep required in Kingston.
Minimum Requirements:

• Experience in autoparts industry (minimum 6 months)
• CXC passes in Mathematics and English
• Must be computer literate
• Possess excellent oral communication skills

Click to send application to Employer

Customer Service Representatives (Kingston, Jamaica) - Itelbpo

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in St. James and surrounding areas.

Joining the itel family, you will experience ....

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

CLICK TO APPLY ONLINE

Customer Service Representatives (Montego Bay, Jamaica) - Itelbpo

We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in St. James and surrounding areas.

Joining the itel family, you will experience ....

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

CLICK TO APPLY ONLINE

Customer Service Associate - Chat and Email (Kingston, Jamaica) - Sutherland Global Services

Job ID / Title: Customer Service Associate - Chat and Email
Job Category: Customer Service Internet
City: Kingston
State: Kingston
Work Location: South Camp Road

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

At Sutherland you will get:

• Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
• The chance to work with people who will become your second family
• A workplace that’s never boring
• The opportunity to make someone’s day, every day
• Rewards and recognition as you blaze your own trail and ignite your career
• Customer Consultant in this role get to:
• Answering inbound calls to provide exceptional customer service to consumers
• Respond to inquiries about products and services, processing payments, or performing general account maintenance
• Up-selling customers to new products or services may be encouraged

Qualifications
Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

CLICK TO APPLY ONLINE

Customer Service Representative (Kingston, Jamaica) - Advantage Communications

Job title: FLOW Customer Service Representative Q118

 THE ADVANTAGE

When you're an employee of Advantage Communications, you're home. Located at the Towers in downtown Kingston, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble and fun to work with, we'd very much like you to become a member of our FLOW team!

CAREER SUMMARY

A Technical Service Representative assists existing FLOW subscribers by helping them troubleshoot and resolve technical issues with their products and services within a contact center environment. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for tomorrow's leaders and will give you the tools and support you need to get there.

 HOW TO MAKE A DIFFERENCE

• Go the extra mile to delight our customers!
• The ability to meet and exceed set goals.
• Build sustainable relationships of trust through open and interactive communication.
• Accurately document and update records in required systems.
• Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.
• Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
• Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable.

 BENEFITS

• Paid time off
• FLOW service discounts
• Medical, dental and vision
• Performance pay incentives
• Career growth opportunities

 QUALIFICATIONS

• Applicants must be 18 years of age or older.
• Requires 5 subjects of CSEC exam certification, diploma or equivalent.
• 24-hour availability with the ability to work full-time hours.
• Excellent communication and presentation skills.
• Prior customer service or call center experience is preferred.

 COMPENSATION

• $309.00 per hour (Training and probationary period)
• $370.00 per hour (Post probationary period)

CLICK TO APPLY ONLINE

Customer Service Officer, etc. (Kingston, Jamaica)

Suitably qualified persons are being sought to fill the following positions in a leading Micro-finance company. Onlt short listed applicants will be contacted.

1. Branch Manager
2. Customer Service Officer

Position Requirements: Branch Manager

• Excellent marketdriven skills
• Must be results oriented with impeccable drive for success
• Bachelor's degree in Business Administration, Marketying, Banking and Finance or related field
• A working knowledge of QuickBooks would be an asset
• Excellent communication skills both oral and written 
• Possess a keen eye for detail
• Strong interpersonal and relationship building skills
• A reliable motor vehicle and/or valid driver's license

Position Requirements for Customer Service Officer

• Excellent communication skills, both oral and written
• Ability to work in a team environment
• Strong organizational and time management skills
• Diploma or equivalent in business related field

Applicants who possess the requisite competences may submit application and resume by Wednesday, October 10, 2018.

Click to send application to Employer

Teller / Customer Service Representative (Kingston & St. Catherine Region) - Jamaica

 Employer: Victoria Mutual Building Society

Job Type: Contract

Summary   

To provide support to the branch distribution network through the prompt and efficient processing of member transactions.

Details   
QUALIFICATION AND EXPERIENCE:

• Bachelor’s degree in Business Administration or equivalent from a recognized tertiary institution.
• At least two (2) years working experience preferably with a financial institution.

DUTIES AND RESPONSIBILITIES

• Process cash withdrawals from customer’s accounts up to allowable limit.
• Check withdrawals from customers’ accounts up to allowable limit.
• Cash cheques  up to allowable limit.
• Validate passbooks in respect of deposits and withdrawals.
• Monitor cash in hand during work day.  
• Receive customer’s requests, queries/enquiries and deal with them promptly.

KNOWLEDGE AND SKILLS:

• Ability to cope under stress and learn difficult concepts quickly.
• Ability to communicate effectively with persons at all levels.
• Knowledge of Teller Operations.
• Knowledge of Customer Service Operations

Application Deadline:   Monday, October 8, 2018.

CLICK TO APPLY ONLINE

Auto Parts Administrator (Kingston, Jamaica)

The Auto Parts Administrator is responsible for processing customers' orders for requested parts related to supplier orders, and other information in accordance with the customers' requests.

Essential duties and responsibilities:

• Interface with customers and other personnel in a professional and hospitable manner as it pertains to auto parts
• Process routine customer requests for quotations over the telephone, via email and other media and from the customer in person
• Provide follow-up to parts progress including orders to suppliers
• Receive goods from supliers
• Other assignments as designated by the Manager

Qualifications and experience:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

• One to two (1 - 2) years related experience in a parts desk and customer service role
• Parts Sales within an automotive environment preferred - spare parts, sales or related field experience
• Ability to learn and become proficient in using electronic motor vehicle catalogue
• Knowledge of Microsoft Offie applications (Word, Excel) with an intermediate level as a minimum

Other skills and abilities:

• Strong written, verbal, analytical and intersonal skills
• Ability to work in a team and/or solo 
• Ability to work on your own is a MUST

Education:

• High school education - English A and Mathematics/Principles of Accounts are mandatory

Please send cover letter and resume no later than September 28, 2018.

Click to send application to Employer