Customer Care Agent (Kingston, Jamaica) - Digicel

Location: Kingston, JM, WI

Company: Digicel

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit www.digicelgroup.com for more information.

Primary objective of the job:

• To respond to customers’ queries and complaints via the (phone, email and webchat) providing clear and accurate information regarding company services, billing and retention.

Main Duties and Responsibilities

• Resolve/Respond to customers queries:
• On products and services, billing, general package information etc.
• Taking ownership of customer service issues to ensure resolution to the company’s standards.
• Add value to each customers’ experience:
• Retain or re-establish relationships with customers by building rapport
• Maximizing of revenue generating opportunities through up-selling to existing customers
• Documentation of customer queries:
• Record each customer’s query or concern and the resolution or recommendation provided
• Adjustments:
• Activate/adjust accounts for customers on the subject service/credit extensions, reconnections, change of services, enabling/disabling subscriptions, upgrading/downgrading package etc.
• Assist the process for installation of new service.

Academic qualifications and experience required for job:

• Minimum 5 CSEC or GCE O’Levels general proficiency passes (Grade I, II, III) or CAPE (Grade I, II, III, IV, V) including English Language and Mathematics or a quantitative subject

Functional Skills:

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Strong problem solving skills

Working Condition:

• 24/7 shift environment with scheduled tours based on the needs of the Call Center inclusive of Extra Time

APPLY ONLINE

Customer Care Agent (Port of Spain, Trinidad) - Digicel

Location: Port of Spain, TT

Company: Digicel

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit www.digicelgroup.com for more information.

Job Title: Customer Care Agent

Location: Trinidad

Summary/Objective:

The Customer Care Agent  is responsible for analyzing and resolving customer queries in a timely and efficient manner (oral and written), working in teams to build cooperation and communication, and to ultimately achieve department objectives, and ensuring world class customer care.

He/She evaluates and makes recommendations that result in increased benefit for both customers and the organization and handles all queries, complaints and requests with minimum escalation and answers all inbound and outbound calls in a professional, courteous and efficient manner.

*Please note that the successful candidate will be required to work on a shift system.

The Company operates in an industry that works, and in which customers require support, twenty-four (24) hours per day, seven (7) days a week. Given the nature of the industry, you are required to work in accordance with the Company’s scheduled hour.

Main Duties and Responsibilities:

• Continuously seeks and capitalizes on opportunities to exceed the expectations of customers
• (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
• Resolves customer queries and provides alternatives: handset, products and services, billing, basic technical, general company information and mans corporate switchboard.
• Activations: activates all types of products and services e.g. corporate account, individual account, staff account, v/m, data, roaming, Home and Entertainment bundle or stand-alone packages etc.
• Liaise with Dealers: provides information regarding accounts – Mobile /Home and Entertainment.
• Adjustments on accounts on: recommendations, promise to pay and monetary adjustments/corrections, update account information
• Escalates problems in accordance with the query resolution procedure dictated by the Customer Care Centre.
• Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

Qualifications:

• Five (5) CXC passes inclusive of Mathematics and English or High School Diploma
• Experience in and with the mobile telecommunications sector would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills:

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Strong communication (oral and written) and interpersonal skills.
• Ability to relate to a diverse working environment.

APPLY ONLINE

Registration, Attendance and Truancy Officer (Cayman Islands) - Ministry of Education, Youth, Sports, Agriculture and Land

Ministry of Education, Youth, Sports, Agriculture and Land invites applications for the following post:

Registration, Attendance and Truancy Officer

 The post holder will be responsible for all aspects of registration, truancy and attendance management within an assigned Learning community. Interactions will involve DES staff, Ministry officials, Principals, Counselors, Teachers, student and parents as well as other stakeholders and partner agencies and groups which may be involved in issues related to truancy and attendance.

Main Duties and Responsibilities:

• Manage the school registration and transfer process for all pupils within and across Learning Communities ensuring the fair and consistent application of policies, processes and decisions to maximize efficiencies within the system while minimizing parent and pupil dissatisfaction.
• Partner with schools, parents and other relevant parties to investigate the reasons for student non-attendance and truancy and collaboratively develop intervention methods.
• Develop systems and processes that ensure regular monitoring and reporting of registration, attendance and truancy, are completed and meet the needs of the Ministry, Department, schools and other stake-holders.
• Attend SBST Meetings for the schools within the assigned learning community as required.
• Collaborate with schools to identify and implement interventions for at risk students.

Qualifications, Experience and Skills:

• A Bachelor’s degree in Education, Sociology, Psychology, Social Work or other relevant field is required.
• Three to five years’ successful experience teaching or in a related field desired.
• Experience of the CAPITA Student Information System (SIMS) or other student information system is preferred
• Outstanding levels of professionalism, including the ability to exercise good judgement, discretion, tact, and diplomacy.
• Confident public speaking abilities, with the ability to communicate effectively orally and in writing.
• Knowledge of the Cayman Islands Government school system is preferred
• Knowledge of the following Cayman Islands laws/regulations, Education law/regulations, Children’s law/regulations and Immigration law/regulations would be a distinct advantage.
• A pre-employment drug screen and a Police Records check are conditions of employment.

Please send your completed Government application form, resume and cover letter via e-mail to edu.recruitment@gov.ky

APPLICATION FORMS

• Form [PDF]
• Form [Word]
• Guidance Notes [PDF]

Application Deadline: 11:59pm Friday 5th June 2020

Benefits will be determined in accordance with the Public Service Management Law, Personnel Regulations, the Public Service Pensions Law and the CINICO Health Plan as may be amended from time to time. Pension and health benefits are non-contributory.

Maintenance Technician (Kingston, Jamaica) - National Housing Trust

The National Housing Trust seeks to identify a Maintenance Technician for its Property Management Department. The Maintenance Technician provides routine maintenance services to electrical, plumbing and telephone systems, and also assists in monitoring the work done by contractors.

Main Duties:

Duties specific to the position include:

• Conducting routine checks on air conditioning units, generators and water supply
• Ensuring that work done by external service providers conforms with regulations
• Undertaking minor repairs on office equipment and appliances
• Assisting with office refurbishing and providing electrical maintenance services
• Participating in disaster management activities, and 
• Maintaining records of materials, equipment used and work performed

Qualifications and Experience:

The successful candidate must have:

• Certificate in Electrical and Mechanical Installation/Maintenance from a recognized institution
• At least two (2) years working experience in building maintenance or construction 
• At least five (5) CSEC subjects including Mathematics and English Language

The following skills/competencies are required at above average levels:

• Customer service
• Planning and organizing
• Records Management
• Communication skills (oral and written)
• Problem solving and analytical skills
• Computer proficiency

Knowledge of:

• Jamaican building code
• Electrical circuits, fittings and appliances
• Mechanical engineering principles and practices
• Carpentry and plumbing

NB: This job requires the incumbent to work in excessive noise with possible exposure to dust and dirt.

If you have interest in the position, submit an application no later than Friday, April 3, 2020 to:

The Employment and Retention Coordinator

Human Capital Management Department

National Housing Trust

4 Park Boulevard,

Kingston 5.

Email: hrm@nht.gov.jm

Administrative Assistant (Kingston, Jamaica) - National Irrigation Commission Limited

Applications are invited from suitably qualified persons for the position of:

Administrative Assistant

Job Summary

Under the direct supervision of the Public Relations Specialist, the Administrative Assistant is responsible for providing general administrative support to the Public Relations Specialist and the Public Relations Unit. 

Key Responsibilities include:

• Produce Minutes of meetings as assigned
• Produce departmental and other reports as required
• Manage and maintain hard and soft copy files and records in accordance with established procedures
• Conduct administrative functions which includes booking and coordinating meetings and events, managing calendar schedules
• Liaise with internal and external stakeholders including government ministries/agencies and ensure adequate coordination and coverage of events
• Assist in the design and production of the Commission's Annual Report and educational/promotional materials (e.g. newsletters, banners, brochures, pamphlets)
• Assist in the preparation of speeches, messages and other communique
• Manage, update and monitor the Commission's website and social media platforms

Minimum Requirements:

• Current designation in Certified Administrative Professional (CAP); OR
• Diploma in Administrative Management level 4
• Certificate in Public Relations or Associate degree in Mass Communication or related field of study
• A minimum of three (3) years working experience in an administrative or public relations position
• Excellent command of the English Language and ability to communicate effectively both orally and in writing
• Proficiency in Microsoft Office Suite and other related applications
• Excellent interpersonal, customer service and team building skills
• High degree of integrity and flexibility
• Knowledge of public relations principles and practices
• Working knowledge of photography  graphic art techniques including design and layout is desirable
• Familiarity with the access to Information Act and relevant government regulations

How to apply:

Submit applications which must include a formal cover letters and detailed résumés no later than April 3, 2020 to:

The Manager, Human Resources and Industrial Relations

National Irrigation Commission Limited

P.O. Box 631,

Kingston 6.

Email:  hr@nicjamaica.com

Accounts Payable Officer (FMG/AT 3) - Kingston, Jamaica -

Job Purpose

The Accounts Payable Officer is responsible for the proper checking, posting and payments of all account payable in accordance with the Financial Administration and Audit (FAA) Act.

Key Responsibilities
Prepares payments for National Insurance Fund (NIF) and its subsidiary companies;
Verifies supporting documents accompanying requests for cheques for NIF and subsidiaries
Vets and prepares all vouchers assigned for the following:

•  The presence of the necessary bills, claims/documents, authority and that it has 
• been countersigned by the relevant Senior Officer 
•  Arithmetical accuracy e.g. the application of correct rates and the deduction of all 
• amounts deductible 
•  Adherence to contracts/agreements for the presence of valid documentation that 
• the goods and services have been received and placed on inventory 
• Adherence to the FAA Act, its regulations and instructions and all other pertinent 
• statutes 
• The accuracy of the account codes and other information recorded on the 
• voucher and all other checks as deemed necessary; 
• Maintains records of all payments as well as all routine or ongoing contracts for 
• example utilities, janitorial services and travel claims etc.; 
• Ensures that the checking of Pay Sheets, Statutory and Non-Statutory 
• Deduction Vouchers and Salary Payment Vouchers are completed and corrected in a timely manner; 
• Prepares Annual Returns for submission; 
• Ensures that annual returns such as Income Tax, National Insurance Scheme (NIS) and 
• National Housing Trust (NHT) are submitted on time; 
• Assists and guides the Accounting Clerk on:
• The maintenance of the Printed Cheque Register 
• The maintenance of the Receipt Log 
•  The maintenance of the Fixed Assets Register 
•  The preparation of daily bank lodgements;
• Assists with coding and entering Cash Book transactions on the electronic Cash Book
• System;
•  Assists with coding and entering General Ledger transactions in the Electronic General Ledger
• Prepares Audit schedules;
• Maintains Accounts Payable Sub-ledger denominated in Jamaican Dollars and United States dollars 

Required Knowledge, Skills and Competencies

• Excellent knowledge of the FAA Act 
•  Excellent knowledge of the International Financial Reporting Standards (IFRS) 
• Good knowledge in the use of Accounting Package (ACCPAC) and Microsoft 
• Applications 
• Good knowledge of GOJ Procurement procedures 
•  Good decision-making, planning and organizing skills 
•  Good problem solving and analytical skills 
• Good oral and written communication skills
• Very good time management skill 

Minimum Required Qualification and Experience

• AAT Level 3 or;
•  ACCA-CAT Level C or;
• ACCA Level 1 or;
• Diploma in Accounting from a recognized University or;
• Associate of Science Degree in Accounting, MIND, or;
• Diploma in Government Accounting, MIND, i.e. Government Accounting Levels 1, 2 and 3 or; 
• Bachelor’s Degree in Accounting or Management Studies with Accounting or BBA from a recognized University.

Applications accompanied by résumés should be submitted no later than Thursday, 2nd April, 2020 to:

Senior Director 

Human Resource Management and Development

Ministry of Labour and Social Security 

14 National Heroes Circle,

Kingston 4.

Email: resume@mlss.gov.jm

Please note that only shortlisted applicants will be contacted.

Assistant Clerk (Grand Cayman, Cayman Islands) - Legislative Assembly

JOB DETAILS

Agency: Legislative Assembly
Reference: LA001/20
Salary: CI$48,816 - CI$65,664

Job Description
PORTFOLIO OF THE CIVIL SERVICE

The Portfolio of the Civil Service is currently accepting applications, on behalf of the Legislative Assembly for the following post:

Assistant Clerk

The post holder will work with the Clerk and the Deputy Clerk to ensure the smooth management of the business of the Legislative Assembly in accordance with the Constitution, Standing Orders and other Laws regulating the Legislature and also in accordance with practice and procedure, rules and orders set down by the House and the Speaker.

Key Responsibilities include:

• Prepare Business Papers on all matters to be laid before or presented to the Legislative Assembly (LA), collate and disseminate Papers and Matters to the Speaker and Members as well as the media and public;
• Maintain LA filing system to ensure easy retrieval of House documents and files and receipting of all business to be dealt with in the House;
• Prepare and Maintain the Order Book of the LA, and a working copy file of all business of the House per sitting;
• Prepare Oaths of Allegiance or Affirmation for Members of the House and Acting Temporary Members of the LA;
• Prepare documents and correspondence to Ministries/Portfolios to action motions passed in the House;
• Compiling monthly output stats, and responding to general inquiries from the Speaker and members of the LA, members of the public and media regarding House sittings, records and other related matters;
• Assist with minutes and reports of standing and select committees of the House & preparation of bills for the creation of vellums;
• Assist with the work of the Commonwealth Parliamentary Association including the preparation of Conferences and Seminars hosted by the Branch;
• Secretary to the Parliamentary Prayer Breakfast Committee, which includes arranging Committee meetings, planning and preparing programmes, liaising with Guest Speakers, programme participants, caterers, musicians, printers, sound technician, florist, Sergeant-at-Arms in arranging Honourable Speaker’s transportation and guest invitations;
• Supervise staff members &train youth parliamentarians in House proceedings; and
• Any other duties assigned by the Clerks of the Legislative Assembly.

Candidates must have:

• The post holder must possess an Associate’s Degree in Business Administration or relevant discipline. A Bachelor’s Degree is desirable;
• Minimum of 5 years of experience working in a professional services environment covering a wide range of administrative functions and must be a team player with an eye for detail and concern for accuracy, quality and timeliness with knowledge of parliamentary practices, procedures and current affairs; and must be able to work well under pressure;
• Proficient in the use of Microsoft Office programmes including Microsoft Word, Excel, Publisher, and Adobe Acrobat
• Possess effective communication and interpersonal skills and have a good command of the English language;
• Ability to work on their own initiative; prioritize their own work, meet tight deadlines and the ability to maintain confidentiality at all times.

PLEASE SUBMIT AN APPLICATION FORM AND RESUME, PREFERABLY VIA EMAIL TO:

Finance and Administrative Officer,
Box 890
Legislative Assembly Building
Grand Cayman KY1-1103, Cayman Islands
Email: charles.bodden3@gov.ky

APPLICATION DEADLINE: 31 MARCH 2020

Benefits will be determined in accordance with the Public Service Management Law, Personnel Regulations, the Public Service Pensions Law and the CINICO Health Plan as may be amended from time to time. Pension and health benefits are non-contributory.

APPLICATION FORMS

• Form [PDF]
• Form [Word]
• Guidance Notes [PDF]

Records/Data Entry Officer (St. Dorothy's District, St. Catherine, JM) - National Irrigation Commission

Applications are invited from suitably qualified persons for the position of:

Records/Data Entry Officer (St. Dorothy's District Office)

Job Summary

Under the general supervision of the Workshop Superintendent - Stores/Mechanical, the Records/Data Entry Officer provides general administrative support and assistance within the district office by maintaining records, processing, preparing, reconciling and posting transactions and information.

Key Responsibilities:

• Maintain Inventory records of tools and equipment and other inventory items in Stores at the Dorothy's District Office
• Issue goods from the Stores as per approved requisitions and file daily requisitions
• Produce reports on Store activities as per agreed schedules or as requested
• Monitor inventory re-order levels
• Secure entry/access to Stores
• Process customer collections
• Maintain records for invoices and journal vouchers

Minimum Qualifications and Experience:

• Diploma in Management Studies or related area/Association of Accounting Technicians (AAT) Level II 
• Five (5) CSEC or GCE O' Level subjects which includes English Language, Mathematics and Accounts, and any other two (2) subjects
• Two (2) years working experience in a similar role
• Proficiency in Microsoft Office Suite applications and other related software
• Ability to communicate effectively both orally and in writing
• Positive attitude and aptitude for learning
• Good interpersonal skills
• Applicants with Bachelor's degree are welcome

Applications which includes cover letters along with detailed résumés should be submitted no later than April 3, 2020 to:

The Manager, Human Resources and Industrial Relations

National Irrigation Commission Limited

P. O. Box 631,

Kingston 6.

Or

Email: HR@nicjamaica.com

Administrative Assistant (Montego Bay, Jamaica) - Gourzong Realty Group

Gourzong Realty Group, a leading real estate company in Montego Bay, is seeking an Administrative Assistant for its front desk.

The desired candidate must have the following qualifications and experience:

• Display a mature yet pleasant attitude
• Strong work ethic
• Strong organizational skills
• Technological sound with good knowledge of Microsoft Office Suite applications including Word and Excel
• Excellent team player
• Office/administrative experience in a real estate environment would be an asset (filing, answering the phone, multitasking, etc)

In addition, the candidate must have at least five (5) CXCs including grade 1 or 2 in English. Great oral and written communication skills are required. Salary commensurate with qualifications.

Send résumé to: management@gourzongrg.com 
Deadline: March 31, 2020.

We appreciate all applications but only shortlisted candidates will be contacted.

Project Assistant (Kingston, Jamaica) - International Organization for Migration

The International Organization for Migration in Kingston is seeking a suitably qualified individual for the following position:

Project Assistant

The incumbent will provide administrative support for the International Organization for Migration Mission in Jamaica.

Salary: G-5 (UN Salary Scale)

Role Requirements:

• Assist with activities for all projects being managed by the mission
• Assist project managers in communication and liaison with government counterparts, project partners, and relevant stakeholders to ensure effective planning and implementation of project activities
• Coordinate logistics for conferences, meetings and events including organizing travel arrangements as necessary and preparing relevant materials
• Periodically update communication tools for all projects being managed by the mission and assist with the preparation of of donor reports as we as reports for meetings, conferences and events
• Assist project managers with preparing for periodic reviews and evaluation of projects
• Accompany project managers in discussions and meetings relevant to project implementation
• Review and provide input on project deliverables submitted by Consultants and all research plans, tools and reports developed by implementing partners
• Assist with the development of plans and terms of reference for all project components
• Develop concept notes and drafting of project proposals
• Comply with the "IOM Policy for a Respectful Working Environment", "IOM Confidentiality Agreement", IOM Data Protection Manual", "IOM Standards of Conduct", and the "IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct".
• Perform such other related duties as may be assigned

Technical Competencies:

• Outstanding oral, written and interpersonal communication skills
• Excellent organizational skills
• Excellent problem resolution skills
• Excellent customer service skills
• Ability to work with minimal supervision, to multitask and cope with changing priorities
• Ability to maintain a high degree of confidentiality
• Sound integrity and judgement

Qualifications and Experience:

• University degree in the Social Sciences or a related field from an accredited academic institution
• Three (3) years of relevant professional experience in project implementation, preferably with an international organization and on matters related to migration

Applications should be submitted via email, no later than Sunday, March 29, 2020 to:

IOMKingston@iom.int with subject line Programme Assistant Vacancy.

We thank all applicants for your expressions of interest, however, only shortlisted candidates will be contacted.

**Only CARICOM nationals and residents with relevant permits are eligible for this vacancy.