Facilities Technician (Trinidad & Tobago) - Kapok Hotel & Restaurant Co. Ltd.

 WE ARE LOOKING FOR A CANDIDATE STRONG IN AIR CONDITIONING AND REFRIGERATION TO JOIN OUR FACILITIES DEPARTMENT/TEAM.  HE/SHE MUST ALSO BE COMPETENT IN PLUMBING .  THE RIGHT CANDIDATE MUST BE ABLE TO WORK INDEPENDENTLY WITHOUT SUPERVISION.  THE CANDIDATE SHOULD ALSO BE OPEN TO WORKING ON WEEKENDS AND PUBLIC HOLDIAYS.

DUTIES AND RESPONSIBILITIES:

• Check and make major repairs to heating, ventilation and air-conditioning systems (HVAC) and refrigeration
• Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables, wires and strapping
• Drill holes for wiring in wall studs, joists, ceilings, and floors
• Check and make major repairs to plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment
• Check and make major repairs to electrical systems such as power and lighting systems
• Perform major repairs to building, furniture, bathrooms, guestrooms, pools etc., as needed
• Ensure that all equipment is functioning properly and that preventative maintenance measures are performed in a timely manner and recorded in the hotels Facilities Management software to preserve the hotel and keep product quality standard
• Monitor mechanical, electrical and water usage to ensure effective energy management
• Ensure that all the critical areas of the Hotel are functioning properly by utilising the daily checklist to check all the main areas of the hotel and affect any repairs needed
• Utilise the Preventative Maintenance Schedule and the Preventative Maintenance Monthly and weekly sheets to keep track of maintenance performed on various pieces of equipment
• Respond in a courteous manner to guest questions, complaints and/or requests to ensure guest satisfaction
• Record maintenance performed in the Facilities Management software
• Maintain records of parts used, time spent, and repairs performed
• Conduct all duties in conformance with Health and Safety (H&S) requirements.
• Be familiar with the Health and Safety and Emergency response procedures
• Follow all fire, health and safety regulations as they relate to the Facilities Department
• Report any injuries, accidents or health and safety concerns to the Manager/Supervisor or HSE Committee
• Perform any other duties as required by the Manager/Supervisor

Skills, Knowledge and Qualifications

• Technical Diplomas in Plumbing, Electronics and Air-conditioning & Refrigeration.
• A minimum of eight years’ experience in a related field.
• Demonstrated knowledge and experience in plumbing, HVAC or electrical as evidenced by certification.
• Proficient in the use of Microsoft Office Suite is an asset

Send your application (resume, cover letter, and/or portfolio, if applicable) to: careers@kapokhotel.com.

Senior Counsellor (Grand Cayman, Cayman Islands) - CAYS Foundation

 The Children and Youth Services Foundation (CAYS) invites applications for:

Senior Counsellor- THERAPEUTIC COMMUNITY - FRANCES BODDEN CHILDREN’S HOME GIRLS UNIT

Broad Statement of Responsibilities:

This position involves the overall supervision and day-to-day responsibility for leadership of Youth Support Workers and Team Leaders in the Girls Unit to ensure they are accountable in the performance of their duties. The Senior Counselor is directly responsible to the Manager and is supervised by the Manager.

The post holder will be required to work shifts to include weekends, nights and holidays and may be required to work between the four CAYS programs.

QUALIFICATIONS

Education and Experience:

• High School Diploma or equivalent required
• (Associate or Bachelor’s Degree in a Human Services Field such as Psychology, Youth Development, Social Work, Counselling or Criminal Justice would be an asset)
• At least 5 years’ experience working in a residential therapeutic community for youth with at least 2 years’ experience working in a leadership role e.g. social work, teaching, youth work; or at least 5 years’ experience working in such social environments.

POSITION DUTIES AND RESPONSIBILITIES

• Responsible for creating the monthly staff schedule to ensure appropriate coverage as well as daily activity schedule for children in care.
• Providing individual and group counseling to youth in a residential setting.
• Leading shifts in a residential setting for behaviorally challenged youth to include conflict resolution and implementing therapeutic treatment interventions using trauma informed counselling approach.
• Holds the Team Leaders and Youth Support Workers accountable to ensure that the health and welfare of the youth in the program are protected:

- Maintains secure and nurturing environment

- Responsible for maintaining a clean and safe environment

- Coordinates and documents weekly Home searches

- Ensures equipment and supplies are secured as per CAYS Safety Policies.

- Manages emergency and crisis situations as outlined in safety policies

• Provides ongoing coaching, training and leadership to Team Leaders and youth support workers.
• Performs all other duties as assigned.

Remuneration and Benefits:

Salary- CI $41,724 – $56,112 Annually

The benefit package will include a fully funded pension and comprehensive health insurance scheme.

To Apply:

PLEASE SUBMIT YOUR RESUME, APPLICATION AND COVER LETTER TO:

CAYS Foundation

Attn: Manager

Frances Bodden Children’s Home

Grand Cayman KY1-1203P.O. Box 30718

CAYMAN ISLANDS

Or submit via email to: amfbgh@cays.org.ky  

Deadline for receiving applications – 5pm, October 9, 2020

Numeracy Coach (Cayman Island) - Ministry of Education, Youths, Sport, Agriculture & Lands

The Ministry of Education, Youth, Sports, Agriculture & Lands invites applications for the following education role within the Government school system for 2020/21 academic years commencing November 2020.

NUMERACY COACH

The Numeracy Coach, in consultation with a variety of senior managers, is responsible for working with teachers to develop their numeracy and teaching skills. This primarily involves training and supporting teachers and other personnel within the schools in the planning, delivery and evaluation of numeracy lessons.

Required qualifications, experience & special skills include the following:

• A Masters in Education (MSc/MEd) or evidence of substantial recent and relevant professional development in the teaching of numeracy/mathematics education
• At least five years’ experience as a primary teacher with evidence of effective numeracy teaching and the support of colleagues Ideally 2-3 years’ experience as an Instructional Coach, Mentor or pedagogic leader
• Experience of working with teachers in developing their pedagogic and numeracy skills
• Experience of teaching mathematics in a way that encourages students to be interactive and problem solvers
• Knowledge of a variety of approaches to teaching mathematics and the barriers to success in mathematics.

The remuneration package for the successful candidate is offered without deductions. The Cayman Islands Government provides an additional 12% pension contribution and 100% health insurance coverage for the employee and their dependents.

PLEASE SUBMIT CI GOV APPLICATION FORM,

APPLICATION FORMS

• Teacher (PRIMARY) - Supplementary Application [Word]
• Form [PDF]
• Form [Word]
• Guidance Notes [PDF]

SUPPLEMENTARY FORM AND COVERING LETTER TO:

Email: edu.recruitment@gov.ky

APPLICATION DEADLINE: October 19, 2020

Benefits will be determined in accordance with the Public Service Management Law, Personnel Regulations, the Public Service Pensions Law and the CINICO Health Plan as may be amended from time to time. Pension and health benefits are non-contributory.

Medical Laboratory Technologist (Nassau, Bahamas)

 Premier clinical laboratory in Nassau, Bahamas needs a Medical Laboratory Technologist.

• Must have a Bachelor's of Science degree in Medical Laboratory Science
• Two to three (2 - 3) years work experience

Send résumés to: pcl2bahamas@gmail.com

Teachers (George Town, Cayman Islands) - Calvary Baptist Christian Academy

Calvary Baptist Christian Academy invites applications for the following positions for the 2020-2021 school year:

High School Teachers for:

• High School Mathematics
• Elementary Teacher

Applicants must have:

• A Bachelor's degree in related field from a recognized institution
• Salary range US $35,000.00 - US $43,000.00 per annum

Successful candidates will receive statutory benefits in accordance with the Cayman Islands Labor Law.

All candidates must be willing to uphold the beliefs, practices and doctrine of Calvary Baptist Church (the parent Ministry of Calvary Baptist Christian Academy) and must be willing to work with the leadership of both the Calvary Baptist Church and its school CBCA.

Qualified applicants should send their résumés to: info@cbca.edu.ky

Please mention the position you are applying for.

Deadline: September 28, 2020.

Only shortlisted candidates will be contacted.

Customer Care Agent (Kingston, Jamaica) - Digicel

Location: Kingston, JM, WI

Company: Digicel

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit www.digicelgroup.com for more information.

Primary objective of the job:

• To respond to customers’ queries and complaints via the (phone, email and webchat) providing clear and accurate information regarding company services, billing and retention.

Main Duties and Responsibilities

• Resolve/Respond to customers queries:
• On products and services, billing, general package information etc.
• Taking ownership of customer service issues to ensure resolution to the company’s standards.
• Add value to each customers’ experience:
• Retain or re-establish relationships with customers by building rapport
• Maximizing of revenue generating opportunities through up-selling to existing customers
• Documentation of customer queries:
• Record each customer’s query or concern and the resolution or recommendation provided
• Adjustments:
• Activate/adjust accounts for customers on the subject service/credit extensions, reconnections, change of services, enabling/disabling subscriptions, upgrading/downgrading package etc.
• Assist the process for installation of new service.

Academic qualifications and experience required for job:

• Minimum 5 CSEC or GCE O’Levels general proficiency passes (Grade I, II, III) or CAPE (Grade I, II, III, IV, V) including English Language and Mathematics or a quantitative subject

Functional Skills:

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Strong problem solving skills

Working Condition:

• 24/7 shift environment with scheduled tours based on the needs of the Call Center inclusive of Extra Time

APPLY ONLINE

Customer Care Agent (Port of Spain, Trinidad) - Digicel

Location: Port of Spain, TT

Company: Digicel

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit www.digicelgroup.com for more information.

Job Title: Customer Care Agent

Location: Trinidad

Summary/Objective:

The Customer Care Agent  is responsible for analyzing and resolving customer queries in a timely and efficient manner (oral and written), working in teams to build cooperation and communication, and to ultimately achieve department objectives, and ensuring world class customer care.

He/She evaluates and makes recommendations that result in increased benefit for both customers and the organization and handles all queries, complaints and requests with minimum escalation and answers all inbound and outbound calls in a professional, courteous and efficient manner.

*Please note that the successful candidate will be required to work on a shift system.

The Company operates in an industry that works, and in which customers require support, twenty-four (24) hours per day, seven (7) days a week. Given the nature of the industry, you are required to work in accordance with the Company’s scheduled hour.

Main Duties and Responsibilities:

• Continuously seeks and capitalizes on opportunities to exceed the expectations of customers
• (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
• Resolves customer queries and provides alternatives: handset, products and services, billing, basic technical, general company information and mans corporate switchboard.
• Activations: activates all types of products and services e.g. corporate account, individual account, staff account, v/m, data, roaming, Home and Entertainment bundle or stand-alone packages etc.
• Liaise with Dealers: provides information regarding accounts – Mobile /Home and Entertainment.
• Adjustments on accounts on: recommendations, promise to pay and monetary adjustments/corrections, update account information
• Escalates problems in accordance with the query resolution procedure dictated by the Customer Care Centre.
• Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

Qualifications:

• Five (5) CXC passes inclusive of Mathematics and English or High School Diploma
• Experience in and with the mobile telecommunications sector would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills:

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Strong communication (oral and written) and interpersonal skills.
• Ability to relate to a diverse working environment.

APPLY ONLINE

Registration, Attendance and Truancy Officer (Cayman Islands) - Ministry of Education, Youth, Sports, Agriculture and Land

Ministry of Education, Youth, Sports, Agriculture and Land invites applications for the following post:

Registration, Attendance and Truancy Officer

 The post holder will be responsible for all aspects of registration, truancy and attendance management within an assigned Learning community. Interactions will involve DES staff, Ministry officials, Principals, Counselors, Teachers, student and parents as well as other stakeholders and partner agencies and groups which may be involved in issues related to truancy and attendance.

Main Duties and Responsibilities:

• Manage the school registration and transfer process for all pupils within and across Learning Communities ensuring the fair and consistent application of policies, processes and decisions to maximize efficiencies within the system while minimizing parent and pupil dissatisfaction.
• Partner with schools, parents and other relevant parties to investigate the reasons for student non-attendance and truancy and collaboratively develop intervention methods.
• Develop systems and processes that ensure regular monitoring and reporting of registration, attendance and truancy, are completed and meet the needs of the Ministry, Department, schools and other stake-holders.
• Attend SBST Meetings for the schools within the assigned learning community as required.
• Collaborate with schools to identify and implement interventions for at risk students.

Qualifications, Experience and Skills:

• A Bachelor’s degree in Education, Sociology, Psychology, Social Work or other relevant field is required.
• Three to five years’ successful experience teaching or in a related field desired.
• Experience of the CAPITA Student Information System (SIMS) or other student information system is preferred
• Outstanding levels of professionalism, including the ability to exercise good judgement, discretion, tact, and diplomacy.
• Confident public speaking abilities, with the ability to communicate effectively orally and in writing.
• Knowledge of the Cayman Islands Government school system is preferred
• Knowledge of the following Cayman Islands laws/regulations, Education law/regulations, Children’s law/regulations and Immigration law/regulations would be a distinct advantage.
• A pre-employment drug screen and a Police Records check are conditions of employment.

Please send your completed Government application form, resume and cover letter via e-mail to edu.recruitment@gov.ky

APPLICATION FORMS

• Form [PDF]
• Form [Word]
• Guidance Notes [PDF]

Application Deadline: 11:59pm Friday 5th June 2020

Benefits will be determined in accordance with the Public Service Management Law, Personnel Regulations, the Public Service Pensions Law and the CINICO Health Plan as may be amended from time to time. Pension and health benefits are non-contributory.

Maintenance Technician (Kingston, Jamaica) - National Housing Trust

The National Housing Trust seeks to identify a Maintenance Technician for its Property Management Department. The Maintenance Technician provides routine maintenance services to electrical, plumbing and telephone systems, and also assists in monitoring the work done by contractors.

Main Duties:

Duties specific to the position include:

• Conducting routine checks on air conditioning units, generators and water supply
• Ensuring that work done by external service providers conforms with regulations
• Undertaking minor repairs on office equipment and appliances
• Assisting with office refurbishing and providing electrical maintenance services
• Participating in disaster management activities, and 
• Maintaining records of materials, equipment used and work performed

Qualifications and Experience:

The successful candidate must have:

• Certificate in Electrical and Mechanical Installation/Maintenance from a recognized institution
• At least two (2) years working experience in building maintenance or construction 
• At least five (5) CSEC subjects including Mathematics and English Language

The following skills/competencies are required at above average levels:

• Customer service
• Planning and organizing
• Records Management
• Communication skills (oral and written)
• Problem solving and analytical skills
• Computer proficiency

Knowledge of:

• Jamaican building code
• Electrical circuits, fittings and appliances
• Mechanical engineering principles and practices
• Carpentry and plumbing

NB: This job requires the incumbent to work in excessive noise with possible exposure to dust and dirt.

If you have interest in the position, submit an application no later than Friday, April 3, 2020 to:

The Employment and Retention Coordinator

Human Capital Management Department

National Housing Trust

4 Park Boulevard,

Kingston 5.

Email: hrm@nht.gov.jm

Administrative Assistant (Kingston, Jamaica) - National Irrigation Commission Limited

Applications are invited from suitably qualified persons for the position of:

Administrative Assistant

Job Summary

Under the direct supervision of the Public Relations Specialist, the Administrative Assistant is responsible for providing general administrative support to the Public Relations Specialist and the Public Relations Unit. 

Key Responsibilities include:

• Produce Minutes of meetings as assigned
• Produce departmental and other reports as required
• Manage and maintain hard and soft copy files and records in accordance with established procedures
• Conduct administrative functions which includes booking and coordinating meetings and events, managing calendar schedules
• Liaise with internal and external stakeholders including government ministries/agencies and ensure adequate coordination and coverage of events
• Assist in the design and production of the Commission's Annual Report and educational/promotional materials (e.g. newsletters, banners, brochures, pamphlets)
• Assist in the preparation of speeches, messages and other communique
• Manage, update and monitor the Commission's website and social media platforms

Minimum Requirements:

• Current designation in Certified Administrative Professional (CAP); OR
• Diploma in Administrative Management level 4
• Certificate in Public Relations or Associate degree in Mass Communication or related field of study
• A minimum of three (3) years working experience in an administrative or public relations position
• Excellent command of the English Language and ability to communicate effectively both orally and in writing
• Proficiency in Microsoft Office Suite and other related applications
• Excellent interpersonal, customer service and team building skills
• High degree of integrity and flexibility
• Knowledge of public relations principles and practices
• Working knowledge of photography  graphic art techniques including design and layout is desirable
• Familiarity with the access to Information Act and relevant government regulations

How to apply:

Submit applications which must include a formal cover letters and detailed résumés no later than April 3, 2020 to:

The Manager, Human Resources and Industrial Relations

National Irrigation Commission Limited

P.O. Box 631,

Kingston 6.

Email:  hr@nicjamaica.com