Bikers (Delivery Riders) - Kingston, Jamaica

 

Kingston company seeks Bikers for delivery.

Requirements

• Must own a reliable motor cycle that is fully licensed and insured
• Must have valid driver's license

Email: customerservice@deenickbrothers.com or call: (876) 632-1431 / (876) 631-8519.

Census Supervisor (Jamaica) - STATIN

The Census 2022 pilot is Hiring.

Are you... a Team Player? Able to pay attention to details, work accurately and independently? Reliable? Flexible? Results Oriented?

AND

Do you possess...

• A minimum of four (4) subjects at CXC, CSEC or GCE O' levels including English Language and Mathematics or any other equivalent qualifications
• At least five (5) years experience in a supervisory capacity 
• Strong supervisory, interpersonal and communication (oral and written) skills

AND 

Are you...

• Able to pass a census aptitude test 
• Computer literate and proficient in Microsoft Office Suite applications (Excel, Word, PowerPoint)
• Able to have access to a motor vehicle in good working condition as required
• Willing and available to work evenings and weekends as required
• Able to attend 8 consecutive days of training on a full-time basis in preparation for the work

Then join our CENSUS 2022 pilot team as a CENSUS SUPERVISOR.

To apply, visit https://statinja.gov.jm/Careers.aspx and complete and submit an application by November 9, 2020.

Operations & Maintenance Engineer (Kingston) - Mona-Tech Engineering Services Limited

Mona-Tech Engineering Services Limited invites suitably qualified persons to apply for the position of: 

Operations and Maintenance Engineer

Qualifications include: 

• BSc in Electrical/Mechanical Engineering 
• One (1) to three (3) years of industry experience
• Experience in Power Generation and HVAC would be an asset

Job Description:

• Control plant operations as specified in the Plant Manuals or as instructed by the Plant Supervisor to deliver chilled water and electrical power as required by user stations
• Respond quickly to plant abnormalities and report defects speedily thereby ensuring that the necessary corrective actions are implemented in a timely fashion
• Record pertinent plant data as specified by Plant log sheets
• Coordinate work with other members of the operations team, contractors and maintenance specialist
• Carry out routine maintenance of the chillers and electrical generators in the AC Plant in accordance with PM Schedule and complete the necessary repairs within your level of competence
• Interact with the computerized maintenance management system (CMMS)
• undertake such other duties as the Plant Supervisor may assign

Please send all resumes to: amorris@monatechengineering.com.

Mona-Tech thanks all applicants for their interest in this position, however only shortlisted applicants will be contacted.

Retail Sales Team Lead (Grand Turk, Turks & Caicos Islands) - Digicel

Location: Grand Turk, TC

Company: Digicel

This role requires an experienced and mature operational sales professional with a keen business sense to meet and surpass (within the limits of established Digicel policies and procedures) the sales objectives and to ensure that the store delivers quality service to all customers at all times.

Main Duties and Responsibilities 

• Supervises the function of all store employees and contributes to maximizing the overall profit of the store.
• Dispatches and coordinates customer installations, service calls with technicians whilst ensuring customer “Best in Class Experience” at all times.

Controls and analyses, on an on-going basis, the following:

• Customer satisfaction
• Stock availability and reconciliation
• The appearance of the store
• The delivery of customer service of the highest quality at all times
• On-the-job training for the Sales Experience Representatives
• Monitor dead stock/slow moving items and keep as low as possible to ensure inventory carry forward is kept at the minimum
• Daily sales reconciliation and deposits
• Cash handling procedures
• All Sales activities and sales results
• Increase Digicel Market Share in the consumer market in Grand Turk
• Implementation and adherence to sales strategies
• Attend and contribute to meetings

Qualifications and Experience Required

• Minimum requirement of an Associates Degree in Business Management, or related field
• Two years of experience in similar capacity
• Strong analytical, organizational and communication skills.
• Computer literacy in Microsoft Office Suite
• Great customer service and problem-solving skills
• Strong interpersonal skills
• Ability to supervise and motivate staff
• A second language (Creole, and/or Spanish) is desirable

APPLY ONLINE

Facilities Manager (Kingston) - Honey Bun Limited

Honey Bun Limited is seeking qualified applicants for the following position:

Facilities Manager

Under the supervision of the Chief Operating Officer, the Facilities Manager will lead or oversee all activities related to the buildings band grounds of Honey Bun. The incumbent will be responsible for preserving the good condition of infrastructure and ensure that facilities are safe and well a functioning.

Key Responsibilities are:

• Operating and maintaining custodial functions
• Ensuring security and emergency preparedness procedures are implemented properly
• Ensuring that the facility is clean and maintained according to company policy and procedures
• Managing and reviewing service contracts
• Conducting and documenting regular facilities inspections
• Checking completed work by vendors and contractors
• Recommending maintenance, mechanical, electrical and facility design modifications
• Communicating workplace safety precautions to employees
• Forecasting, allocating, and supervising the financial and physical resources of the facility management
• Planning and coordinating all installations (telecommunications, heat, electricity, etc) and refurbishments
• Inspecting buildings' structures to determine the need for repairs and renovations
• Reviewing utilities consumption and striving to minimize costs

Education and Experience Requirements:

• Minimum of a Bachelor's degree in Facilities Management, Business, Information Management or Engineering or a related discipline. Certificate in project management would be an asset
• Minimum of five (5) years of facilities management experience with at least three (3) years at a senior level in a similar work environment
• Fully conversant in Jamaican Labour Laws, Employee Relations and HR best practices

Send résumé to hrvacancy.c@gmail.com

Deadline: November 6, 2020.

We thank you for your interest but only shortlisted persons will be contacted.

Seamstress (Antigua & Barbuda) - Relocate Antigua

Note: Use zoom feature on your mobile device for better view of photo.

We look forward to receiving your application which must include the following to be considered: CV with recent photo and covering letter which tells us more about yourself. Please forward your application by email to hr@relocateantigua.com.

Gardener (Antigua & Barbuda) - Relocate Antigua

 

Note: Use zoom feature on your mobile device for better view of photo.

We look forward to receiving your application which must include the following to be considered: CV with recent photo and covering letter which tells us more about yourself. Please forward your application by email to hr@relocateantigua.com.

Please also in the subject of the email put "Gardening".

Massage Therapist (Antigua & Barbuda) - Relocate Antigua

 

Note: Use zoom feature on your mobile device for better view of photo.

We look forward to receiving your application which must include the following to be considered: CV with recent photo and covering letter which tells us more about yourself. Please forward your application by email to hr@relocateantigua.com.

Specialty Chef (St. Ann, Jamaica) - Grand Bahia Principe Hotel

Description

Specialty Chef

Roles & Responsibilities

1. Manage the service of all food items for a la carte and/or buffet menus according to hotel recipes and standards

2. Manage the decision-making process for improvements in meal offerings
3. Coordinate the production of all menu items, daily features, and promotions
4. Follow all safety and sanitation policies when handling food and beverage
5. Monitor performance of kitchen staff for both properties ensuring they compliance with kitchen and restaurant guidelines and code of conduct
6. Ensure all operating standards including food safety and quality are strictly adhered to
7. Provide a high level of attention to guest satisfaction and maintain positive relationships with internal and external customers
8. Actively manage the display of all food and beverage menu items and current promotions
9. Oversee monthly inventories and training of new teammates as required
10. Work with the Executive Sous Chef-Complex to continually monitor execution procedures to ensure quality, consistency, efficiency, productivity and professionalism are at highest level.
11. Conduct hands-on teaching and training in the kitchen at events, working closely with chefs and cooks, to help with proper food preparation and execution.
12. Train and educate teams on new menu items and changes in procedures for current menu items; monitor and hold staff accountable for implementing the changes
13. Work with Executive chef and Speciality Chefs to develop production methodologies to increase efficiency, productivity, quality and/or consistency in commissary
14. Work with Executive Sous Chef-Complex and Production Chef to train and monitor sanitation and food handling in commissary and at events. Develop, implement and maintain sanitation practices and protocol.
15.  Review menu for both complex each week with event chefs to discuss all details of events including menu, presentation, staff assignments and logistics, and work with chefs to develop party plans for each event.
16. Work with Pastry chef and Pastry Sous chef to ensure that desserts served are executed properly
17. Rotate working in production and going to all venues to monitor quality and consistency and ensure that company standards are being met.

Skills and experience

• Broad knowledge of cooking techniques and food styles to ensure consistency
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to lead a team with vision and focus

 Qualification required

• Bachelor Degree in Culinary Arts
• Specialized training in various Culinary dishes
• International culinary experience is an asset
• Fluency in Spanish will be an asset

Send applications to: hrinfobpjam@bahia-principe.com

Interested Jamaicans must remit a copy of their application to the Director of Tourism Relations, 64 Knutsford Boulevard, Kingston 5 or workpermit@mot.gov.jm. Thank you for your interest, however only shortlisted candidates will be contacted.

Team Leader, Customer Experience (Kingston, Jamaica) - Digicel

 JOB TITLE: Team Leader, (VOC)

DEPARTMENT:  Customer Experience

REPORTS TO (TITLE): Head of Customer Experience

Primary objective of the job:

Team Leader, VOC is responsible for understanding a customer's definition of success by communicating with customers, analyzing customer health metrics, running NPS and gathering feedback. Main contact for customer escalations for the entire business, with goal of issue resolution or coordinating cross functional response where needed.

Team Leader, VOC is a key role for the company for ensuring success with our customers, driving deeper and more relationships and acting as the “Analyst of the customer” internally back into product and strategy.

Number of persons managed/supervised and their positions:

Customer Experience Specialists x 10

Main Duties and Responsibilities (maximum of 8):

• Mechanisms for collecting and measuring Analyst of the Customer (VOC) feedback at key touch-points;
• Methods for analyzing feedback and identifying process improvements that will positively impact the customer experience, including standardized reporting dashboards and decks to communicate results;
• Ensure all touchpoints set up to collect Analyst of Customer feedback
• Conduct regular audits to ensure surveys are offered when expected or desired
• Monitor survey data to ensure systems and processes are functioning as expected, including frequency of records, response rates, and drop rates
• Perform analysis on anomalies in data to address challenges and maintain regular flow of VOC data
• Directly organizes and supervises the day-to-day operations and activities of NPS Callbacks and escalations (from retail, CC or email on website) in order to achieve key performance goals. This includes ensuring customers are addressed in a timely and accurate manner; monitoring associate productivity and service levels for quality; efficient allocation of resources; managing daily phone coverage, schedule adherence, and attendance while managing changes as needed.
• Identifies and analyzes escalated problems and provides guidance to direct reports for resolution. Serves as a point of escalation for calls requiring advanced expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction. Answers front line customer inquiries as needed during peak or critical times.
• This role oversees CX specialist and is responsible for overall creation, execution and effectiveness of the Customer Experience Management Model, including tools eg. Qualtrics creating VOC surveys and the NPS callback tracker plus reporting.
• Supporting the building and developing of an effective and high-performance team. Providing hands on daily coaching in order to improve and maintain team performance and management processes such as evaluations, mentoring, and corrective actions. Leads in the manner that inspires employees, galvanizes associate engagement, and produces desired business outcomes.
• Maintains daily and weekly statistics for individual direct reports, analyzes department results, troubleshoots operations problems, and completes team reports as required. Identifies opportunities for efficiency and directly implements changes as needed.
• Lead, develop and manage all outbound campaigns/activities for the Business. 
• Other duties as directed.

Academic qualifications and experience required for job:

• Bachelor’s degree in Business Administration, or equivalent;
• 5+ years’ experience in management in customer service or experience, marketing or related field;
• Consumer market research or VOC data analysis experience.
• Experience using a wide range of software and tools (e.g., Medallia, Qualtrics, Clarabridge, Tableau, and SPSS).
• Knowledge of key statistical concepts in order to work with data scientists modeling NPS data.
• Computer skills (MS Office, G Suite).
• People, time & relationship management skills;
• Strong communication and analytical skills;

Functional Skills:

• Excellent written and communications skills
• Excellent grasp - and proven experience, with user research, behavioral psychology, contact centers
• High emotional intelligence, known for patience and empathy; exhibits deep care for customers, agents and stakeholders
• Ability to draw the right conclusions and hone in on key insights to improve the current experience and predict future needs
• Prior experience working with customer data in telcom industry
• Creativity and willingness to work on own initiative in an ever changing environment
•  Ability to work under pressure in order to meet challenging deadlines
• Strong organizational skills and attention to detail
• Can do attitude and upbeat, positive and dynamic personality

APPLY ONLINE