Guest Relations Manager – F&B (Trelawny, Jamaica) - Excellence Oyster Bay

 

Guest Relations Manager – F&B

Deliver exceptional guest experiences, manage reservations, handle VIP requests, resolve issues, and coordinate events. Ensure service excellence, compliance, and drive guest satisfaction in a luxury hospitality environment.

We are looking for a passionate and service-driven Guest Relations Manager – Food & Beverage to deliver exceptional guest experiences in a luxury hospitality environment.

Key Responsibilities:

• Anticipate and exceed guest expectations in food & beverage services
• Manage restaurant and bar reservations, ensuring optimal service flow
• Provide personalized attention to VIP and repeat guests
• Resolve guest concerns promptly, ensuring high satisfaction standards
• Analyze guest feedback to continuously improve service quality
• Coordinate events and special occasions, ensuring flawless execution
• Ensure compliance with food safety and hygiene standards
• Drive initiatives to increase revenue and achieve operational goals

Requirements:

• Bachelor’s degree
• Minimum 2 years of experience in a similar role
• Strong knowledge of F&B operations, service standards, and guest experience
• Experience in event planning and coordination
• Excellent problem-solving and leadership skills
• Advanced English proficiency (80%+)
• Proficiency in Microsoft Office

What We’re Looking For:

• Strong service orientation and attention to detail
• Leadership and teamwork mindset
• Ability to create memorable and personalized guest experiences
• Commitment to excellence and continuous improvement

📱 WhatsApp: +1 876 550 4568

⬇️ Apply here
https://ats.theexcellencecollection.com/vacantes/index

Or send your updated resumes preferably with a recent photo, stating in the subject area of email the position that you are applying for.

Email: selection1.xob@excellenceresorts.com