Quality Assurance Analyst (Montego Bay, Jamaica) - Itelbpo

We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Quality Assurance Analyst!

The Quality Assurance Analyst is responsible for assessing the quality performance of the telephone department when interacting with existing and potential customers verbally and non-verbally to identify areas of improvement in an effort to improve overall quality of customer's experience.

Responsibilities

• Monitor inbound and outbound calls and emails for compliance, process improvements and accuracy and make recommendations for correcting
• Lead calibrations with Clients and Operations to analyze problems and optimize processes
• Use customer service expertise to assess existing practices and procedures for process improvement opportunities
• Notify respective Operations and Trainers of any persistent problems associated with individual performance or procedures that require enhancement
• Prepare and analyze internal and external quality reports
• Provide coaching and feedback associated with performance as requested
• Perform other duties as assigned

FUNdamental Skills,  Experience and Qualifications Required

• Minimum of 5 CSEC passes in Mathematics and English having  a grade 1 or 2 or equivalent level
• Minimum of  6 months experience as QA in a call center environment; specifically, call monitoring and recording systems
• Excellent written and verbal communication skills
• Excellent problem analysis and problem-solving skills
• Strong organizational and multitasking skills
• Experience in coaching and training individuals or groups would be an asset
• Highly goal oriented and results driven to ensure meeting department goals
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in Montego Bay and surrounding areas.

Joining the itel family, you will experience ....

• Excellent supervisory support - to help both you and us achieve excellent results
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free Transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting.

#FunBeginsHere

CLICK TO APPLY ONLINE

EXECUTIVE ASSISTANT (Montego Bay, Jamaica) - Itelbpo

We are looking for persons who want to experience a full-time career to join our itelbpo Smart Solutions Family as Executive Assistant!

As the Executive Assistant you will be responsible for providing high-level administrative support to the Executive Offices in personal and business affairs - covering multiple companies, in multiple industries across multiple geographies.

Responsibilities

• Maintain executives' calendar by planning and scheduling meetings, conferences and teleconferences
• Recording minutes of meetings and distributing in a timely manner
• Receiving all incoming correspondences (phone, electronic and post), responding promptly and in a professional and courteous manner
• Organizing travel, hotel accommodations and other related services while ensuring an accurate record is kept to enable reconciliation of credit card by Finance
• Knowledge of Microsoft Office and Google suites in preparation of all documentation required.
• Responding directly to all general enquiries and forwarding appropriate correspondence to appropriate team member for action
• Be the liaison between the executive offices and internal and external customers in a professional and friendly manner
• Assist the Company's transition to a paperless office through the scanning and proper filing of all documents as per the established procedures for each system
• Support in event coordination and execution, including liaising with vendors, managing budgets, collecting RSVPs, and event planning
• Maintains confidence and protects the integrity of the operations by keeping information confidential.
• Coordinate the international shipping of goods

Experience Required

• Minimum 2 years' experience in a fast-paced environment
• Bookkeeping and expense Management
• Prepare purchase orders, sales orders, invoices, expense reports and other financial payment documents
• Strong team building skills
• Code and file all material according to established records management procedures

 Compliance

• Manage compliance activities for proper internal corporate governance including board
• Meeting minutes, board resolutions, etc.
• Manage compliance schedule to ensure required filings are done accurately and on time

 Research and Special Projects

• Conduct research and analysis on areas of interest to the Company
• Create or edit summary reports
• Provide property management support
• Ensure executive offices are stocked

   FUNdamental Skills

• High level of competence in MS Office and Google Suite
• Strong organizational and analytical skills
• Project management experience would be an asset
• Excellent Interpersonal skills
• Problem analysis and problem-solving
• High standards of quality and accuracy
• Adaptability
• Ability to work independently on assigned tasks
• Ability to manage multiple assignments

Joining the itel family, you will experience ....

• Excellent supervisory support - to help both you and us achieve excellent results
• Opportunity for advancement
• Paid Training
• Competitive Salary 
•  Health and Life Insurance
• Lunch benefits
• Free Wi-Fi 
•  Beautiful location, cafeteria onsite, Chill room, friendly staff 
• A fun environment! We respect our employees and strive to make our environment exciting.

#FunBeginsHere

CLICK TO APPLY ONLINE

Customer Service Representatives (Kingston, Jamaica) - Itelbpo

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in St. James and surrounding areas.

Joining the itel family, you will experience ....

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

CLICK TO APPLY ONLINE

Hilton Reservations Sales Specialist (Kingston, Jamaica) - Itelbpo

We are looking for persons to join our itelbpo Smart Solutions Family at our New Kingston location as Reservations Sales Specialists!

• Do you enjoy detailed precise work?
• Do you enjoy working at a steady consistent pace?
• Are you comfortable with communication that  is factual, polite, and professional in nature?
• Are you able to speak with great specificity and knowledgeable detail.
• Are you people-focused and willing to give helpful service?

The Reservations Sales Specialist will be responsible for selling Hilton hotels worldwide to prospective customers by answering incoming calls, utilizing excellent communication, persuasive sales ability and world class customer service, to consult with them in reaching customized solutions to their travel needs.

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Some work experience in a customer oriented and/or sales role and knowledge of the hospitality industry would be an asset  
• Be able to work well with people, have strong negotiation skills, can overcome objections, and can upsell/cross sell
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in Kingston and surrounding areas.

Joining the itel family, you will experience ....

• Paid Training - Training will extend 5 weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers and operational personnel started their careers in an entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting.

#FunBeginsHere

CLICK TO APPLY ONLINE

Customer Service Representatives (Montego Bay, Jamaica) - Itelbpo

We are looking for persons to join our itelbpo Smart Solutions Family at our Montego Bay location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in St. James and surrounding areas.

Joining the itel family, you will experience ....

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere

CLICK TO APPLY ONLINE

Tech Support Representative (Kingston, Jamaica) - Alorica

JOB SUMMARY

Your mission (should you choose to accept it) is to assist customers, by phone, in solving both technical and non-technical problems related to the products and services of the client.  You will also help increase their confidence in the brand and help them become more familiar with the specific products and services offered.  As a Tech Support professional, you’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply!  

GET TO KNOW US                                                      

Who Is Alorica?

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day!  We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Why should you join our awesome team?

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy additional benefits.

Benefits

• Full-time job (instead of short-term contracts)
• Transportation
• Performance bonuses
• Health Insurance
• Life Insurance
• Educational scholarships
• Professional Development opportunities
• Discounts on local products and services
• Sports leagues
• Fun cultural and community outreach activities

KEY JOB RESPONSIBILITIES

• Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
• Walk customers through troubleshooting technical issues and concerns including technology support and provide suggested solutions and resolutions to questions and problems.
• Field billing inquiries from customers, activate new service provisions, provide plan upgrade information, and cross sell when applicable.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems; track daily calls.
• Follow up in a timely manner to ensure customer satisfaction.
• Maintain diplomacy when addressing escalated matters.

JOB REQUIREMENTS

• Minimum Age: 18+
• Documentation: NIS & TRN
• Education: High School Diploma and/or Highest Level of Education Certification/Diploma
• Language: Strong oral communication skills
• Demonstrated problem-solving skills.
• Tech-savviness; Prior technical exposure or demonstrated interest
• Excellent data entry skills in accuracy
• Typing Speed of 35 words per minute
• Ability to maintain the highest level of confidentiality

Preferred

• Customer Service experience is a plus (soft skills training is provided if necessary) 
• Able to navigate different Internet tabs at the same time
• Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and Apple/Mac operating systems; including both hardware and software configuration at a Consumer-grade
• Ability to work in a team-fostered environment

Walk-ins for on-site interviews are welcome at 58 Half Way Tree Road location.

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