One of the most beautiful and elegant boutique resorts in the Caribbean, where understated glamour, discreet impeccable service, attention to detail, and warm Jamaican hospitality define the experience.
JOB OVERVIEW:
Helps to drive Round Hill Hotel & Villas values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. The position works with the Executive Committee and property leadership team to identify and address associate and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focused on a variety of topics, including product knowledge, company philosophy, customer service and leadership skills. Conducts needs assessments, designs, and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment for Round Hill Hotel & Villas.
- Minimum of 5 years’ international resort experience in a similar capacity.
- Must have experience in at least 2 luxury or ultra-luxury brands or independent properties.
- Working knowledge of Forbes Travel Guide Luxury Hospitality Rating.
- BSc. from an accredited university in Human Resources, Hotel & Restaurant Management, Hospitability, Business Administration, or related major; 2 years’ experience in human resources or related professional area; certified trainer.
- Fluency in English both verbal and non-verbal.
- Ability to:
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- understand employee needs.
- work cohesively with all departments.
- maintain confidentiality of employee information and pertinent hotel data.
- ascertain departmental training needs and provide such training.
- Promotes and informs staff about all training programmes.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviours that will contribute to service excellence.
- Ensures staff receives on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Observes service behaviours of staff and provides feedback to individuals and/or managers.
- Monitors enrolment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
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